Appearance

Stains which are greasy or waxy in appearance when the laundry is removed from a washing machine.

This is not a fault of your washing macine and is a use issue that can only be resolved by proper use of your washing machine and fabric softener that we do not recommend the use of for most washes.

  Treatment

Pre-treat with a good liquid detergent, then soak in warm water for 10 minutes before washing as normal following the fabric care label.

Cause & Prevention

  Cause

Excessive fabric conditioner been put into the dispenser drawer of the washing machine.

Where used and, fabric conditioner is not suitable for use on many items such as towels, please ensure that you do not overdose the conditioner which is very easy to do, especailly where concentrated products are used.

  Prevention

Never exceed the maximum level indicated on the washing machine dispenser drawer.

  Cause

Dryer sheet been put into a tumble dryer after a cycle has started, resulting in all the softening agents being deposited onto the first warm garment it makes contact with

We strongly discourage the use of dryer sheets as they should not be required and can cause service issues.

Save your money, save hassle and give them a miss.

  Prevention

Add dryer sheets at the beginning of the cycle when drying wet loads or, refrain from using dryer sheets as we do not recommend that you use them.

  How You Can Get Help With Laundry Problems

To offer support in helping people to determine the cause of laundry problems please use the washing machine support forum.

It’s fast, free, easy and normally someone will pick up on the post that can assist you often with a few experts chipping in if needed. Just register if you don’t have an account, we don’t mail you, send you spam or any of that stuff.

Post up your question and give images if you possibly can and the guys in the forums will do the rest for you and try to identify the problem you have.

Cost you nothing, might save you some embarrassment or worse, a charge for a service visit that wasn’t needed.

  Photographs Of Damage

If you can post photographs of the damage or problem you are having this can be really helpful in allowing the technicians to see what the problem is.