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Re: Avatar Images
Martin wrote:
wcda wrote:
Martin, can you slow down that bl***y animal ?. I am exhausted looking at it, besides, it makes me queasy.
wcdaWhat! Don’t you like counting sheep ❓
Just teasing 😆 😆 😆 😆
Martin
I spend a lot of time counting sheep.
Where we live, and work, is surrounded by a dairy farm. During the winter, when the cows are inside, the fields are used for grazing sheep from the fell farms.
For about five months we are surrounded by hundreds of the blighters and, being sheep, one finds a hole in a hedge and the flock follows. They then roam the local roads and, if our gates are open, in they come to graze our Rhododendrons, Conifers and Daffodils. They like a very varied diet.
I must confess they move so fast on screen I thougt they were Horses !
wcda
Re: Avatar Images
Martin wrote:I think I know what happened with penguins avatar dissappearing!
I have found that unless you access your own “Profile” from “Forums” it often fails to accept the alterations for some reason. (e.g. I you try to edit your profile say from the Home page)
Martin
Martin, can you slow down that bl***y animal ?. I am exhausted looking at it, besides, it makes me queasy.
wcdaRe: Manufacturers Parts List CD Roms
Martin wrote:……and another thing!
Why don’t Merloni produce Trade Service Manuals for their product range? By making these available to us it will stop a great deal of animosity and resentment towards Merloni products AND more importantly for them, considerably more sales both in finished goods and trade spares!
Martin
Because they do’t have any, the former agents had to make do with fiches and a few barely decipherable fifth generation copies of wiring diagrams.
wcda
Re: Shopping at Sainsburys
Martin wrote:
Dave_Conway wrote:
Who’s that then ?GIAS apparently (fightfully bad show, hey what?)
I am calling tomorrow am so will let you know how many NECTAR points I have scored!
Keep smilin’
Martin
To hell with the Nectar points, charge full fees for each one. If you buy four bottles of scotch in Sainsburys, you don’t get a reduction on the last three. Besides, this gentleman is the driving force behind the GM foods
fiasco.
wcdaRe: Disclosing Confidential Information
Martin wrote:I think it is the norm for these days for most WP’s and trading partners to request this type of comprehensive information. I have had this type of questionaire given me many times. (One wholesaler actually has the cheek to ask: How much money will you be spending with us monthly?…how the blink do I know til I know what your selling mate!)
My recommendation is as you intimate, “Don’t tell ’em!”…if they want you to work from them or your business, they will have to suck it and see.
What the hell happened to the old adage…’Gentlemens aggreement?’ or the centuries old tradition of making a deal ‘on a handshake!’
Martin
The days of the “Gentlemans Agreement” are long gone. If a potential work provider requested that sort of information we would resist strenuosly and ask for us to have direct debit facilities on their Bank Account.
With the difficulties we have had with our “far eastern friends” we would, quite frankly, decline to touch them with a ten foot pole with insulated handle
wcdaRe: Cold fill W/D
sparkey wrote:Ally wrote
I would use a Y connector although all I have to work with is a cold fill hose that appears from under the floor in a porch! with no way to switch it off. So if I could find a cold fill W/D I can clamp the pipe and change the machine.
Hi Ally,
prepare your machine with Y piece & two hoses then do as you said clamping the incoming hose disconnect from old machine and then reconnect to third leg of y piece 💡
SparkeyThe customer should be advised that the water supply should be turned off when the appliance is not being used in any case, the absence of an isolator tap is a disaster waiting to happen.
Advise the customer of this, note it on your invoice and get the customer to sign it as understood. Then when a hose bursts, as it will, you are in the clear and the landlord can pick up the bill for the damage.
wcda
Re: Maytag Fridge Freezer caught fire !
Alex wrote:Yes I have to agree regards their customer service. I can’t say the same regards the way they treat repairers though.
We had a situation where they rubbished our company, despite the fact we were the approved repairers via ISDA. We have never even had an apology from them.
We used to do these appliances sailing under the Admiral banner. We had too many cases of gas leaks, due to chafing of the copper tubing. We were also very unimpressed with the delays in getting spares on the laundry appliances, usually having to be ordered from America. We, not regretfully, bid them adieu. By the way, most of the ones we saw were bought at Harrods, but the customers did not seem happy to pay service fees commensurate with Harrods prices.
Ernie.Re: Is this what they refer to as “irony”?
kwatt wrote:A major manufacturer tells its agents that it cannot increase the amounts paid to those agents unless sales increase.
The agents are expected to provide a better service with more investment to improve sales.
The agents cannot improve the service without additional payment or increases in payment.
Sound familiar, classic catch 22? 😕
K.
Which manufacturer Ken ? This sounds like one for the bin.
Ernie.
Re: White Knight
Alex wrote:Can’t say I’m surprised. A lot of Service Force agents, myself included put them on Stop last Spring as there was a serious delay in payments.
Pity really because it was a good product, the only problem was in communication.
I will wish E.A.C. all the best, the rejection rate and reasoning they apply sometimes beggars belief. I often wondered if they used us as research & development.
Para. 3 is very well put. We have long and bitter memories of spending a great deal of time developing solutions to problems which should not have reached the production stage. There were some cash awards for some of this work, but the work which saved the manufacturer the most money remains unrewarded to this day. To add insult to injury we had our contract terminated seven years ago, after 25 years as a service agent. Those readers who can recall the 1A fault code will know who I am referring to.
Needless to say we are older and wiser now ! Ernie.
Re: help
ted wrote:Missed my Knob a lot, ta very much
Sprinkler 8)
Perhaps Ted and Dave could form a “double act” and start a part time business as comedians. They could become the resident entertainment at the DASA AGM Dinners. There is nothing better than a littlle humour to lift the spirits on a dull day. More powere to your elbows !
Ernie
Re: Fisher & Paykel
Daf wrote:Agreed I have never come across a company like F&P for customer backup ,their equipment is superb
DafThe training given by F.P. has always been 1st class. right down to all expenses paid at an Italian
It is a shame that now we are trained and got to like the goods, we shall see them no more. The rates as given by D&G weren’t very good, considering the quality & placement of the product.
Never mind, nothing is for ever
We were doing the work on F+P via D&G. We did all the training that was on offer, at a cost to us of about £1200.00. There was one appliance in an area of 2500 sq.miles and we had three service calls before we resigned from D&G due to the BRANDT work. You need that kind of business like a hole in the head. WE HAVE NOT MISSED THEM.
We still get some of the D&G work, but at our normal commercial rates
and are probably better off as a result, despite the lower workload.
Ernie.Re: Site News & Updates
don wrote:Cor, wow, fantastic, superb and very 8) colour graphics.
Just when I thought it had all been said, Ken comes up with a real gem of an upgrade. Dare I say that the “downtime” has been really worth it from the end user point of view. The extra functions are an excellent add on.
Thanks very much Ken and Trevor for all the hard work over the weekend. Hope children get better soon K. 😉
regards and best wishes
DonAnd so say all of us! Ernie
Re: Comet Service Centres
bonzaco wrote:By coincidence, we had our first insurance job today for an item sold at Comet. This must be the first one through the door since they set up their own service network. Is this an indication that they can,t get the staff?
Make sure you have proper authorisation from the scource of the request. We have had many problems getting paid from that outfit, not all of them settled yet.
Erniekwatt wrote:Was this not the crew that were taking credit card payments from chargeable customers and then expecting the agents to do the call for a warranty labour fee? 🙁
K.
“The very ones KEN. When they tried this with us we told them the location of the bike shed and sent them a map with the location of the Lambourn Stud .
Ernie.
Dave_Conway wrote:
Flipper wrote:
Rodent tales are particularily good but i’ll save them for another day.Yes it’s surprising how the seem to love the live terminal side of washing machine timers isn’t it, it must be warm snuggled between the timer and the cabinet…….
….not as warm as when the machine gets switched on though 😈
Dave.
This thread reminds me of a tale I heard many years ago. A friend of mine, a SERVIS service engineer travelled to the remote depths of the Lake District to a SERVIS washing machine. When he arrives there is a note on the door,” I had to go out but will be home at six PM”.
He added a postscript to the note, “SO WILL I”.
Ernie.
