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Re: CDSL
Only got back at 1930 Dave, will fill you in tomorrow, whilst I chat to the wife for an hour or two tonight.
Kevin
Re: CDSL
Its quite simple really, CDSL were really pissed at the article I wrote about the “cavity” change. RF expressed his view that I did not show them an mercy and they took it badly. I explained in my defence that I also felt pissed at their attitude toward “long jobs”.
So in the end we agreed that if I get a problem again I have to let RF try to sort it before I publically “do em”. We also agreed that CDSL now have the option of awarding an extra call for a long “De Dietrich” call, but he can’t publicise it (did not ask why!), it’s up to individuals to ask their managers. So, please ask from now and test the system.Whilst I had the opportunity to tackle RF, I did. So I brought up the Market Research issue with him and advised him he was wrong and not in the know, when it came to the facts. Also broached him with writing to NESN, and advised him of the withdrawal of support from P&G for his actions. He has agreed to not send his letter to all agents advising the non compliance with the Market Research, instead he will reapproach all CDSL’s client list and seek their approval and come back to us. Last night I sent him a copy of the form.
In a nutshell, he has agreed to phone kwatt and try to sort out CDSL’s position with UKW. I am very hopefull that we will see CDSL offering more integaration to UKW, as they want to share in our unique position within the public arena. For their own purposes of course, but hey we need partners too!
Dave will get the best out of them for us all and kwatt will sort out the logistics.So, a positive meeting and as always for these pages only. I defo have to keep my head down for a day or so now 😉
KevinRe: CDSL
Does anyone want to get something out into the open regards the LG rejections.
Can’t really do it myself, as not getting any rejections (YET) so not really qualified. I think if they get wind of a bit of disquiet regads rejections, they might not be proactive in weilding the big stick regards claw-backs.
I saw the e-mail they sent to all, and agree a lot of it is where users fail to input all the information. However I do feel that they should have a better model verification procedure for a start. WM’s and WD’s they seem to mix up when they send the job to us. They give us a model that starts WD whereas in effect should be WM. Daft thing is, you can then order bits on the wrong model because the Bill of Materials is corrupt, and ultimately clear the job on it.
I know there is a heading already on CDSL and suppose there is no reason why we cannot reinvoke that one.
Just looking for a gun to fire some bullets from.
Alex
Re: CDSL
Perhaps we should just wait for the meeting between RF and Kwatt to take place on Tuesday. RF and GA are going out with Kwatt for a meal/beer as per my previous post in an effort to re-establish relations between CDSL/UKW.
KevinRe: CDSL
kheath wrote:Perhaps we should just wait for the meeting between RF and Kwatt to take place on Tuesday. RF and GA are going out with Kwatt for a meal/beer as per my previous post in an effort to re-establish relations between CDSL/UKW.
KevinBloody good idea, I forgot that was in the pipeline.
The theory is to get the idea across that it is more their problem than ours, and if they try & seek payback from all agents there could be mutiny.
He should be canny enough to see what companies are being pedantic when it comes to settling their dues in any case. I have a feeling that CDSL thought they could “manage” the account and maybe to absorb a small share of claims that didn’t come with money on the bottom line. In the case of LG it will cost them shedloads, and they will endeavour I suspect to offload some of that.
Time will tell
Alex
I’m just going to chill out on it and hear what they have to say. No doubt they’ll have a pop at my posts on this very subject, but heh, that’s just life.
K.
Re: CDSL
All well and good but always remember that our willingness to remain open to dialouge does not mean that when they shit on us or their network (our members) that we will not be restrained from shouting it from the rooftops.
Whitegoods have given them the bloody nose, that they well deserved with their clawback policy on LG jobs. not to mention their version of fairness when it comes to double man calls/ direct call booking and the like.
They also know, that we know, that they have used backstabbing techniques to try and queer our pitch on the wash technology training programe. They really dont like being viewerd as bad guys.
We all now fully realise that the honeymoon period is over and that we are watching them like hawks.
I for one am not sorry about this, as it was beginning to look like they were getting an easy ride compared to other work providers.
From here on in it will be tit for tat and I belive that is a far better and more honest basis for a relationship that the lip service we have been paid so far.
as ever jmho
Sean
Re: CDSL
RF did not get the easy ride that he perhaps expected.
I made a lot of points on behalf of the agents that perhaps may not have been what he wanted to hear, but hey, that’s life. 😉
K.
Re: CDSL
Had a bloke from Barnsley on today asking if we would do a Brandt oven….said no, after telling him we charge £80.00 + Vat and it was still not worth it, cause there’s no technical from Brandt and Connect are useless. He said Dills had told him that too LMFAO, well done Philip 😆 .
However several (hours) calls later, gets Bill Hanraty on the blower, Bill and I go back to Whirlpool days and are good friends, Bill asks if I can sort this cause the guys giving him Grief, big style, for lack of support to indies LOL.
So, after I get through telling Bill that CDSL are CRAP with their support and that I don’t want the hassel of a chargeable call with no back up, he decides to send me a box of spares for free in advance of our call, I can charge what the feck I like for them, all he wants is the customer OFF HIS BACK. With his mobile number for any spares that I need to complete the call completely free of charge, I said I’d do it….sorry…let the side down 😉So, if we all sing from the ect ect…..just maybe we will get somewhere, one day.
KevinRe: CDSL
Well done I say to both of you. You made the point as was required and got something out it, maybe it wasn’t Phil this time but it could just have easily been Dills that benefitted from the actions of others.
That’s what this is about.
On another note, that’s three people I’ve had on the phone in the past two days (not repairers) moaning like feck about Connect and reports of another two in addition that ain’t at all happy about them or their attitude/practices.
They are gathering enemies… fast.
K.
The trouble is at this time of year we tend to polietly not book repairs in, becuse we know that one job is going to waste so much manpower and time and effort.
That one customer must be the 4th or 5th Brandt customer we have turned away in the last 2 weeks- So expect more Kev.
Philip
Re: CDSL
We turn away ALL Brandt chargeable.
To start with I thought we may get a phone call from CDSL or someone, nothing.
We had one today for a cooker I/G on a site that has just been completed, and she was out. We normally don’t give am/pm appointments in December as without time constraints we can fit more calls in. However this one was a cow, we made her wait a week for the appointment and took all mobile numbers etc. so if we were running ahead we could make contact and advise on the day.
Engineer phoned Mr. at about 12.15 and he said he would be there at 1.00. Engineer arrived at 1.15, no access. Sat outside was someone from the builders, he had been there from just after 12.00. Phoned mobiles, his was on A/Machine hers was turned off. So he sat there until 1.45 and then threw the towel in. On my instructions he left an invoice for £40 + vat. (Normally it is £24 + vat, but she was a BRANDT Customer) She phoned up at 2.25 and tried to re-book the call, we told her not until she paid so she slammed the phone down.
I don’t need time wasters like that this time of year, and when I get the begging phone call from D.P. asking me to go back; not till she pays matey-boy, and not till after Xmas, she should have been there. The last one I had like that CDSL paid the abortive fee.
The more grief I can give Bordesley Green about Brandt, the more I will pile it on. I still hate them.
Alex
Re: CDSL
Bordesley Green or Brandt, Alex?(Grief and Hate LOL)
Heard RF lost his phone about two weeks ago, got another now with the same number, without having a back up of his stored numbers…. shame eh!
KevinRe: CDSL
Interestingly enough RF was on about this the other night, in fact he seemed well pissed off that people were turning away Brandt charge work so it’s really bugging them. Good.
He proceeded to tell me that low-volume contracts should be charged more, in the order of £60+ in fact it transpired. Then proceeded to tell me that what they pay for Brandt work is just fine.
Uh-huh. 🙄
What he couldn’t get was that it just wasn’t worth the hassle to do this kind of work when there’s better out there.
But listening to about three or four hours of CDSL propoganda telling me how good they are was way too much for me. Especially when almost every argument or “we’re so good” was deflected with the simpliest of argument.
So my verdict would have to be… “must try harder”
K.
Re: CDSL
I wonder if the Deppers have actually sat back and thought about the fact that with all the hassel and grief they are causing the troops with some of their shite contracts, That once the work starts to disapper then so will all the orders, even for the stuff they were doing before becoming a WP.
As we all know the average age of engineers is 50 plus so we all have long memories. They must be banking on us being a very forgiving lot.
Sean
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