A few days ago it came to our attention that spare parts marketing company eSpares had started a scheme to offer fixed labour cost repairs to consumers through service management firm, JTM.
However we were somewhat flattered when we realised that the “charter” adopted by eSpares was none other than the UK Whitegoods Charter as it was originally known which evolved into the Whitegoods Trade Association Charter.
We can only say that we are pleased that the charter or code of practice has been adopted for such a purpose but many of the repairers, especially those involved in the creation of the charter, are a little disappointed that eSpares have not acknowledged the source of the document.
eSpares now offer a repair service at a fixed cost using JTM as a conduit to independent repairers across the UK. Of course, with no middle man taking a fee, the free to use UK Whitegoods repairs@ service is often both cheaper and faster as well as being the only regulated service in the UK.
However, we are delighted that eSpares have seen fit to use the charter set by the trade even if they choose not to acknowledge the source of the document.
eSpares operates a £12 million plus spares business based in London using third party suppliers to deliver spares ordered from their website.