Comet Closes Service Centres

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As reported in the forums a few days ago, electrical retailer Comet which is owned by Kesa is to close fourteen UK service centres.

The move will likely see the loss of around 114 jobs and a consultation period has begun on Monday over the redundancies.

BBC News confirmed that Comet is to close its customer service centre in North Lanarkshire with the loss of forty jobs.

Comet plans to centralise the posts at two distribution sites in Harlow and Skelmersdale in England.

Managing director Hugh Harvey said: “This difficult decision in no way reflects the efforts and commitment from our service centre workforce.

“However we have to react to challenging market conditions and the centralisation of our service function will allow us to work more efficiently.

“In addition to cutting costs it will also enable us to provide an improved and faster repair service for customers.

“We will be doing all we can to support our affected colleagues and will ensure all staff are kept fully informed of developments at each and every stage.”

From the limited information that we have it would appear that many browngoods bench engineers along with call centre staff are to be made redundant.

For the time being it would appear that the appliance engineers employed by Comet that cover Comet’s own warranty work are being retained and will work remotely.

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