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Martin wrote:overnight spares deliveries to your door by 8 am. Things are looking up. 8)
Only for their own employed engineers.
K.
kwatt wrote:Only for their own employed engineers.
Oh flip…and there’s me thinking things were looking up?….darn 😈
Joking aside and on the Indesit theme may I just say that the Aqualtis and Moon machines (often referred by most of us as cr&p – including me on more than one occasion might I add :D) seem to be above the norm in the reliability stakes? That it appears there is some hope in that certain high profile yet cheap mass produced stuff does have some merit.
Don’t hold your breath but I suspect that our Oriental colleagues (Haier – errr attishooo – sorry, got a bit of a cold) may be a product many of us will focus are services on. The Rumour Mill may soon have positive news in that regard rather than the more recent dire prognostications we are more familiar with.
Ears to the ground…watch this space. 8)
kwatt wrote:
Martin wrote:
overnight spares deliveries to your door by 8 am. Things are looking up. 8)Only for their own employed engineers.
K.
First I have heard of it!!!!We use Branch Direct at the moment and I usually get my spares in the afternoon.
We did have a dalliance with overnight deliveries but clumsy gits dropping drum supports on your drive at 4 in the morning caused too many complaints and they stopped it.Re: A philosophical viewpoint
Why does that not surprise me kiddo? :rolls:
Martin wrote:Don’t hold your breath but I suspect that our Oriental colleagues (Haier – errr attishooo – sorry, got a bit of a cold) may be a product many of us will focus are services on. The Rumour Mill may soon have positive news in that regard rather than the more recent dire prognostications we are more familiar with.
What, like they’ll build something that doesn’t act like a Mission Impossible tape recorder and self destructs after use?
And, even after all that upbeat positive stuff that you’ve come out with, how do you tell the punter that the part required actually does cost half the price the machine did? Oh and, avoid saying it’s not the best?
K.
Re: A philosophical viewpoint
Haier….. Bit of a tragedy, what’s happening there. Nice, modern state of the art factories, technically capable of building to any standard you might wish to choose.
Badging: UK buyer goes along and specifies the cheapest possible machine they can make. They get cr@p, we all say “Haier’s cr@p”, and it isn’t really their fault – it’s down to the retail buyer; they are the villians of the piece. All Haier did was make what they were asked to. At the price, it’s not very good.
Haier brand: Major UK retailer offers the “opportunity to introduce your brand to the UK market place”. The proviso is that this has to be a washer they can retail at £180. Now, were I the manufacturer, at this point I would have said “No”. But, they didn’t… So, we’re still saying that Haier is cr@p. This time it’s a brand, rather than a badged product, but they’ve got to start somewhere. We think it’s rubbish, but their product is still effectively controlled by the retailer. Same game, different name.
I rather wish them well. They’re perfectly capable of making a decent mass market product, they need the opportunity and marketing nouse to sort it out.
Chris.
Re: A philosophical viewpoint
Yup, all totally true and correct. If you ask for as cheap as possible, that’s what you get.
Case in point, Haier or Midea dishwashers, utter and total rubbish. But then, what do you expect to get for less than £50 for a full size integrated dishwasher. Yes, they are landed in the UK for under £50.
Yet a PCB for one costs more than that, go figure.
You’re all reasonably smart, work it out and, work out why we get paid to sort them rather than replace then you’ll have a better picture.
Don’t even get me started on Chinese fridges and hinges. 😕 :rolls:
I could tell you a bit about branding, I’ve learned a lot on that front the past few years, but I’ll refrain from boring you to tears with it. Suffice to say, going in at the lowest possible price is NOT the way to build a sustainable brand.
But heh, what do I know. 😕
K.
Re: A philosophical viewpoint
kwatt wrote:And, even after all that upbeat positive stuff that you’ve come out with,
It’s the optimist in me shining through all the “cr&p” we’re asked to fix these days…:wink:
kwatt wrote:how do you tell the punter that the part required actually does cost half the price the machine did? Oh and, avoid saying it’s not the best?
as I mentioned earlier, ’twas their choosing, I can fix it if they wish, they choose! 😉
As Chris rightly observes also, Haier make to spec and could easily come into the market at any time, and will soon enough, at a higher level. Back in the good old dark days of the early 60’s (1966’ish I think?) INDESIT suddenly appeared on the High street with two fully automatic front loading machines selling at an amazingly cheap price (at that time) of (I think?) £39 and £49 respectively!8O
At the time it was an unknown brand but at a price the punters could stump up and they sold like hot cakes. By and by INDESIT began to dominate the UK and European markets, and everyone has at some time or another bought one. Today many don’t even realise they have one in their kitchen?…How amazing is that eh?
In the year 2000…enter HAIER….be not afraid…call them all the names you like….but the market forces are in their favour and no mistake….. meanwhile and if you don’t want to fix them I would suggest you at least buy some of their shares. 😈
Re: A philosophical viewpoint
It will take Haier and others at that end of the market years, if not decades, to get free of the “cheap, crap” association with the brand, if ever.
Indesit and Candy are still regarded that way by many after more than two decades and still have little option but to compete on price only. Both have tried to get out that rut and, so far, failed other than buying better regarded brands in the UK, slightly different in other markets.
It’s a flawed model that has been repeated over and over with little or no success. The only one I can think that broke the mould over the years is Zanussi, only to be subsequently destroyed to an extent by Electrolux.
Haier and a raft of others haven’t learned from those mistakes IMO caring only for one thing, volume.
K.
Re: A philosophical viewpoint
kwatt wrote:Haier and a raft of others haven’t learned from those mistakes IMO caring only for one thing, volume.
How true that is, in fact I would imagine 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of white goods sold in today’s market are purely reliant on volume. And sticking with the subject of Haier as a primary example of what’s happening right now. The Chinese are coming and we must not put our heads in the sand any longer. Shout ‘cr&p’ as loud as you like at their products but a foothold has been established and a demand met. Other manufacturers are shaking on their tub springs as to what they are up to.
I wouldn’t be at all surprised if they swallowed up a more recognisable UK brand name? Servis perhaps? And here’s another thought? Maybe they might be wanting to set up an independant UK service network (if they haven’t done so already that is?) I bet CDSL have been knocking on their door down in Godalming to check them out? …maybe dunno?:?
Volume sales could mean volume service and that’s where my optimism is breaking out in a rash. If my future is fixing loads of cr&p I’d better get immunised. 😈
Re: A philosophical viewpoint
It does amaze me how Electrolux, Indesit, Candy, seem quite happy to totally destroy pretty respected names like Zanussi, hoover & Hotpoint.
I mean, have they not noticed whats happened to the once respected Servis for instance ?
I’m sure no expert when it comes to running a multi-national company but it seems short sighted to focus so much on volume when surely a PROPERLY made product sold in fewer numbers but at higher profit, gives you the same bottom line.
Now, to tempt people to part with more cash you need an established, trusted brand of course, with a reputation built over decades, there is no short cut with this, which is why i just dont get the current markets direction, once a reputation is tarnished, thats it.Oh well, wadda i know :rolls:
Re: A philosophical viewpoint
Ok
So this is Cr&p in chinese so there. 胡扯
We can now tell the chinese in a way they can understand. 胡扯
Bryan
Re: A philosophical viewpoint
Or even
Japanese for cr&p appliance ãŒã‚‰ããŸã®é›»æ°—器具
Chinese for cr&p appliance 胡扯è£ç½® (traditional)
胡扯装置 (simplified)Bryan
Re: A philosophical viewpoint
I suspect that we’re moving away from the discussion which Martin wished us to have……
Chris.
Re: A philosophical viewpoint
We Are ??
Thought it was the discussion about using 胡扯è£ç½® when talking about 胡扯è£ç½® to customers who want to know about the 胡扯è£ç½® that they either have or are going to purchase.
I just thought it would be nice to describe the 胡扯è£ç½® in the native tongue of where the 胡扯è£ç½® where manufacturered.
Bryan
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