UK Whitegoods today announced the planned launch of its e-Jobs system for independent whitegoods repairers in the United Kingdom mainland covering repairs of most major domestic kitchen appliances. The system has been introduced to allow customers to place a service call request online 24 hours a day with the details sent directly to the most appropriate specialised repairer in the area and negate the need for the customer to trawl through a telephone directory making several calls to obtain service for their faulty product.
(PRWEB) September 23, 2004 — The customer simply inputs their postcode, the product type, brand and the details are automatically matched to the most relevant repairer ensuring that the customer gets the best possible service from a specialist in the chosen field. The details are then emailed to the repairer to contact the customer.
It is the intention of UK Whitegoods to have this remain as a free service at all times to consumers and the independent repairers. Blanket coverage is available to corporate clients in many areas as well, please contact site admin on admin@ukwhitegoods.co.uk for further details of this feature.
It is hoped that this new addition will allow customers receive the best possible care and the repairers to receive the work that they specialise in, a mutually beneficial arrangement for all parties. With over seventy different leading brand names to choose from UK Whitegoods is sure that the independent repairers can cater for almost any domestic appliance sold in the UK and more areas and brands covered will be added through time.
For the moment e-Jobs is limited to out of warranty repairs, i.e. where the appliance is outside of its manufacturer’s warranty and not under any form of insurance cover, with the exception of pay-an-claim policies. Other avenues may be explored in time that will allow logging a warranty or insurance call to the system.
Primarily this feature has been instituted to give the independent repairers the most relevant service calls straight to their inbox, giving a very high conversion rate of enquiries to results without using the traditional Yellow Pages “hit or miss” approach to advertising in this field. There is no fixed pricing for a call as the rates are set by the repairers dependent on area, products and other commercial factors.
The UK Whitegoods e-Jobs system is due to go live in before the middle of October and is currently undergoing final revisions and testing.
Press release issued 23/09/2004 on PR Web
More information will be available shortly on this and application forms should be available withing the next two days.