Dodgy SAMSUNG SRL3928B

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  • July 18, 2006 at 6:05 pm #19247
    krennon
    Participant

    Hi found this website at work whilst desperately looking for advice on my problem so hopefully someone out there can help me.

    We have a SAMSUNG SRL3928B which seems to be defrosting in the freezer (well the top draw i.e. ice cube tray, ice draw, small draw next to it and the larger draw below it) however the bottom two draws seem to be remaining frozen, also the fridge does not seem to be holding it’s temperature either, it seems to fluctuate between 4c and up to about 8c. I appreciate the weather has been extremely hot over the last couple of weeks but we did not have this problem in the summer of 2003 when it was just as hot. We do have the appliance in a cupboard but it has at least 6″ all around for air flow and there is some 2 feet (if not more) above it. I have followed some suggestions from people at work (yes believe it or not I work for an extended warranty co and I can’t get it fixed through our repairers 🙁 that we use). I was advised to check around the back etc for dust/ice none there, I have taken the lining out in the freezer to check the fan wasn’t iced up inside (it wasn’t) so I really am at a loss. if anyone can help I would really appreciate it.

    Thank You

    Keith

    July 18, 2006 at 6:16 pm #182334
    admin
    Keymaster

    Re: Dodgy SAMSUNG SRL3928B

    Hi

    Try this first then it will give us a bit more to go on.

    Turn the appliance off for 24 hours with both doors open.

    Then restart the appliance as normal.

    If the same fault reocurres within a few days or a week then it may well be a defrost problem.

    where are you and we may well be able to sort an engineer for you.

    bryan

    July 18, 2006 at 6:24 pm #182335
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    Bryan

    Many many thanks for a an extemely prompt reply, I was going to check back tomorrow to see if anyone had posted a reply, I will follow your suggestion of leaving the appliance off for a day etc. We live in Surbiton in Surrey (KT5 area)

    Thank you

    Keith

    July 20, 2006 at 8:22 am #182336
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    Hi there

    Followed the advice from Bryan, unfortunately this has not fixed the fault the digital display is flashing (this despite putting it onto SUPER FREEZE).
    The freezer did start to freeze water into ice but this morning when I checked it I had little cubes of water in the ice cube trays and the fridge does not seem to be cooling at all. Looks like it may have to be a visit not what you expext on a 31/2 yr old appliance but heyho that’s the way it goes I guess. Unless anyone has any other suggestions.
    I did forget to mention in my original post that the sides of the app are getting EXTREMELY hot, I know that this does happen due to the cooling defrost system, but the sides are almost to hot to touch which they have never been before. Any suggestions gratefully received.

    Keith

    July 20, 2006 at 5:12 pm #182337
    Dales-Electronic
    Moderator

    Re: Dodgy SAMSUNG SRL3928B

    If you could post which of the facia led’s are flashing we can perhaps give you more help. Ian

    July 20, 2006 at 7:21 pm #182338
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    Have given up, have resigned to booking call via repairs@ system, but thanks for all your hints it is very much appreciated, will let you know how repair goes.

    Thanks again

    Keith

    July 20, 2006 at 7:41 pm #182339
    admin
    Keymaster

    Re: Dodgy SAMSUNG SRL3928B

    Hi

    Ive just had a thought

    its possible that the door has dropped and no longer actuating the light / fan switch.

    try taping the light switch up as if the door is closed.

    Bryan

    July 21, 2006 at 11:28 am #182340
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    Hi there

    Thanks for the suggestion, but I turned it off again last night for an hour or so then turned it back on, it then started cooling again in the fridge but again this morning I had little cubes of water instead of ice, so it seems to be working not working working not working etc.

    Booked call online last night through Repairs@ so hopefully will get sorted but will keep you all posted.

    Once again many thanks for all the tips and hints etc.

    Keith

    July 21, 2006 at 4:56 pm #182341
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    OK Now i’m stuck, DOMEX unfortunately don’t have an eng in the KT5 area, I’m also confused as we had some stuff in the freezer in the second draw down (below the ice tray and the draw next to it) that was not refreezing now it seems to be refreezing again. although the temperature indicator is still flashing (set for -18 for freezer and 4c for fridge only supposed to flash until it reaches set temp) has been flashing since I turned it back on yesterday. One thing I would say is it is obviously getting to at least Zero as it is freezing the water in the ice cube trays then defrosting at some point.
    Now I am really confused is it working or not 😕 ???? agggghhh appliances the bane of our lives donchya think….So anymore ideas, hints tips help suggestions will be gratefully received…..

    Yours Hoping Someone Can Help

    Keith

    July 21, 2006 at 6:13 pm #182342
    admin
    Keymaster

    Re: Dodgy SAMSUNG SRL3928B

    Hi Keith

    How do you fancy a 5am call ??

    Give me a call on 07961365484 office hours

    Bryan

    July 27, 2006 at 1:32 pm #182343
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    Hi guys (and gals)

    OK have FINALLY managed to track down a Samsung repairer dunno if this sounds reasonable or not so let me know what you guys think.

    £79.00 call out (total charge) plus parts and VAT. All day call

    If I can have some idea of whether you guys think this is reasonable or not as I really need to get this sorted urgently now it would be much appreciated.

    Cheers

    Keith

    July 27, 2006 at 3:00 pm #182344
    Dave_Conway
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    That sounds about right Keith for a US style fridge/freezer, they can be a right pain to repair at times 😉

    Dave.

    July 27, 2006 at 3:30 pm #182345
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    Many thanks Dave

    Will go ahead and book call with repairer and will post back to let you know how it went.

    Thanks for this site though it has been extremely helpful.

    Cheers

    Keith

    August 4, 2006 at 2:30 pm #182346
    krennon
    Participant

    Re: Dodgy SAMSUNG SRL3928B

    OK Latest update eng came out on Wednesday, fridge freezer was not working (luckily) when he arrived. He cannot find the fault he knows it’s faulty but doesn’t know why. Now have senior eng coming out next week to have a look but I am not holding out much hope, I may have to end up borrowing my mates van and dumping it at Samsung HQ in Chertsey as it is now beginning to really p*** me off. Wondering if I kick off enough at Samsung whether they will do anything but I doubt it very much. Any ideas guys????
    The eng that did come out has quoted me £250.00 IF it’s a regas job and he’s not sure that that is what’s wrong with it, I nearly fainted when he told me that, surely that can’t be right this is a top/bottom fridge freezer not a US style side by side….is this a rip off quote?

    Cheers

    Keith

    August 4, 2006 at 2:52 pm #182347
    admin
    Keymaster

    Re: Dodgy SAMSUNG SRL3928B

    Hi

    Can you confirm that the appliance was cooling for more than 2 hours ?

    When it stopped wporking what was flashing on the display?

    My offer of a 5am call is still there.

    Bryan

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