Awkward Customers

Re: Awkward Customers

Well let me see there’s the…..

Mrs Nosey type that stands over you and watches your every move.

(solution = a simple assurance to the customer that a little space and privacy to work alone favoured and that the work will be dealt with and the problem assessed as soon as possible and she will be informed the moment any news is forthcoming.

Mrs Miffed type that’s convinced you didn’t fix it properly last time you called 18 months ago.

(solution= be one step ahead when calling back on any customer to establish the past history should any ‘dispute’ arise. By stating that you are unaware of what was done last time just lends fuel to her fire!)

Mrs Humble that’s so sorry to call you out and hopes you can fix it whilst having a cup of tea.

(solution = None, bless ’em, if only every customer was like it eh?)

Mrs Grumpydrawers thats swears she hasn’t done anything wrong and demands a new freezer ‘cos she’s broken the door handle.

(solution = replace the handle free of charge and walk away, she knows she was in the wrong and won’t pull that one again!))

Mrs Awkward that insists someone calls after she returns from work at 6:30pm.

(solution = tell her that the next available ‘6:30 slot’ is in 3 weeks time!)

Mrs Dork that didn’t realise the washing machine had a filter after 4 years of use.

(solution = get her to clean it thoroughly and put it back in place whilst you make out the bill!)

Mrs Frightfully-Posh who’s is livid that her silver cutlery is ruined after using her brand new ‘washing-up machine’ for the first time.

(solution = sell her a ‘silverware cassette’ to place in the cutlery drawer next time.)

Mrs Stand-Off who declares she is not paying one penny until she has tried the machine out for a few days.

(solution = firstly ramp up the charges then get her to sign the invoice as to when she intends to pay by?)

Mrs Pride who insists on dust sheets to protect the work surfaces and floor coverings, and woe betide if you scratch or damage anything.

(solution = play on this one, these are my favourite customers, play their little game to the full, take your time, hit them with a big bill.)

There’s thousands of others George I could tell you about 😆

Re: Awkward Customers

gdownes wrote:It’s a pity that the Mr Men Books have already been written!

Eh George you got me thinking on that – canny lad! 🙄

Since Richard Hargreaves snuffed it and all, I don’t think he thought of the “Mrs Woman Books” did he???

I thought of it first though don’t forget….tomorrow I’m going to be a millionaire…………must ring my agent now….BYE!

Re: Awkward Customers

I won’t say anything Craig on that 😉

‘Mrs Woman’ will be a new slant, not for kids either 😉 😉 😉

More….shall we say…what the engineer/window cleaner saw.. 😀

Re: Awkward Customers

Mrs Awkward that insists someone calls after she returns from work at 6:30pm.

(solution = tell her that the next available ‘6:30 slot’ is in 3 weeks time!)

I like your thinkin there Martin, some think we have no life 😆

greg

Re: Awkward Customers

Lot`s of good stories in here http://www.ukwhitegoods.co.uk/modules.p … opic&t=474

Think that`s the one you were looking for Craig. 🙂

Bryan

Re: Awkward Customers

Goatboy wrote:Family!

No matter how awkward a normal customer can be…it’s always the family members that are the most awkward, IMHO.

Ewe kidding right 😆

Re: Awkward Customers

Kids, 😆 no offence GB. 😉

” Whats that for mister, whad’yer doin mister, why aren’t you speaking to me mister, ” then the little blighters start poking around in your toolbox whilst mummy dear keeps saying “don’t do that” and they take no notice of her,…….. carefully closing the toolbox lid on the fingers usually works. 😈