Domestic & General, the leading specialist warranty services group, is delighted to announce it has reached the milestone of five million customers in the UK.
For over sixty years Domestic & General have been looking after people when things go wrong. Our primary focus is on providing product protection for major domestic appliances, consumer electronic products and central heating systems, and we provide warranty services for over 150 major UK and International brands.
Our growth is largely due to a very strong performance by our Repair Plus One product. This allows customers to buy a plan that protects them for their immediate breakdown and any subsequent breakdowns over the following year. Together with the growing trend for customers to buy protection for their product upon initial registration, these trends indicate that money-conscious consumers are increasingly looking for ways to safeguard against unexpected and expensive breakdowns.
We have also secured a number of new clients and partnerships from across a variety of markets. Over the past year we have won the Home Retail Group account, owners of Argos and Homebase, to provide their warranty programmes. In the domestic heating sector, we were delighted to partner with Worcester, Bosch Group, the market leader in boilers and hot waters systems.
To celebrate this milestone, we were delighted to present a special gift to our five millionth customer. Mrs Janet Gallie of Epsom received a £500 gift voucher to spend on an Indesit domestic appliance of her choice, along with a 5 year extended warranty. She said, “Thank you so much to Domestic & General for this wholly unexpected Christmas gift. We bought our warranty cover to ensure our peace of mind if anything should go wrong with our new fridge, and never dreamt it would lead to this.”
Group Marketing Director Mark Berryman said, “We are extremely pleased to have reached the milestone of five million UK customers, and especially proud that in our last customer survey we received post- repair satisfaction ratings of over 94%. We know how highly people value our services, and we hope that many more people like Mrs Gallie will look to us to help make their lives even easier.”