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Class action doesn’t exist in UK law, I believe. It is an American procedure.
Happy to stand corrected by someone with more time than I have to check it out and cite accordingly but a quick search reveals that the UK has had “group litigation” since 2000.
Taken from Butterworths Journal of International Banking & Financial Law – Oct 2008 Pg. 484-488.
Excellent stuff! I think that is exactly what is needed. People will only go for this route if they are comfortable in doing it and I know many won’t fancy it at first thought so the instructions would need to be comprehensive. I still think that there will be a need for a postal repair service though for those that don’t even know which way to hold a screwdriver.
Of course, the caveats would apply in any case. What we need to be clear about is that anything done through here is aimed at helping people avoid the exorbitant cost. It could be that people do the repair (or have it done) and it does not solve the problem for them; that must be a risk they accept. If people want full indemnity cover for any event and a guaranteed solution then they need to understand that going to Whirlpool and paying that cost is their only solution.
Mark.
If it comes as a kit from one location then most of the disadvantages of RS are overcome; account requirement, minimum orders etc. You could buy in the parts in numbers so these would be a favourable choice.
In terms of fitting and size, the instructions would need to show how to make them fit but I’m sure it isn’t to hard.
You could even source a decent soldering iron and desoldering “solution” (wick or pump) and sell these as extras so people had all they needed to do it themseleves. Finally, you could offer a send and return service where people removed the board themselves under instruction and sent it to you, you did the repair and mailed it back to them.
The possibilities are numerous and the service is needed. I think that you are a much better candidate than I to do it but if you don’t fancy it then let me know and I’ll put something together.
I’m driven by a strong desire to prevent Whirlpool making profit by charging extortionate amounts of money for callouts and parts to repair what is essentially a design fault on their appliances.
What do you think?
John,
What we need to do now is get out to a wider audience; those that have the problems but don’t find this site or read through 24 pages of posts.How about putting together a DIY guide and selling it on ebay with the requisite parts? Sounds like an opportunity!
Mark.
Re: Whirlpool American Fridge Freezer broken down – help!
Zaf wrote:
Mark
Was this easy to do? I am a complete novice as far soldering goes or do these things just plug in like lego. I have the same model as you.
Thanks
Zaf
@Zaf – Yes, it was easy enough to do but then although I am far from an expert, I am comfortable using a soldering iron and desoldering pump. If in doubt, just take the board to a local TV/Electronics repair shop and have them do the job for you. I’m sure you’ll find one locally to you and if you talk to them in advance then they should be able to do it while you wait – it’s a 10 min job and they shouldn’t really be charging more than a tenner or so.
@broddersbaldrick – John, understand what you are saying but we need to be careful here. Just because you can’t find specs does not imply they are inferior components and there is an undertone to your recent postings that infers some sour grapes or resistance to using Bitsbox. I’m sure that isn’t the case and that you are just being helpful. As an example, the case where a user bought the 8 caps suggests that they were from Bitsbox or the same make/type and that isn’t the case to my knowledge. I’ll make clear that I have no connection with Bitsbox other than a one-time satisfied user or their product and service.To me, ease of purchase and fitting is more important than having a product that will last 22.5 years. I won’t have the fridge in 5+ years probably; certainly not in 10. I’m sure that time will tell whether they are of a satisfactory standard but if they aren’t, well, thats a whole £4.45 inc p&p down the drain. I think I can stand that. Until they fail though, we have to assume that they are just as suitable as the RS ones – more so if you consider the size and fitting issues with the RS product and also the minimum buy numbers, account requirement if you don’t live close to an RS trade counter etc.
I agree with you strongly that readers here need the info to make an informed decision but lets keep it neutral. I’m sure that both have their pros and cons and there is enough info up here now for people to make that choice.
With regard to the front board caps though – I didn’t need to touch mine but then I didn’t have the flashing lights issue either.
Mark.
Re: Whirlpool American Fridge Freezer broken down – help!
Bob has now posted a link for the capacitors required at the Bitsbox site
Remember: these are the ones that I used to repair my S20B RBB20-A/G; they may be different for your model but it is unlikely. From what I have read here, they are all the same.
Hope this helps.
Mark.
Re: Whirlpool American Fridge Freezer broken down – help!
I have spoken to Bob at Bitsbox and he is going to put a kit together with the correct parts for the rear board. Link to it should be up very soon.
I’m not sure on the forum rules regarding commercial enterprise; given that they sell the parts then I shouldn’t think it would go down well if I or anyone else offers a service that bypasses that. Perhaps a mod could comment?
I’d be happy to do the fitting of the kit for folks pending approval of the mods. It would be on a post and return basis though.
Re: Whirlpool American Fridge Freezer broken down – help!
Confirm that these caps worked for me perfectly and best of all – they fit perfectly.
Given how easy it is to order from Bitsbox and they ship overnight (ordered yesterday, delivered this morning) I can’t see why anyone would need to go through RS or others; no minimum buy, no size issues and no account needed. No affiliation – just a VERY happy punter.
I ordered:
4 x CC019 (220nF)
3 x X20U1 (0.1uF)
1 x X21U0 (1.0uF)Total cost inc shipping – £4.45
No chatter from the water dispenser and my icemaker works perfectly. Many thanks to all on this forum who contributed to a solution. I am extremely grateful.
Mark.
Re: Whirlpool American Fridge Freezer broken down – help!
What a huge help this thread has been – many thanks to all concerned.
I have the ticking when water is dispensing but also no ice is being made. The pipe is clear (I can blow through it) but there is no LED on the infrared sensor unit.
I have ordered 2.2uF, 0.1uF and a 1.0uF from http://www.bitsbox.co.uk/capacitors/x2caps.html – I trust these are the ones I need? If they are, I’ll see if they will put a kit together and link to it here.
Fingers crossed that the caps fix the problem with the ice maker.
Mark.
EDIT: Model is S20BRbb20-A/G 8586 152 15001
