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Re: ISE dishwasher
kwatt wrote:as far as ISE are aware Sprint have spoken to you but, ISE are waiting on more information to give you the information required. Thus far nobody actually knows what happened and how or why it went wrong.
So another working day has gone by and no-one at Sprint/2md can make any contact with their sub-contractors. I am now told by Sprint/2md that (i) Sprint deliver machines to Scotland only on a Wednesday and (ii)that they will use two further sub-contractors in the delivery of this machine, so it appears to me that the promise of a Wednesday delivery was unlikely to be fulfilled anyway. And ISE are declining to take any further steps in the matter on the ground that it’s my problem, not ISE’s problem. Not really the degree of customer service I’d anticipated. ISE were in the running for supplying a new washing machine for our small seasonal caravan site, but I really can’t face such hassle. In the end of the day, its ISE who choose their couriers and pay them, so I do think that ISE should sort out the courier problem.
Re: ISE dishwasher
kwatt wrote:Sadly, it’s a problem with the delivery companies involved which is a bit complex because of were you are in Ross-shire which is essentially considered to be a remote area by all delivery companies.
Very sorry but I have spoken to the office (I’m not there today) and as far as ISE are aware Sprint have spoken to you but, ISE are waiting on more information to give you the information required. Thus far nobody actually knows what happened and how or why it went wrong.
I am sure that as soon as the information is available someone will let you know.
K.
Some, but not all delivery companies consider the majority of Scotland a “remote area”. On the other hand, Inverness is the fastest-growing city in Europe and as far as delivery companies are concerned, we have couriers delivering here at our premises with fully-tracked deliveries five days a week. One even does two runs in the day. So far, two promises of phone calls to me from ISE have not been fulfilled. It’s courtesy to phone within the time-frame specified even if only to say that there’s no further information. The stories from the 2md delivery company (who seem to be the same company as Sprint) have been that (i) they can’t find the delivery driver and (ii)they can get no response from their sub-contractors. The bottom line is that a delivery promise has been broken and 24 hours later no-one can tell me where the appliance is and when it is to be delivered. I can recall, over the years, buying at least two larder fridges, four fridge freezers, two large chest freezers,four washing machines and three other dishwashers. All were delivered without hassle, one of the fridge-freezers to a destination which really was remote.
Things go wrong in everybody’s work — but it seems to me that the problem here, on the basis of the available evidence, is massive failure in the delivery chain. It shouldn’t be the end-purchaser who has to push to find out just where the appliance in question is and when it is going to be delivered.Re: ISE dishwasher
kwatt wrote
“I don’t know of anyone that would have one in stock as most of the guys just order a machine as required. :?”I don’t have a problem with that fact, and I am happy to support a local dealer, but I do have a problem that more than two weeks after ordering, the courier company has still not delivered the dishwasher ordered (and paid for). Delivery was promised for yesterday, but no show and no call yesterday or today from the courier who had both landline and mobile contact numbers . ISE Customer Service promised to phone back, but didn’t. Courier company can’t trace driver of truck. Dealer is great, but Customer “Service” at ISE seems lacking in the extreme. We’re now after 11am on the second day and no further on in discovering what’s happened. A bit of a shambles, really.
Re: Bosch or Miele? Or Zanussi again?
Bosch have the advantage that spare parts are readily available — possibly the best from that point of view.
Miele are horrendously expensive and long guarantees tend to be offered merely as promotional stunts when business is slack. I’ve had two Miele washing machines. Nice machines, but spare parts prices are horrendous. When a pump failed it became evident that the shaft was ridiculously thin and of very poor quality steel. Replaced it with a pattern part at a fraction of the price. Pensioned the machine off to our holiday cottage but then the inlet solenoid failed and I discovered that unlike previous machines I’ve had, it couldn’t be replaced individually with a pattern part but was part of a complex moulding with all three solenoids and the part cost over £100. A bit of nifty rewiring on my part followed, to allow the prewash solenoid to open when the main wash solenoid should open and the machine is still in use.
I’m not convinced of the ethics of Miele with regard to spares, so when my dishwasher died a couple of weeks ago I thought I’d give ISE a try. Local dealer very nice and helpful. Wish I could say the same for ISE. Still haven’t got the dishwasher, delivery scheduled for today but delivery company don’t seem to have any tracking system accessible to the public and though they seem to have a correct postcode and telephone number, the delivery company seem to have a wrong name and a wrong street address. These things happen, of course, but treatment on the ISE phone number was supercilious at best. Doesn’t bode well. A big contrast with Currys’ delivery of a fridge-freezer in October to an extremely remote address — supremely efficient handling of telephone enquiry, delivery no problem (and no extra charge) even to that area, albeit only once a week, proper phone call from delivery drivers the day before, efficient two-man delivery and unpacking, and free uplift of old appliance. I never thought the day would come when I’d praise Currys, but there you are! In that October instance, the “local” whitegoods retailer, 26 miles away from the delivery point, was totally unhelpful and would have charged a considerable amount for delivery which in any case would have been effected by a delivery company operating out of Glasgow, more than 200 miles away.
I repeat that I’ve no problem with the local ISE dealer handling my current attempt to purchase an ISE dishwasher for use at a much less remote location than October’s purchase for our holiday cottage, but local dealers need to be backed up by a distribution network that can deliver the goods in a manner that suits customers and by a sales organisation that can equal the quality of customer service provided by the big boys in the business.
