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Most of the guys on here are field service but, there’s a few that are from the admin fraternity who are, after all, more important. 😉
You lot are to some degree insulated from the abusive idiots that come on the phone screaming at you because, they don’t have to face you. They think it’s okay to do that and, they think it’ll get them results sadly however, that rarely proves true as admin have a nasty habit of getting even.
Trust me, a lot of admin staff are just downright evil if you cross them.
Anyway, onto todays outstanding idiot award…
Guy on the phone, Welsh obviously as the accent was a bit thick and took slight offence because I couldn’t pronounce some Welsh word correctly mumping about his Whirlpool dishwasher that he thought the board was fried in.
After trying to save the muppet money by telling him that there was a fair old chance that it wasn’t the PCB, given it was a fill timeout error he proceeds to try to get me to diagnose the problem for him. Of course I politely explained that, remotely without a lot of time to allow him to look at things and that he’d be better off using the forums, that doing it over the phone wasn’t really practical and that there were several things that could cause the fault. Or, he gets an engineer from the search.
Then this muppet starts cussing like a trooper, not at me just in general, about how engineers would rip him off and charge loads for the parts so he’d get someone on a free callout to diagnose it the order the parts and do it himself and so on.
Complete, total, utter moron.
You really can’t help some of them.
He was prepared to take a punt on a £100+ board but, wouldn’t pay £40 for an engineer’s time to diagnose the actual problem. The irony of this was not in any way lost on me.
Any of you guys doing free callouts in Wales… good luck to you.
K.
Re: Crazy Phone Calls
Being one of those crazy admin types, we positively encourage the diagnose over the phone types.
You should stop sitting in your perfect ivory tower being judgmental on these people, wake up and smell the coffee!
We charge just a measly £40 for an engineers visit, because he won’t be trained to do sh1t. All the engineer does is drive an expensive van, full of service manuals and a new machine he is desperate to sell to some punter whom doesn’t need it so he can make his bonus for the week and won’t have to work more than 3 hours a day, 4 days a week
He won’t be trained by the brands, he won’t have many years service, out 5-6 days a week, often 10 hours a day, he won’t carry 3-4 grands worth of tested, calibrated test and service equipment, he won’t carry £8 grands worth of spares he has already paid for in the hope he can fix the punters equipment first visit to make the call profitable and to help the punter, oh no no no.
So we offer a service called over the phone diagnostics, it costs just £60 and we guarantee to do our best at guessing what’s wrong with it and of course to confirm the punters guess at that’s wrong was in fact correct.
We have no interest at going out an repairing it, we positively encourage the punter to have a crack at it himself as after all anyone that’s used a telephone to call us is educated enough to strip an appliance down and repair it!
We are likewise not interested in selling the spare parts either, we carnt deliver every single spare part for every appliance ever made since 1964, within 4 working hours so why bother.
We just take the £60 per call, employ the guys and galls we call apprencities at £3.00 an hour and sit back and enjoy this Spanish sun.
Oh yea and Ken, leave the taffy thing alone, Ades no longer there!
hwyl fawr
Jackal
Re: Crazy Phone Calls
maybe it was ade as he cant get on hear
poor guys just looking for some tech ..lol .
i get that a lot with customers wanting to buy the pcb because its not draining etc ..
it just take so long to explain how things work so i tell them to call ken …sure i had a guy with welsh accent the other day ..
Re: Crazy Phone Calls
What got me was, more than the gall to tell me that he was going to try to essentially rip off another business after getting free advice, was that he made it abundantly clear that this he considered to be acceptable.
I was just staggered by the brazen attitude.
It’s far from the first time but this one was F’n this and F’n that about how the engineer would rip him off and they were all a bunch of crooks yet… ehm, duh… you donkey, you think it’s okay to rip them off.
Complete waste of oxygen.
K.
Re: Crazy Phone Calls
How does it go?……….. ……if you can’t stand the heat…….
Perhaps a career break is called for? :clown:
Re: Crazy Phone Calls
Par for the course in February isn’t it. I frigging hate February . (also its a stupid word when you look at it, ‘February’ , hate it. )
Now, where did I leave that rope……
Re: Crazy Phone Calls
At least ‘admin’ aren’t struggling to repair a machine whilst dealing with phone calls. Plus the fact they earn a salary whether or not these calls are dealt with effectively or not. I think us sole traders have got it a lot worse.
Re: Crazy Phone Calls
I wasn’t having a go at anyone other than the idiot customer Tim, just FYI.
Doesn’t matter who you speak to, they’re lot in life is always worse. The grass is always greener as they say.
K.
Re: Crazy Phone Calls
Yep agree with Tim. Like the Dennis waterman parody on little Britain, write the theme tune play the them tune sing the theme tune 🙂
Re: Crazy Phone Calls
You should try living in Wales. The draw of cheap housing and easy commute is wearing down fast.
Its about time spare where made unavailable to all except trade clients.
Re: Crazy Phone Calls
its not just on the phone!!!
called out this morning to a white knight drier had arranged with husband to call between 9-11 get to the door wife answers and told me sorry ive got to take kids to football you will have to make another appointment and next time canyou ring 10 mins before just to make sure im in. her face was a picture when I advised it was a warrenty call as her drier was ripping clothes and if she continues to use it she cannot claim for damage and by the way I will call next week at some point if shes not in it will be next month and no she wont get another engineer as I was just going to phone the manufacture and advise them that her kids football was more important than her drier being repairRe: Crazy Phone Calls
Had almost an identical one. Get a call asking me if I could go to a student house as their washing machine wasn’t working. I was in the area so knocked on the door
A snooty student turned round and said we have to have at least 24hrs notice. So I said fine mate I’ll call back next week, got in my van and drive offRe: Crazy Phone Calls
lee8 wrote:Its about time spare where made unavailable to all except trade clients.
Oh really?
I think that may well be the single most ill conceived statement I’ve read for a while that didn’t come from a member of the public who, I fully expect to be completely clueless.
I do not expect it from professionals that are supposed to be educated. More so from one that advocates education so rigourously.
Before you fire back, take a step back, take a breath, think, pause for some reflection then think about it again.
By that logic we will close B&Q, Homebase, Plumb Centre or Wolsley completely, virtually every car part supplier in the land, including Halfords, any electrical store that sells so much as a light switch, you’ll need an engineer to change cartridge heads in your printer, you won’t be able to buy a single component for a PC…. the list just goes on and on and, on, and on…
I’m sure if you were forced to go back to Ford Vauxhall, VW or whoever and pay whatever ransom they demanded for spare parts or service you’d be completely fine with that. That is what you are, in effect, proposing, that a monopoly on all is okay.
If you choose to apply those rules to one then you must apply it to all. But it isn’t so nice when the shoe’s on the other foot perhaps.
Which makes it a completely idiotic notion at best and likely to breach numerous bits of consumer legislation. Not least of which would be the Monopolies & Merger Act, Competition Act, EU Competition Act and I’m just getting warmed up on how many rules that would break.
Before you get that the pigs will be flying in formation over Buckingham Palace with an escort of unicorns. Possibly with a display of some other mythical creature to complete the ensemble.
K.
Re: Crazy Phone Calls
You took the bait Ken, lee8 is chuckling right now like Muttley on Whacky Races. The guy is a moronic wind-up merchant, nothing more. 🙁
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