Appliance manufacturer Electrolux has launched an automated warranty claims processing center in Mexico in conjunction with service supply chain specialist ServiceBench.
Electrolux has been utilizing ServiceBench to streamline and integrate service-related activities in the U.S. and Canadian markets for more than four years. With the extension of the system into Mexico, service providers who handle the warranty service for Electrolux in that region are now able to process claims using the ServiceBench Web-based system.
Specifically, warranty claims can be filed using standardized Web-based forms, which the solution provider says can help in reducing manual errors. The system also allows for checking claims status in real time, and the system can help in enabling administrative resources to be more efficiently allocated toward customer-facing operations, according to ServiceBench.
“At Electrolux, we are committed to ensuring that our customers get the most out of our products,” said Kevin Scott, vice president of consumer services with Electrolux. “The expansion of the ServiceBench warranty claims processing system in Mexico underscores this mission and will be integral to our ability to further strengthen consumer relations in this important market.”
ServiceBench, which is making its debut in the Latin American market with the Electrolux deal, said it has enhanced its customer service operations to fully support Spanish speaking users.
“With the expansion into Mexico, ServiceBench is extremely pleased to be able to offer our services throughout North America,” stated Michael Dering, president and CEO of ServiceBench. “With this extension, Electrolux is able to take advantage of the same claims processing efficiencies they are already leveraging in the U.S. and Canada, further streamlining and enhancing warranty related processes, and enabling better and faster customer service.”
From Service & Supply Chain Executive