[wydths]

Re: Smeg DWF 1.1 – Unable to start any program

Hi All,

Better late than never but the Smeg was finally fixed the Friday before Christmas, almost 4 months to the day since it broke just in time for Christmas day lunch at our house!

It was a saga from start to finish, but in the end it didn’t need a new PCB as I eventually discovered that it was the soap dispenser solenoid that that had packed up and that replacing the entire soap dispenser drawer resolved the problem.

This is apparently because Smegs are the only machine that sense that this problem has occured and refuse the start the cycle, other makes carry on as normal and you only become aware that this is an issue when you discover your soap tablet/powder is still in the drawer.

I’m still waiting for the invoice, but I was advised that the dispenser drawer is around 45 quid.

Hope this info is useful to someone else!

Cheers
Duncan

[wydths]

Re: Smeg DWF 1.1 – Unable to start any program

Thanks everyone for your advice so far. Due to the joys of painting and decorating my house this week, the smeg has been left untouched and I didn’t order the part.

I’m going to pay close attention to all the suggestions that have been posted here before I order.

I know that this part costs a lot of money but I am loath to throw this machine out if this is all thats wrong with it. The replacements that I’ve been looking at are all in the same price bracket as the smeg was when I bought it (circa 450) probably most likely because I’m looking for that proper stainless steel finish rather that painted silver…

Anyway will post details here of what I find (if anything) or what fixed it (if it ever gets fixed) in due course!

[wydths]

Re: Smeg DWF 1.1 – Unable to start any program

Hello Penguin45,

Thanks for the info and quick response. I am going to take a look at the board in my machine as soon as I can – I dont expect to see anything obvious but this is the part that the smeg engineer said needed replaced.

cheers for all your help!
Duncan

[wydths]

Re: Smeg DWF 1.1 – Unable to start any program

Hi Again everyone,

right, we’re 8 weeks down the road since the Smeg broke and its still not fixed. I contacted my local authorised smeg engineer the same week I posted my original message to ask him to come and have a look at the dishwasher.

Anyway, he did some over the phone diagnostics and said it was the circuit board thats located in the door thats causing the problem and that it needs replaced. Cost = £140 quid plus callout of £40 quid so I thought that seemed worth a shot and told him to go order it. He said he would have it within a week.

The week came and went and he called to say it hadn’t arrived but he expected it to be the following week.

Anyway after much chasing they keep just telling me the same thing (its not in but it should be a week or so) so i called Smeg today to see if there are any problems getting parts for dishwashers of my age. Turns out that even if the item is out of stock in the UK it normally arrives from Italy within 7-10 working days.

So my latest questions are, do I just forget about the engineer and try and source and fit this part myself

and

If so, do any of you know the exact part name? Smeg parts told me that they I can buy the part direct from them – but obviously I would like to ask for the correct part int he first place.

Or is it better to try and get to the the faulty part and find an exact part number?

Thanks for any info.

cheers
Duncan Thomson

[wydths]

Re: Smeg DWF 1.1 – Unable to start any program

Hi there,

Thanks for the prompt response and link to the article. I’ll have a look when I get home tonight. If any parts are required are they available to buy to be fitted myself or would you reccomend getting an engineer to undertake this work?

Cheers
Duncan Thomson

[Author]

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