Hoover Nextra HNC 1755 – drum won’t turn

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  • #40499
    m0nkeyb0y
    Participant

    Hi,

    Thanks to the advice of the members here, I’ve managed to save loads of cash (and grief from the Mrs!). Thanks for the excellent advice!

    However, my tumble dryer has just developed a fault today whereby the machine turns on but nothing happens – the drum just won’t turn. Over the past few days and weeks the machine has made a terrible grinding and squealing noise and finally today it’s stopped working altogether.

    I suspect that this may be a bearing issue but I really don’t know. Please help – the dryer is essential to my large household and today is washing day!

    Thanks in advance.

    Ben

    #266531
    m0nkeyb0y
    Participant

    OK, just pulled the dryer out and the problem actually seems to be a little more than the bearings. With the lid off I can see that the drum is not turning although the belt seems tight. I have also noticed that water is leaking out of the corner of the unit (the opposite side to the condenser collection thingy) and I am suspecting that water may have gone through the motor ( 😡 ).

    Does anyone know how I can get to the space under the drum to check? I also need to figure out where the water is coming from too. I cannot figure out how to get the sides, back or base off the unit so I’m a little stuck… Actually, I’m a lot stuck.

    #266532
    helo_75
    Participant

    and what a pig to work on these things are

    acces is by taking the front off

    screws along top, bottom and inside of door
    make a note of the wires before you do anything

    not a nice job, is it just humming?

    #266533
    m0nkeyb0y
    Participant

    Yep just a hum from the timing unit at the top. I might be imagining it since I found the water, but it could be making a funny smell too…

    #266534
    helo_75
    Participant

    well

    it could just be the capacitor

    carefully, set the dryer going, and give the drum a push to see if it starts to tumble

    it could be a timer fault

    be very careful though, dont want you hurting yourself.. steer clear off all wires

    #266535
    m0nkeyb0y
    Participant

    Nope, pushing the drum achieves nothing. It’s really, really stiff and if I can get the drum to move, it just slips under the belt.

    Looks like I know what I’ll be doing tomorrow afternoon now… 🙁

    #266536
    helo_75
    Participant

    the pulleys are probably duff

    not a nice job, make sure you write ALL the wiring down

    #266537
    m0nkeyb0y
    Participant

    Will I have to buy replacement pulleys? Are they sourceable from UKW?

    #266538
    helo_75
    Participant

    oh yeah, and theyre not expensive

    id check them first jsut to make sure
    the drum will need to come out to get at em

    top/front off
    plastic support unscrewed and lifted off
    unscrew drum from rear and pull out

    and your in!

    #266539
    m0nkeyb0y
    Participant

    Hmmm…this is sounding like fun. How many hours should I set aside?

    And what is the plastic support? I didnt see one when I looked in the top. Do I need to take the front off as well?

    #266540
    helo_75
    Participant

    erm, yes

    read my post again!!

    #266541
    m0nkeyb0y
    Participant

    Pants. I thought you were going to say that… 🙁

    #266542
    m0nkeyb0y
    Participant

    Well, I managed to dismantle everything (there is only a tiny bit of plastic housing and the motor left!) and sure enough, the pulley wheels are knackered (one of them has burnt right through the support and the spindle of the snapped completely as I was removing them).

    As for the source of the leak, it looks like it may have come from somewhere else in the kitchen and been absorbed by the vast amount of fluff inside the machine. Looks like it’s time to check the kitchen waste pipes again too 😡

    So from whence does one purchase replacement pulley wheels?

    #266543
    helo_75
    Participant

    yup, quick email to admin will get them to you as soon as poss

    change em both, and lubricate them before you put it back together

    where in the world r u?

    #266544
    m0nkeyb0y
    Participant

    I’m based in Essex. I checked the UKW online shop but the only pulleys listed don’t have any Hoover models listed for compatibility. Will these fit?

    Thanks

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