The Dixons Stores Group (DSGi, which owns Currys & PC World) has launched an investigation into staff caught insulting customers on social networking site Facebook.
The unofficial Facebook group, “DSGi Employees”, which says it is for people who work or have worked for the company, has around 3,000 members.
Among the comments to be found on the unofficial DSGi Employees’s group is one which wonders whether staff should be allowed to “cattle prod” stupid customers, while one poster claimed to have started a relationship with a customer who he tracked down on MySpace using details he’d gathered from a sale.
However, while customers may take some stick on the boards, it’s clearly not all one way, with one commentator wondering “Why is everyone who works in Currys a f***ing retard?”
DSG says it has launched an investigation into the comments, after a number of current employees posted under their real names, which we think goes along way to answering the question posed in the previous paragraph.
In a statement DSG said; “We have clear guidelines for staff and will investigate any alleged abuse of customers,” says a statement from the company.
“Delivering excellent customer service is at the forefront of everything we do, so we are very disappointed a small number of our colleagues have made these comments on a social networking website. We will take the necessary action with any staff found to be acting inappropriately,” it concludes.
At a guess, it isn’t going to go well for staff caught up in this as this story has run all over the internet since the BBC broke it.