The Blackburn Citizen reports that a pensioner said his fridge could ‘explode’ after receiving a letter from Beko informing him of a fault.
Grandfather Eddie Duxbury, 80, received a letter from Beko telling him his fridge freezer had a faulty component prone to overheating.
The problem affects more than 30 of the company’s models issued between January 2000 and October 2006. A Beko engineer is to visit Mr Duxbury at his home to fix it.
“It is just a disgrace because we’ve had this fridge for years and all that time it has been dangerous. Now we’re worried that it’ll blow up.” he said.
A Beko plc spokesperson told the newspaper: “Certain models of frost-free fridge freezers may in some circumstances, fail and overheat.”
He also urged customers to call 0800 009 4837.
We have set up an information article which you can access from this link giving more information about the problem and this will be updated with new information as we receive it.
The official notice from Beko is as follows:
It has come to our attention that in a very small number of incidents, the defrost timer on a certain production range of BEKO frost free refrigeration can fail and overheat. We are seeking to contact owners of these products to carry out a free of charge modification to the defrost timer.
Quality and customer safety and satisfaction is paramount to Beko; all its products are independently tested before being placed on the market and meet all UK and European safety standards. The number of incidents to which these products have been potentially linked is extremely small, nevertheless, as a responsible manufacturer, we have decided to proactively contact the owners of these fridge freezers as we wish to make a free in-home modification to remove any potential risk with this component.
May we take this opportunity to apologise for any inconvenience caused, and to thank you for your time and cooperation.
Affected fridge freezer model numbers:
- CA 5411 FFS/FFW/FFX
- CA 7014 FFX
- CA 7015 FFW/FFS/FFX
- CDA 539 FS/FW/FX
- CDA 543 FS/FW/FX
- CDA 645 FW
- CDA 647 FS/FW
- CDA 648 FS/FW
- CDA 653 FS/FW/FX
- CDA 659 FS
- CDA 751 FS/FX
- CDA 752 FS/FW/FX
- CS 460 FF/FFS/FFSD
- CS 461 FFW/FFS
- CSA 4706 FFX
- CSB 4606 FFSD/FFS/FFW
The Beko frost free fridge freezer models affected were manufactured between January 2000 and October 2006. These have a serial number that begins with either 00, 01, 02, 03, 04, 05 or 06. and this information can be found on a label inside the fridge. You should find the rating plate label, in most cases, stuck to the inner wall of the fridge on the left hand side once the salad or crisper drawer is removed.
An online checking facility to see if your model is affected can be found on Beko’s UK website and we have added a video from Beko that gives more information below.
Also on YouTube a video from a user showing the part that is being replaced has appeared that you will find below.
I have one of these models and although my fridge was working fine now they have changed the part my fridge is frosting up and warm in the middle. Beko engineers are denying this is their fault and this is a co-incidence. I am incandescent! Has anyone else experienced this?
Please can you confirm that firdge freezer model CG 964 S is not affected by the recall / fire issue.
Have one of the above listed CA5411FF purchased 03/11/2008 – can anyone tell me whether my fridge freezer has the faulty component, please.
we have a beko fridge freezer model number ca5411ffw brought on 19-10-2004 i then lived at (contact details and addresses removed)
Can you tell me if any of the american styles are affective
can you tell me if the ab 910 or any other american styles are affected
I have a cga 968w. Is this one safe?
Hi I bought a beko ff in July 2009 and 2 days ago we noticed that the freezer food had defrosted and thought perhaps the door hadnt been closed properly but the next day the same! We noticed that the fan in the freezer keeps on cutting out! As a result of this we have lost the entire contents of our freezer, my mum then called me this morning and said that it had been on the news about beko ff, i have been trying franticaly since to call them on the contact number given since 9am with no luck!!! The serial no of our ff is stated above! Also called the store we bought it from but they were no help and said they cant deal with it and to keep trying the helpline number!
Ive one of these and am waiting now for British Gas to fit something to fridge/freezer to prevent risk. I personally would like a replacement as do not feel at all comfortable with it in the house! 😮
hiya i have a beko fridge freezer tht came with my flat i cant find any numbers on it only on the motor at the back which is NR45LAEG is this one to be worried about i think the fridge is quite old
please can you confirm that model Fridge / freezer Beko bought in 2004 (model FSA706/FSA716 )is not affected by the recall/fire issue. if so, are you sending an engineer to repair it?thanks
spend 40 mins and still not got through, great customer service from beko!!!!!!
please can you confirm that beko fridge /freezer bought in 2004 ( model FSA706/716) is not affected by the recall/fire issue. If it is , are you going to send an engineer to fix it.Thanks.
I have been told that model TZDA 627F may also be affected but cannot confirm whether this is correct,can anyone help.
model# TDA 735W purchased 2006,should i sleep in the garden?
From site admin:Please note that we are not Beko, we do deal with Beko for spares but we do not represent the company in any official capacity beyond being an spares retailer. The information given above is all the information that we currently have on these fridge freezer fires and so far to our knowledge there has been no official comment from Beko. Should Beko comment we will of course publish the comments. In the meantime the only way we can reach Beko is through the numbers given above the same as anyone else can. Senior staff from Beko service do read the forums however and it is quite likely that any comments left there will be picked up by service management. RegardsSite Admin
i have a fredge freezer cerial no bek cda659fs.e how do i get a home visite to fit replacment part. phone number is (removed)
Good afternoon.I have compared the recall information on your web site and can confirm that the fridge freezer I currently have is model numbered CSB 4606FFW and carries the serial number of 0310021701Can you please contact me on 01522 (removed) or 07968 (removed) to arrange a re call visit apply the recall.Are you able to advice if this faulty part induces the fridge freezer to defrost without any warning and to then hour’s later carry on working as if nothing was wrong?
Bouht 2010 fan broke down lost all the food no compensation given. And mine is one of the ones affected :sigh:
Where is the Number that you are meant to look for?