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Re: CDSL
Had Dave Parker (CDSL Southern guy) in here yesterday.
He asked me if I had any suspicions whether they had upset anyone. He did mention one of our number, (I’ll send him a p.m.) and he wondered what was going on in this persons mind. As I’m not Mystic Meg, I could not answer that one.
The point is, he noticed that despite some misgivings etc. particularly regards rejections, there were only a couple of complaints, he fancied there was very little traffic on the Whitegoods site re this. He thought there would have been more. I got the impression from that he was getting paranoid.
Maybe at times a bit of brevity has a better effect.
Tee Hee
Alex
Re: CDSL
OK, done a post in the General, I have not said in there that there are 158 rejections of this age throughout the country. CDSL regret the way it has been done, accepting mistakes on their part. However seeing as they are not paying me for 4 of them I’ve gone public with my response to them. Have to say, GA was deathly quiet after I told him I would try to recover from the customer and inform them why there was a delay and whom was not paying whom. The topping on the cake was his face when I said we will not reattend those customers until the invoices were settled.
I am now labled as “difficult” within CDSL, perhaps with more effort I may reach “TWAT” 😈 😈 😈
KevinRe: CDSL
RESULT
If you have been following the thread in the general forum regarding the antics of rejections, read on.
I had GA phone this afternoon advising me RF had gone ballistic at the recent postings regarding the rejections. He has clicked to the idea that if we were to collectively start invoicing customers (Alexs post) and causing MAYHEM, it would only be a matter of time, for the reputation of Mastercare and the relationship with CDSL going “tits up” ( if that gets an OOH fewking Matron, dave needs seeing too LOL). He has apparently chewed GA’s arse of for not paying those four rejections…I love it. GA thanked me for getting RF in his face from such a height. 😉
So the 2 most expensive rejections have been instantley cancelled, he was working on the rest. As a gesture I advised him that I won’t invoice the last two customers and decided to give them 2 back, saying honors were even. My reckoning thre is I have conceded a little having totally won the battle.
The battle……..well we should all receive a little more consideration in the future, when dealing with CDSL. They even apologised for closing my work and have granted me another go at getting paid. 😆 To finish they wrote off a £400+ servis that their system had authorised 😉
The power of this website is amazing!!!!!
Kevin
Oh’ me difficult Kevin? 😉
Re: CDSL
Why is it always me…..
We now have another problem where CDSL will not pay any extra toward what I consider a long job.
We have a brand new De dietrich Double oven with the main oven cavity enamel chipped. Customer wants it swapping, De dietrich refuse. So one main oven cavity to replace.
When I ask CDSL how they are to compensate me for a long 2 man job their answer was a surprise.
They are willing to send 1 engineer to assist, from Birmingham, a 2 hour drive, to help with a 2 hour (at least) call, and then return to Birmingham. But are not willing to increase the labour charge to 2 jobs to cover my labour. Then they asked what we were to do about that.
After talking to Bridie we decided that if we refused to do the call for a single labour, we would be got rid of. So I have informed GA of our decision to do the call for 1 call because we think they will close my business if we refuse. We can not survive if they pull our work, and I can’t put 7 jobs at risk. Shit isn’t it.
So, I intend to lodge an official complaint about being put in the situation and will fight my corner.
In conclusion I think the honeymoon period is definitely at an end and I will from Monday withdraw all spares orders from CDSL, unless for their work.
With their refusal to allow UKW market research to take place, for no apparent reason, I think they have burned the last bridge with me.I’ve absolutely no idea why one of the more progressive companies have shifted their axis so much, but enough is enough, for me.
I am meeting RF for a coffee and a sticky bun late Tuesday afternoon just off the motorway, as he passes close on his way home. I will update you all more, then. I wonder if he can stay away from the Project X conversation or the Market Research issue.
KevinRe: CDSL
I’m not going to dwell on this, but FFS be careful how you handle this.
Yes, teh honeymoon is over IMO, now we’ll maybe get some meat to chew on and it’s looking awfully like we won’t be disappointed as the current tactics look very familiar to me. That is very sad in many ways, but all I can say is that I’m glad I don’t work for them so I can say and do pretty much what I like without any fear of retribution.
Most of you guys do from what I know, so tread carefully.
What I would STRONGLY advise is that if they come with other contracts that you shrink the area of cover, just cite no capacity, whilst seeking work from other avenues so it doesn’t impact too much if it does go tits up, or at least it remains manageable. If they get over 25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of your business you’re in the shit as that can sink you if you’re not careful and they decide to screw with you.
I am a huge advocate for not having all your eggs in one basket, based on personal experiences over the years with various companies as they try to control you, it’s that simple.
A lot of this strikes me as political and I’ll give you my thoughts…
CDSL has expanded too fast, they can’t manage the volumes effectively on the admin side.
Due to that they’re always going to be in a “catch up” situation which means that they are under pressure, so the attitude shifts to a Nike one, “just do it”.
Then you have the spares returns, since they are overloaded with getting stuff out, they can’t deal with it as they are at capacity. This was fine during the slow summer months, but as soon as it starts to biz up, they can’t cope.
Currys will be applying pressure to maintain service levels big style and they can be very demanding, srcub that, they are demanding, too much.
In the end, Currys dictate to CDSL and CDSL just have to do which means that pressure is passed down the line as shit flows downwards. Since most of the product profiles in regard to major sales outlets ends with Currys, guess what’s going off.
Given all that, if CDSL do lose the Currys work due to poor performance then I’d hazard a guess that the operation would no longer be viable, especially given the investment into systems and staff etc. that they’ve made, the cost to wind it down a bit would be tremendous.
Now, just as NESN, they find themselves becoming distanced from the agents and in a position where they require to dictate terms to control service levels and costs.
Why you Kev, well it just so happens your in the firing line and will speak your mind irrespective of the outcome. That foxes them as they don’t expect it.
But here’s the big thing in all this for me…
When the fook are this trade and, we independent repairers, finally going to realise that the big retailers are bad news for us and tell them to bugger off.
It always ends in tears.
K.
Re: CDSL
What will be quite interesting, although not directly related, if CDSL are looking to distance themselves from UKW is whether RF will turn up at D&G’s place next month for the ongoing training initiative meeting 😉
Dave.
Re: CDSL
Dave_Conway wrote:What will be quite interesting, although not directly related, if CDSL are looking to distance themselves from UKW is whether RF will turn up at D&G’s place next month for the ongoing training initiative meeting 😉
Dave.
My thoughts exactly Dave but it just seems to me to be a case of history repeating itself because it just seems to me, that who ever ends up with the curry’s contract start thinking that they are god at some stage or other and bit by bit begin pilling on the pressure. Until it all blows up in their face, then the whole merrygoround starts all over again.
Del
Re: CDSL
Oh I’m sure that they will appear, quite sure. 😉
Don’t play politics with me, I don’t like to lose.
K.
Re: CDSL
Not one to pull my punches I sent this to Roy and Ga last night….
This is the first complaint I have considered needed to be put in writing. I would appreciate that you add this to my file within your administration department.I have today been put in the situation where our request to have a long job considered for an extra payment, not only refused but an ultimatum issued.
The call in question is a new De Dietrich Double Oven with the main oven enamel chipped. Whilst CDSL are prepared to supply the second engineer (at considerable cost) they are not prepared to allocate an extra payment to DAR for the time the call will take. I have been quoted that De Dietrich will not supply extra finances to CDSL for such work.
I have then been asked what I intend to do regarding the call, as though I have a choice. CDSL are approximately 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my business and Bridie and I both agree, that refusal to operate at a loss for CDSL and DE Dietrich would result in the loss of the CDSL contract work, resulting in the failure of our company and the loss of 7 jobs.
I have informed G. Ainscough of the disgusting situation we have been placed in and our reasons for having to accept work at a loss.
Why DAR has to work in a loss making situation to support CDSL and DE Dietrich is beyond me, it is not in the spirit of our original contract, and reduces the working relationship to new lows.
I have recently advised CDSL that I am unable to make contact with anyone in authority at CDSL and this has been completely ignored, even disputed by my area manager.
I have supported CDSL since the breakaway from NESN and now find myself backed into a corner, fearing for my business, because I have the audacity to query and ask for wrongs to be put right.
Kevin Heath
DAR Rotherham
I put it on DAR letter head and received a reply to todayKevin
Can we leave until Tuesday to discuss this.
Best regards
Roy
—– Original Message —–
From: “kevin”
To: “‘Roy Fisher'”
Cc:
Sent: Friday, September 30, 2005 8:52 PM
Subject: Working relationships.
>
>
> Please see attached
>
> This message has been comprehensively scanned for viruses,
> please visit http://virus.e2e-filter.com/ for details.
>Interesting eh!!!
As always I’m not going to give an inch.
We’ll see what happens.
Kevin
Re: CDSL
It is my honest opinion that we have given CDSL a far easier time of it for far longer than we would have done with any other WP or manufacturer given the same set of circumstances and I know I’m not the only one who feels this way, just the only one willing enough to come out and say it.
Southern area guy’s although they have similar problems seem at the very least, to be able to comunicate their concerns through DP. Wether they get sorted or not is another matter.
GA on the other hand, would finnish anyone of you in a heartbeat if he dont get his own way. The only reason your still there Kev is because you have a goods raport with Roy, how good you are at the job means jack shit to GA
But then anything I say now is obviousley going to be considered sour grapes. But I was ringing warning bells before last christmas, long before I got kicked out for speaking my mind. But I was asked to “cool it” and I’m sorry I did now.
The only way you can upset these twats is to order your parts and consumables from elsewhere. If enough people did it, they would soon get the message and would want to know why and might even do somthing about it.
I’m sorry but whitegoods or no whitegoods we are all on our own at the end of the day, unless we start to back one another up.
Sean
Re: CDSL
Sean,
We only had one complainant, you.
Irrespective of what you think I have to play fair to everyone and sometimes that means shutting the fook up, even if I don’t like it. With only one person complaining it’s hard to start a crusade against anyone, it takes more than that.
Whilst I happen to agree and I also saw the issues that could arise a long time ago I can’t just go off on one without good cause. Now I have good cause.
They’re frigging us about with spares pricing as well as messing with Kevin and others, also trying to make Kevin out a liar basically by saying that there’s no more complaints, which is crap and we all know it. The problem is that there’s not enough people with the balls to stand up to these tactics as they regard their own personal circumstance more important than that of the common good.
It’s that simple.
Until there’s a will for change and a fight there will be neither. And too many people are too frightened to stick their heads up lest it get shot off.
Like I said, it’ll all end in tears.
K.
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