Appearance

Grey or black stains around the collar and shoulder area of garments after being washed in a washing machine.

This issue is not caused by any fault with your washing machine and cannot be solved by a service engineer visit.

  Treatment

Soak overnight in water with peroxide bleach, making sure no part of the garment is allowed to dry.

Rinse and wash as normal following the fabric care label.

Success may be limited.

Cause & Prevention

  Cause

The garment may have come into contact with hair preparations (mousse, dye, spray-in colours, lacquers etc). During the wash cycle a chemical reaction takes place that results in a grey or black coloured stain.

  Prevention

When applying hair preparations, remove top garment or cover shoulders with an old towel.

  How You Can Get Help With Laundry Problems

To offer support in helping people to determine the cause of laundry problems please use the washing machine support forum.

It’s fast, free, easy and normally someone will pick up on the post that can assist you often with a few experts chipping in if needed. Just register if you don’t have ab account, we don’t mail you, send you spam or any of that stuff.

Post up your question and give images if you possibly can and the guys in the forums will do the rest for you and try to identify the problem you have.

Cost you nothing, might save you some embarrassment or worse, a charge for a service visit that wasn’t needed.

  Photographs Of Damage

If you can post photographs of the damage or problem you are having this can be really helpful in allowing the technicians to see what the problem is.