[windym]

Thanks for your reply. Actually Siemens responded to my million emails! The engineer came last week and diagnosed a failed compressor. Today he is due back to fit.

Siemens have said they will now pay for the parts (£300) and I will pay the labour (£170). This includes the initial call out charge.

It did take some negotiating but the PA to the MD was the one who sorted me out.

[Author]

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