The information here relates to the following brands that are under the Electrolux Group.

• AEG
• Electrolux
• Zanussi
• Parkinson Cowan
• Tricity Bendix
• John Lewis (Most)
• Ikea (Most from 2014 on)
• Neue
• Lamona (some models)

There are more brands that Electrolux produces appliances for on a third party basis but we will advise you if the information shown here is required in individual cases as we see appliances for Lamona, Kuppersbusch, Prima and others on occasion being produced by Electrolux.

Variants

For each model number there are often many variants as the appliances are changed over time, much as is the case with cars where, although the model designation may stay the same, components can and do change as well as features and functions.

This makes it imperative in many cases that you order parts for precisely the variant that you have.

Depending on what product it is you can have anything from one variant to over forty. Very often guessing will not prove fruitful and we strongly recommend that you contact us and let us look up the correct parts for you to ensure you get exactly what you need for the exact machine that you have.

Model Identification

In order to do this, we need some information from you that will be on your appliance.

The model number is sometimes enough to identify spares but, better yet and far more accurate is what is known as the product number or, PNC code. You can find this on the rating plate of the machine and it will look like this:

The number, as you can see is 11 digits long in total.

The first nine digits are the variant, the last two are the revision number within that.

The “Mod.” above that is the model number in full. Very often you may see an abbreviated version of this on the facia panel and, like range names and so on you also see there like “Jetsystem”, “Lyric”, “Lavamat” and so on, these are largely useless when it comes to identifying spare parts.

In some cases, without this information, it is not possible to identify spare parts for an appliance.

Requesting Spare Parts

The best, fastest way to find out about spare parts is by email.

We know that some people are sceptical and perhaps don’t even like using email and would rather use the phone but, on the phone, we cannot send you images, links to parts and you can’t send us images of rating plates etc. So whilst it’s technically possible over the phone to get some parts, it is not as accurate, not as fast and not as convenient for you.

Email is just a better way.

Sending us an email to request parts or sending us an image of the rating plate of your appliance is simple, just click this link to do that or the email button to the right. Just let us know what product it is and what you need for it. We’ll do the rest from there for you or let you know what additional info is needed. We will get back to you quickly, always. Where we can we will offer any choices, compatible spare parts etc along with any advice we can give. It really is that simple.

Important Information

To get to the part number is the most important thing to be doing as, from that you can then cross reference, find any alternative parts and so on as well as ensuring the part you get is correct.

Keep in mind that many, many spare parts are about the same size, look the same but this does not in any way mean that you can fit any as the differences are often slight but, means that they are not interchangeable. So, following the path here from the model but more the product code and to the part number is the only way to ensure you get the correct spare part for your appliance.

There are often scores of versions of a single part, things can change and it can be very confusing, we’re here to help you through that and to prevent errors.

Guessing, using images alone and ordering because parts look like what you need, trying to measure things are by far and away the most common reasons that people get parts wrong. Please don’t do this as it’s hassle and cost you don’t want or need, it’s better to take the time and do it right the first time than try to fix it later.

All the more so as Electrolux will regularly change some parts meaning that they may not look exactly the same as the original part so it is vital to follow the path as explained or, you run the risk of ordering incorrect parts and, we don’t want that so please check and/or ask if you’re even slightly unsure.