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Re: Samsung Side by side fridge freezer problem
Well everyone, just thought I needed to update everyone. Having sent several letters to Samsung regarding the excessive cost of repairs on a fridge that was only 3 months out of warranty, they finally gave in and agreed a free of charge repair….. only after i threatened to go to BBC watchdog program about the problem… so after 4 Expert App visits, 3 sensors, 2 phlenims and a defrost heater and about 5 hours of labour everything is working!!
Also the engineer told me that expert appliance care are closing down in a couple of months… any one know anything about this?Re: Date of Manufacture query
That is the number on the label on the inside of the fridge.
Would there be a different number anywhere else on the unit?
cheers.
S.
Re: Samsung Side by side fridge freezer problem
Hi,
The noise did stop when the fridge door was opened. When you say “water tanl” what do you mean. This model doesn’t have water/ice dispenser.
Is the “Phlenim” the rear panel on the insidr of the fridge with the fan mounted on the back of it?
Also, do you supply spares for these as I have been unbable to findanyone who can. If you can how much would a Phlenim and evap sensor cost?
Unfortunatly the unit is about 2 1/2 years old and out of warranty.Re: Samsung Side by side fridge freezer problem
Well…. Have just had an engineer (expert appliance care) out and fridge has basically been condemned..
Apparently a common fault with these units is that the rear insulation panel gets impregnated with ice. Engineer said that this would need replacement as once this happens once it will keep happening. cost £174.85. He also said that would probably need to replace defrost and temp sensors cost £28.00 each. Then 1 hour labour at £20 per 15 mins Cost £100. He said that this may fix the problem but that the fridge may well need a new defrost heater Cost £80 ish. I think he was telling me the truth as he didn’t really try to push me to have the work done. Having already coughed up £60 for the call I have decided to look at getting a new fridge. BUT NOT A SAMSUNG!!!!!
Can’t afford much, so if anyone has any reccomendations in the cheaper end of the market that would be great.😥 😡
