Electrolux, a leading producer of major appliances for both consumer and professional use, and Servigistics, the leading strategic service management solution provider, announced today that Electrolux will implement the Servigistics solution across its U.S. major appliance service business.
With more than 55 million products sold globally each year, Electrolux will implement the Servigistics solution to plan and optimize the company’s $30+ million worth of service parts inventory in the U.S., while enhancing customer service levels and improving first-time fill rates. Servigistics will host the solution for Electrolux and integrate with its existing Legacy system.
“Electrolux is committed to delivering quality and reliable service to our industry-leading clients and we wanted a proven solution that would streamline our service operations, maximize performance, and help us raise the bar on service,” said Dave Rinker, Electrolux Consumer Services Group General Manager. “After evaluating several solutions, it was clear the Servigistics solution offers the most advanced capabilities, would easily scale with our business, and help us deliver world-class service to our customers.”
“Electrolux has a reputation for producing some of today’s most trusted brands in major appliances and they recognize how after-sale service can differentiate them even further in today’s competitive market,” said Eric Hinkle, Servigistics CEO. “Servigistics is proud to welcome Electrolux to our growing list of market-leading clients and we are committed to helping them achieve their service goals.”
Electrolux is a global leader in home appliances and appliances for professional use, selling more than 40 million products to customers in 150 countries every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners, and cookers sold under esteemed brands such as Electrolux, AEG-Electrolux, Zanussi, Eureka and Frigidaire. In 2005, Electrolux has sales of SEK 100 billion and 57,000 employees.
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a 100% referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world.