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You may have noticed I decided to stir the sh1t a bit with DAG today.
Apart from the point that I just know a certain person is going to come back with perhaps someone should point out that it doesn’t account for any SP that doesn’t carry out work for DAG or CDSL and therefore isn’t a fair representation of the industry really.
Not that I’d ever offer ammunition… 😉
K.
Re: Baubles
It’s amazing the lenghts some people will go to, to have a plastic brick sitting on their mantlepiece.
Nice to see you checking in Flip’ .
Sean
Re: Baubles
Na I wasn’t really Phil, I couldn’t give a t0ss what he does now so long as he pays up and fecks off. Preferably staying out of everyone’s way. 😉
I just had enough of it as the whole awards thing, the way they both do it, is a farce as they take no account of things they should and include things that they shouldn’t. There’s no judging of how good or well the companies actually deal with customers, only stats and stats can only tell so much of the whole story. It’s also blatantly obvious from the little I did post, that they can be “twisted”.
Look at it this way, if you don’t take on anything that you don’t have stock for or you know can be a pain to get parts/info for then of course your first fix rate will be a lot higher and, consequently, a lower complaint rate. As an ex-Zanussi only service centre both you and Alex know this only too well. But, expand the product range and introduce niche product as well as ones you don’t have parts on the van for and the FF drops, complaints from those calls rise.
A lot of it has to do with engineer product familiarity as well whereby, especially in a large agency, a lot of the guys (I’m sure yours do this too) dont’ want to know about stuff they’ve never seen before. So they order shitloads trying to write it off or to cover their ar$e.
So, in short, the awards thing is b0ll0cks IMO.
K.
Re: Baubles
kwatt wrote:You may have noticed I decided to stir the sh1t a bit with DAG today.
There’s an awful lot of businesses that rely entirely on D & G , CDSL and the like for their livelyhood. For many the ‘perks’ and recognition for their commitment and hard work are gratefully received. They are hardly going to bite the hand that feeds them are they? And if playing their game involves getting their first fix levels up, then so be it.
I’m less than convinced that by rocking the boat in this way is not doing their businessess any favours to be honest? 😕
A lot of people have read the rumour mill, a lot of people, and so far no-one has dared comment for or against what was said. I’m certain all are keeping their heads down over it. 😉
I mentioned ‘mud slinging’ in one reply in the eSpares thread. And if this trend continues towards anyone who has the remotest connection with the trade, then the credibility of UKW will take a downward turn. “Open and honest” UKW may say is their remit, “full and frank” (whoever they are?) the theme no doubt? But live and let live, unite and prosper is not shown here in any forum except in the ISE thread perhaps? :rolls:
Oh and before you say I have nowt to do with D & G and CDSL or any other WP for that matter then you are sadly mistaken sir for I am just the MESSENGER…..so don’t you shoot at me now OK? 🙂
Re: Baubles
A lot do rely on that sort of work Martin and you’re absolutely correct, there’s many that won’t, or can’t, comment on them.
I do work for DAG, don’t have a problem with voicing my opinion on the rewards or whatever as that’s what it is, a comment. Quite honestly if they want to take their ball home just because I have something to say then then that to me is, so be it.
UKW started with the whole NESN debacle and continued for a long time crusading for better rates and better treatment from WPs etc., essentially saying to these people what couldn’t be said lest you got the chop.
Whilst UKW may well be considered to be part of the industry now, perhaps even respected, it is never far from my mind how and why it came into existence. To use your term, we rocked the boat.
That’s a large part of what UKW is and what it’s about, you or some people in the industry may not like it but there it is. And, I will continue to rock the boat thanks with my own opinion whenever I feel the need or see fit to do so just as anyone else can do if they feel the need to do so.
It strikes me from your comments as well as that of others that UKW is being held up as this model of respectability these days having gone through the tortured birth of fire that it had. But I don’t think the fire’s gone out just yet nor do I think it ever should.
That said we do work with a lot of people throughout the industry in many ways quite happily with the underlying rule being, don’t try to screw the repairers over as, if you do, we’ll have something to say about it. We’re not going to go on strike like some sort of union, but we will pass comment. I think if we move away from that position then we would lose a lot of what’s good about UKW.
K.
Re: Baubles
kwatt wrote:
UKW started with the whole NESN debacle and continued for a long time crusading for better rates and better treatment from WPs etc., essentially saying to these people what couldn’t be said lest you got the chop.Whilst UKW may well be considered to be part of the industry now, perhaps even respected, it is never far from my mind how and why it came into existence. To use your term, we rocked the boat.
K.Noticed the thread in the rumour mill died on the vine. Personally I think just as well.
NESN needed an arse kicking; they could have easily become the trend, whereas D&G are the other end of the spectrum.
Yes it is a silly little bit of paper, and has no intrinsic value, but it is still a yardstick or a bit of an accolade within the trade.
Look at those out there that have nothing to offer except a hard time, I cannot put D&G or Connect come to that into the same category.
Moving on from that, when we (UKW) were conceived, part of our station in life was to undo some wrongs. I cannot see many wrongs in the D&G recognition system, unless you count the way the questions to the customers are loaded. In the bigger scheme of things the manufacturers see the results of their competitors and they do strive to improve their figures. One way of doing that is by improving their own procedures.
Now we as a group are evolving and as a by product we are now developing a T.A. Therefore how can we be respected, or indeed endorsed by what happens to be our partners in the trade. We need to remember like it or not, these are our customers.
Alex
Re: Baubles
I think the main thrust of the post was that it is not exactly a level playing field for those competing for the D&G award plus it was high lighted that some of those winning such awards sometimes do so by nefarious and dubious means.
Can you really put your hand on your heart and say this isn’t so Alex.
The truth is still the truth. wether you choose to turn a blind eye to it or not, has to remain the choice of the indiviual here on UKW.UKW is niether DASA nor the WTA.
Sean
Re: Baubles
Del wrote:I think the main thrust of the post was that it is not exactly a level playing field for those competing for the D&G award plus it was high lighted that some of those winning such awards sometimes do so by nefarious and dubious means.
That was exactly the point.
Case in point is our own Mr Heath.
CDSL…
Close down the calls as complete before the parts arrive.
DAG…
Don’t take anything that you know is a hassle.
That’s just two ways to cheat the systems that I know are actively being used but there’s a few more besides that, if they had a mind to look at, they’d see. My point there being that nobody’s bothering their ar$e to look and see how these results are attained and to ensure that the competition is fair.
Liken it to F1 Alex, if the FIA didn’t bother to ensure that there was a level playing field or were on the take then how fair would the race be?
K.
Re: Baubles
Del wrote:The truth is still the truth. wether you choose to turn a blind eye to it or not, has to remain the choice of the indiviual here on UKW
To what point should the truth be told Sean? 😕
Was this not just a pop at DAR Rotherham? 😉
What is the point of UKW literally biting the hand that feeds many of us by sharing the truth with Uncle Tom Cobbly and all? :rolls:
Personal vendetta is my take on this….slagging off D&G in the process..not good for the trade….and has put UKW’s stance right at the bottom of the league now. 🙁
As for WTA?……Christ you have a lot of ground to make amends….
May I remind you…I’m in the War Room…I speak the truth as I see it…I’m in the trade and if you don’t like my taking a swipe at you then you can do what you like about it…. 😈
I’m your greatest critic I’ll admit that…..and if you can gain anything from all of this then UKW may just have some standing in the trade….we shall see..
I’m done for now…dinner is served…. 8)
Re: Baubles
Martin wrote:[
May I remind you…I’m in the War Room…I speak the truth as I see it…I’m in the trade and if you don’t like my taking a swipe at you then you can do what you like about it…. 😈Isn’t that the whole point Martin you seem to be enjoying the freedom that you would deny others.
Now I personally didn’t comment on it in the main forums that was my choice but I respect having the choice either way. I dont always agree with everything I read on the site but I would rather we have that freedom rather than run every post through a board of censors or press officers first.
Why do you say that we can do what we like about your opinion when you know full well we would always defend any members right to state their point of view.
I might have held a different opinion had the post metioned not been both factually correct and true to my certain knowledge.
Sean
Henri Frederic Amiel:
Truth is not only violated by falsehood; it may be equally outraged by silence.Re: Baubles
Martin wrote:Was this not just a pop at DAR Rotherham? 😉
Nope.
And, if you think that for one minute you’re seriously deluded.
1. I’m not really ar$ed with what DAR or Heath does as, so far as my opinion of him goes, he’s not worth bothering with or spending an second of my time dealing with in that manner.
2. There’s no point.
3. There are other people that can be shown in a poor light due to others that cheat the system.
I find it absolutely remarkable that you ask at what point the truth should be told to. There is only the truth and anything beyond that is either lies, spin or opinionated comment. Or perhaps, as you seem to allude towards, no comment at all and we just act as doormats, is that what you propose?
Slag of DAG, where? I didn’t slag DAG at all, the opposite if you actually read what I wrote.
But in the end I didn’t give a flying stuff what they thought of me five years ago and, regardless of what’s gone on between, I don’t give a flying stuff what they think of me now. They get what they see and if they, you or anyone else doesn’t like it, tough.
K.
Re: Baubles
Just what has the WTA to do with any of this?
The WTA will represent an agreed position proposed by the Council for the benefit of the membership.
UKW is the usual freewheeling anarchistic seething cauldron it always has been and long may it continue to be.
I don’t see the connection……. Unless it’s that Ken is both site owner here and a member of the WTA council.
Quite honestly Martin, if I locked you in a room on your own, you’d pick a fight with yourself.
Chris.
Re: Baubles
Penguin45 wrote:Just what has the WTA to do with any of this?
The WTA will represent an agreed position proposed by the Council for the benefit of the membership.
UKW is the usual freewheeling anarchistic seething cauldron it always has been and long may it continue to be.
I don’t see the connection……. Unless it’s that Ken is both site owner here and a member of the WTA council.
Chris.Correct me if I’m wrong, but UKW & the fledgling TA in the eyes of work providers, manufacturers and insurers are one and the same. They won’t stop and even attempt to differentiate, and therefore they may not be happy sharing a platform.
Those bodies will not look any further than that; they will just see that an organisation that is there for the benefit of the trade as a whole, who have rightly pointed out a few wrongs, are now developing a trade association. As for as they are concerned that is it! They are not bothered or interested how any relationship works; they could even distinguish the T.A. as being a thorn in their sides. That is not my opinion that is my perception.
It is a bit like my company as a service organisation, we are only as good as our worst engineer. So what will prevent the likes of D&G or Connect for that matter, take on board that us having a pop at one of their ilk then consider us wholly on that one post. Is there any means of demonstrating that the T.A. is in fact an entity in its own right, rather than those on the outside assume wrongly that the whole concept is to be tarred with the same brush?
The D&G surveys are seriously flawed and believe me I’ve told them, and I’ve stood up at Regional Service Force meetings and pointed the matter out. However in my particular case there is a benefit that can be worth a bit of money. We get an enhancement on our I.G. rate from Electrolux, and they use the D&G survey as litmus to judge us. If any S.F company exceed 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} they get an extra 60p per claim, and if they get over 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} it goes up by £2 per claim. Take a few thousand claims per year and it means something. It may be a tin-pot silly little scheme but everyone else is judged by it, and I am getting something back.
Regards Connect, there were cases of manipulating the stats, and they sussed it. Added to that not once has a certain company from Rotherham gone on one of their jollies, well I’ve never seen him at one, and I play the game properly.
Can I just say guys, please don’t fall out over this, there was no harm in the matter being raised, let’s not make a storm in a tea-cup.
AlexRe: Baubles
Correct Alex, hence little point in putting too much effort into trying to distinguish between the two IMO. The big benefit is where we have to work with government or other TAs so far as the TA goes. Don’t matter what you do beyond that, UKW is seen as an unruly bunch or terrorists by those that get stick and as a breath of fresh air by others. It’s just a case of you can’t please all the people all the time and, as I have said over and over, UKW has a pop when it is in the interests of the repairers and on occasion I will just to keep the b4$t4rd$ on their toes if not just for fun.
And, to that end, there’s no harm in giving a little prod every now and then.
CDSL I’ve actually been forced to compliment of late and I wasn’t slagging off DAG, I was saying that the system employed can be manipulated, no more. What they want to do about that, if anything, is up to them.
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