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i recently went to a job on a Dishwasher that was leaking, when i got there the customer explained that another Engineer had come out to do a job on the machine and ever since it had been leaking, after numerous phonecalls to the engineer they gave up and rang me to have a look, it was a simple fix, a hose had been left off but i got the feeling they were placing some of the blame on me, what policy do you guys adopt in situations like that ?
Re: Fixing somebody else’s mess
Troffy wrote:a hose had been left off but i got the feeling they were placing some of the blame on me,
Who was blaming you and why? You went out and fixed the problem and fitted the hose back on that someone left off so how can anyone turn it round to say you were the guilty party? 😕
Re: Fixing somebody else’s mess
They somewhat lump us all together,followed one who had alledgedly fitted a wash pump for £100 ish on a indesit/hotpoint she didn’t say until I got there.
Tipped it over and she said he only took the side off,fitted wash pump from the side 😯 don’t think so.Not only that the leads were off the drain pump.Ex manufacture’s engineer too .
She gave up trying to get him back and was moaning and going on about poor service and calls me to pick up the bits so to speak.
If they tell me over the phone that I’m following someone I always say no thanks.Re: Fixing somebody else’s mess
Just explain as best you can what you did, if you`ve done nothing wrong and they are being stroppy, walk away.
Re: Fixing somebody else’s mess
lee8 wrote:Just explain as best you can what you did, if you`ve done nothing wrong and they are being stroppy, walk away.
Before or after you’ve got your money?
Re: Fixing somebody else’s mess
Tipped it over and she said he only took the side off,fitted wash pump from the side 😯 don’t think so.
If it was a B/S/h dishwasher then you can easily change the wash pump from the side.
H
Re: Fixing somebody else’s mess
Hammertime wrote:Tipped it over and she said he only took the side off,fitted wash pump from the side 😯 don’t think so.
If it was a B/S/h dishwasher then you can easily change the wash pump from the side.
H
Run that by us again will you please?:D
“Fitted wash pump from the side” then you admitted you can easily change a BSH pump from the side so what is the point are you trying to make here? 😕
Re: Fixing somebody else’s mess
Hammertime got the quotation marks wrong but his point was correct. He was quoting spimps from further back in his first sentence (that ‘you can’t change a wash pump from the side’) and was then making the point that you can if it’s a BSH dishwasher.
Hope that clears up the confusion Martin. 😯
If anyone else has any confusion they’d like clarifying please le me know.
Re: Fixing somebody else’s mess
If a customer tell me someone has been there before me, I refuse the call, chances are they have paid someone else to look at it and I find them less likely to want to spend more money putting it right.
The other calls I always turn away are the ones that say, we have the part but my husband doesn’t have the time to fit it. :rolls: Or we have the part we looked it up the fault on the internet and got it from eBay.
Re: Fixing somebody else’s mess
Gazz man wrote .If a customer tell me someone has been there before me, I refuse the call, chances are they have paid someone else to look at it and I find them less likely to want to spend more money putting it right
To be honest I get a kick out of jobs like this.Maybe im a bit twisted but I love the challenge of sucess where someone else has failed.
You do have to make sure that they are prepared to pay you for being a super hero though.Re: Fixing somebody else’s mess
Never had a problem with it – it’s all work and the customer is going to pay as far as I’m concerned.
Chris.
Re: Fixing somebody else’s mess
Penguin45 wrote: and the customer is going to pay Chris.
emphasis on the IS then… 😉
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