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Re: CDSL
Del wrote:As we all know the average age of engineers is 50 plus so we all have long memories. They must be banking on us being a very forgiving lot.
No they’re banking on us just being the way we always have been…
Stupid, greedy, disorganised, in competition with one another, blind, dumb and deaf.
K.
Interesting stuff with Brandt and, from the tone of RF in that email as well as his demeanor when I met with him and Gary before Xmas, they’re well pissed off with people not complying.
I think that they think we’re all just little lapdogs that’ll do as we’re told to do. 😕
Tough really.
K.
Re: CDSL
2 things.
Reading between the lines of that e-mail from Roy Fisher looks like he is trying to flush out of the woodwork what agents are trouble makers, and refusing to do any more than required on the Brandt contract. In other words he is trying to get us to commit to paper where we are coming from on this.
Another more valid point, and the way I look at it. If he gets it officially from the horses mouth regards who won’t carry out the work in a given area, there is a quick fix. When a potential customer makes contact, they take credit card details and then pass the call to us on their system, all we get then is the measley £42 odd and they pocket the rest.
For that reason, I want control of who my customers are, and ultimately the choice.
Another thing, they are pushing for pre-booked appointments and want me to trial it in January. I can use that to my advantage.
Alex
Re: CDSL
Alex wrote:Another thing, they are pushing for pre-booked appointments
Oh Dear 🙁
How many have tried this before and fallen flat on their faces ?
Dave.
Re: CDSL
What they are saying is, they will pre book 2 working days ahead. What they fail to mention is that they could book a call after 6p.m. on say the Monday and book it for Weds, then e-mail to us. We have buggered off home and get the call 1st thing Tuesday, that makes it next day, not 2 working days.
if we can’t get there, we shall tell the customer accordingly. Been there done that when we were getting the calls from Nottingham. We controlled it then, and can do the same now. The Brandt calls will be the 1st to be re-booked I can assure you.
It will happen like it or lump it, that is the way they are headed. Beko want to do the same in the future, and others will follow for sure.
I’m off to Newark (well known anagram), in a minute if the weather aint too bad over there.
Have as good new year.
Alex
Re: CDSL
Flushing out the troublemakers,very likely.
Question to ask though is what exactly are you signing for in that form? On the return bit there’s no mention of a limitation of any brand/s, so you could be signing away everything. I may make this point later in the rumour mill just for fun. May as well have some more toys chucked out the pram in Brum I guess.
I may also mention the charge calls disguised as warranty and the sale of extended warranties. Nasty that, forcing a customer to buy a warranty to recieve service, Im sure that the OFT and Watchdog etc. will be very interested to hear that one.
Pre-booking the way that they all want to do it just can’t and won’t work. No need to say anymore, its been tried and in almost every instance it is an unmitgated disaster. It can be done, but not the way that it’s been done thus far and I’m sure as hell not going to tell them how to do it for free.
K.
Re: CDSL
If you work for CDSL you’ll have been to their place for the latest propoganda course.
I was there yesterday to listen to CDSL telling me how well they have done and what they expect, all well and good. However when I suggested that a BER rate of £30.00 was too low and I was unable to make a profit at this figure, they did not want to know.
Sure, they have raised rates twice in 2 years, £1.00 each time and I thanked them for that. But, when I pointed out that the BER rate was 30 months behind inflation and at least £3.00 below a reason able rate, I was told the meeting was not for me to discuss individual cases. Crap. I pointed put that surely calling us to Birmingham was to engage us, not shut us up when they did not like what they heard.
It proved to me the meeting was rigged from start to finish, Great work boys, thanks for all you do, but, don’t have an opinion, cheers.Another little gem was that they are being “leaned” on by their clients to do “direct call booking” what a load of crap, again. One client might be after that, DIXONS, the thought being put there by RF no doubt. The reality though is this……
In one breath RF said, “those who do a good job will not be pressurized into direct call booking” and 5 minutes later Gary Ainscough said ” eventually all calls will be booked direct”, so there you have it. One meeting, two messages, carefully dropped into conversation, recorded in my minutes. Shame no one else in the room took any minutes, how will they defend the “but we told you at the meeting” sentence that inevitably they will hit you with.
So it’s clear to me, that if I resist call booking they will find someone who will do it. Therefore it’s upto us to support one another, if we all refuse (that is if you want to) we have the power to resist. Once you accept, you will lose the power of your own call centre and be dependent on them forever.
The not so smart, an electrolux agent, actually said it works well for him, as he phones all the appointments they book and re arranges them. What a complete waste of time and effort on everyones part and a potential conflict area with the customer. I will never fathom the thought patterns of some people, ever!Kevin
Seems that CDSL are once again in the spotlight.
Samsung is going to ISDAL. LG wanted to apparently but were kinda forced to go to CDSL.
Can the network cope? Somehow I see trouble ahead.
K.
Re: CDSL
We know CDSL are charging up front for out of warranty LG calls but was not aware the y where doing it on Brandt calls. We went to a Dedietrich american fridge freezer yesterday and they have charged the guy £140 before they would book the call !
That makes you look cheap at £100 Kevin
Re: CDSL
2 choices there then, either “knock the job up” to get over the £140, or give the guy a better price.
I’ve had a suspicion for some time, but as yet failed to catch them in the act. They have to make money from somewhere, and we all know there is no money in warranty or insurance work, especially if fixed fee servicing.
You can bet they will pull the same stunt on Rangemaster.
Alex
Re: CDSL
they have been selling these insurances for ages, went to a daewoo fridge and an electrolux fridge freezer last week, wrote both off….lol
The insurance they purchase has no BER and is premium back if no repair. That way it costs the insurer my visit, breaking into a system to raise the cost of course.
KevinRe: CDSL
Fire 1!
Well that little lot should have RF in a suitable tizz tomorrow afternoon. Probably his boss won’t be best pleased either, whatever his name is, I keep forgetting it, shows how memorable a character he was. Not to mention quite a few others I expect, I shouldn’t think that Electrolux will be exactly over the moon with that. Or Whirlpool for that matter, especially if Currys do move the work over to CDSL.
Then on top of that to try pinching the online consumer sales whilst stitching up the trade distribution… oh dear, I see tears shed at some point when someone drops that basket with all the eggs in it.
It’s all good fun really.
K.
Re: CDSL
Here we go again, had a rejection today for a job that according to the system is not mine!
Also from the c number it’s at least 15 months old, and guess which manufacturer it is….LG
Have to wait and see what connect say about that one.
Also a rejection from June, they say incorrect serial number, we’ve only been once and the retailer exchanged the appliance, not much chance of checking the number then 😥 Oh, this is LG too.
Kevin
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