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Just went to track today’s order to check it’s been sent and it says, “despatched via DPD”. Has always been DHL up til now. If I know anything this means 4.30pm instead of 10.30am 🙁 .
Mike.Re: Connect changed courier?
I have had DPD delivery from connect, hopless, the day the item was due the web site said undelivered returned to depot, the next day I asked the driver why I had not had the item the day before, he spoke very little English.
Connects prices are bad enough, now their delivey system has gone to the dogs.Re: Connect changed courier?
Must be a regional thing :rolls: Just checked today’s order and we are still with DHL 😀
Don
Re: Connect changed courier?
They think the arrows on boxes should be pointing down when carrying them :rolls: pain of a job for drivers though,absolutely pressured to hell,have to drive like demons to get round.
Re: Connect changed courier?
We placed 2 orders yesterday and the DPD order was waiting for us on opening the shop,The other order was sent DHL and we are still waiting for that(normally here before 10am).
Re: Connect changed courier?
Mines changed to DPD, nightmare for me as I used to pick up my parcels from DHL depot about 5 minutes from where I live, have no idea when they will turn up now, no more pre booked 2 day calls for Repaircare from me anymore now 😈
Re: Connect changed courier?
Yes DPD here as well, DPD are a cheaper courier against DHL and Connect are still charging us the same rates for a reduced service !
Not very clever at all ! with late spares arrival this effects our performance as a company at no expense to Connect, what this tells me is that I need to be looking at other suppliers who can get the stock to us quickly and maybe at a lower cost for the stock items.
Re: Connect changed courier?
I didn’t think anyone could actually be worse than DHL 😯 . I sometimes have to wait a week for parcels from Connect. Sometimes it’s just someone in a car rather than a DHL van.
Re: Connect changed courier?
I had a delivery from masterparts new couriers home delivery. 🙁
A toothless wonder in a old scrapper of a white van turns up two days late. :rolls: He looked like a pikey 😯
He said leave your garage un locked and i can drop off there.Not bloody likely! would find contents of garage gone i recon.
Re: Connect changed courier?
I used to get next day delivery via DHL but in the past few months it changed to 3/4 days.
Driver said they were instructed to leave the depot earlier in the morning so missed the main day delivery from the hub.
Ordered from Connect Monday morning, order with me 4.30pm Tuesday via DPD hope that’s a good sign.
silverbroomRe: Connect changed courier?
We still have DHL delivering, not sure how long it will last though.DPD used to deliver for masterpart , and we never really had a problem with them. unlike the Home delivery network.
MervRe: Connect changed courier?
dhl always been good here . next day delivery was almost always next day, unless it was sent over the weekend. had a few issues with packages going on the wrong van when they moved over to the scanner but its all back running smoothly now the hub have the hang of it
and unless our regular driver was ill/holidays, if he had us on his list he’d always get to us by about 11/11:30…
Re: Connect changed courier?
Well parcel turned up this afternoon while I was out so I guess it must have been the usual guy who delivers Masterpart orders cause he left it in the usual place but didn’t put a card through the door. Not so bad really, at least I know now it’ll be around 4.30. No more next day jobs though. DHL were great for a while when they had the same driver for a long period but he left recently (got better pay elsewhere) and it’s been chop and change drivers every month or so, which meant re-education every time.
The drivers who turn up in cars (“DHL@Home”) are self-employed sub-contractors who earn a pittance. Mate of mine tried it for a week or two, 95p per signed for parcel – he didn’t manage to make any money at all what with all the people being out and him having to call back two or three times.
Mike.Re: Connect changed courier?
DPD for us to as from todays order. Yesterdays was despatched just after 4pm with DPD, with DHL we would recieve that delivery this morning. Going to keep an open mind for the time being and see what happens.
Don
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