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Re: CDSL
Back with a vengeance I must say. Gary is back on monday as well.
I phoned Roy up and asked him if there is anyone else he would like to get rid of, meaning Brandt. That bit where it said in paragraph 3 regards peoples judgement, and perhaps being right, he could of said, “That means you Alex”
To be honest though, will hardly make a difference as the I/G calls were probably not loads, and we will still see the insured.
The 24 hours notice thing is concerning though, not really professional looking from the outside, but they probably have their motives. I recall that was done to a lot of agents by a Service Provider from Lenton Boulevard in Nottingham back in Sept 2000, now who was it that wrote to us all?
Alex
It’s called karma. 😉
I also told Roy not to touch LG although others say that they have no issues at all with them.
K.
Re: CDSL
Times are obviously desperate – when I received the email from Paul Greenberg I had to chuckle – We dont do work for JTM, perhaps a sprat to catch a minnow :rotl:
Re: CDSL
Not officially announced yet but rumour has it that Bernhard Harrison is now the acting CIC for repaircare and Dave PArker reports to him.
Joy.
K.
Re: CDSL
Hi All
They havent been up for a while now but after there new deseign on this fix rate repair lark its time for them to come back into the lime light.
How many of there repair agent can we get to book their chargable work which will involve parts more than the £100 to be fitted and see how long this lasts.
Bryan
Re: CDSL
Further to the above, and the thread regards “look what I’ve found” relating to the Repair care chargeable work at fixed rate.
For now I’ll keep this in here, but may well add some of below to the thread if it gets going enough.
I don’t dislike the thought of getting the work; I actually feel it is work I probably would not have got. What I don’t like is the fact I will get lots of rubbish including products we do not repair. For example we don’t touch Glen Dimplex/Stoves/Belling nor Hoover/Candy Hotpoint/Indesit or BSH.
The fixed fee! You can tell if it is a call where they collected money, it is on their job sheet, and they are in the process of updating their sheet so there will be an endorsement right across it so it does not get missed. That is ok for the office, the engineer doesn’t care.
When we look at the BER limit, which is parts only, we can see what they have done is set a rate according to the appliance, as the fee varies from job to job. So if they take more money from a premium product, they up the parts authorisation level.
What we get is the nett value of parts as supplied by them & fitted, plus a labour fee, usually £42.50 if we clear the call in 10 days.
Therefore if we go beyond the limit, it seems like they do some number crunching. Where they go from there I don’t know as yet, either call it a day, or re-negotiate with the customer. I imagine a swings & roundabouts situation would cover anything that is just over the limit. One thing though, unlike the rest of the contract where anything goes, we don’t get an immediate authorisation.
Biggest problem I can see, my guys get our internal job-sheet, and as far as they are concerned it is a repair-care job, and they are used to all calls being authorised, as the write-offs are rare. Then I can see they will fit a motor/pcb off the van, and when they get back at the end of the day, we won’t get the authority. If it is spotted and an authorisation is sought, then reduces to our 1st time fix as we will need to go back there. Add to that, they are not covering refrigeration system work, and I can see a leak will get sorted on the spot, and we lose the sundries.
Nobody has agreed to this, there was no consultation, it just happened.
Alex
Re: CDSL
Alex wrote:Nobody has agreed to this, there was no consultation, it just happened.Alex
👿 And that is what “really “hacks me of about the WP’s and manufacturers that we do work for, they talk of partnerships but the reality is that there is little or no consultation on anything !
Lawrence
Re: CDSL
Tee Hee!
Had an excited David Parker from Connect phone me this afternoon regards a new contract they have purloined, a bring-in service. FLYMO!
Whole building stinking of grass, 2 members of staff in the office, and 3 engineers sneezing all day because of hay-fever. Dog mess, and god knows what other contaminants.
You could hear a pin drop when I said no. His problem now is, he doesn’t have anyone in this area that has a bring-in facility. I told him that is an issue he will always face when these things are imposed on agents without prior consultation. The money by the way was £20 a shot, and no mention of a pat tester, which will be needed.
We have refused the Karcher work as despite it being a “bring-in product” nobody has told the customers. So I’ve added Flymo to the list.
Hopefully someone out there will put something up about it, and start a bit of a back-lash. I’ve been told I’m only the second one to refuse out of 30 plus.
Alex
Re: CDSL
Brilliant, shows this room works.
No pun intended, I’ll let this one grow for a day or so, then get the scythe out with my experiences from the past.
Alex
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