Hoover se220 – not spinning (and now a slight burning smell)

[mosey]

Hi
We’ve had the machine for quite a few years now (the Hoover Special Edition 1200 or SE220) and it’s only started giving us problems this year.

The main issue is/was: that the machine did not spin on spin cycle. It seems to be filling, washing, draining, rinsing, draining just fine, but as soon as it reaches the spin cycle, the drum remains static whilst the dial turns at the correct time till the end of the wash cycle.

At the moment, Hoover’s after care service costs apx. 99 pounds for the engineer (inc VAT apparently) to vist excluding parts (as we’ve gone past the guarantee period) so we are considering the possibility of buying a new machine as well.

In the meantime, I did a 60degree wash today (usually 40) and after the cycle had completed, came to the machine as usual to ‘wring’ the clothes. However, there was a burning smell emitting from the machine (something like burnt plastic rather than burning wood) that I don’t know how to trace.

So this post really is asking for some suggestions/tips as to what we should do given the new developments.

Firstly – is the machine safe? I’ve unplugged it from mains but after reading on the news about a fire starting in a dryer yesterday, I’m a little worried.

Secondly – is it worth calling out the engineer or should we spend 200 or even 250 on a new machine?

Thanks in advance for any tips! 🙂 They will all be appreciated!

[suedehead1]

Re: Hoover se220 – not spinning (and now a slight burning sm

plug out first,
it sounds like a timer fault to me, if you have the ability to take it off look for burnt soldered joints or tracks, they can sometimes be resoldered,
i would suggest it would be worth calling out an engineer if you are unsure, do not use the machine until you have checked it they dont tend to go on fire but you would be better being safe,
ask someone ballpark price for replacing the timer, reconditioned timers are available for these machines at reasonable prices.

[outofreach]

Re: Hoover se220 – not spinning (and now a slight burning sm

Hi, quite a coincidence that in the last couple of days ours has gone down too with the same symptom but as yet no burning smell!
I shall be stripping ours down tomorrow, I have looked briefly and there is a crackling sound coming from within could this be motor bushes??
Under load I presume it may not have the power, I have found them for about £8 with postage on ebay.
Can anyone agree with me on this, I have a fair understanding of electrics and bits and bobs, probably through being too tight to buy new or get someone in, lol, watch this space.
:rolls:

[iadom]

Re: Hoover se220 – not spinning (and now a slight burning sm

mosey wrote: or should we spend 200 or even 250 on a new machine?

Not if you want a decent quality machine that will last ten to fifteen years. £200 to £250 is less than a good machine cost 25 years ago, today it will get you 18 months to 3 years of throw away junk.

Jim.

[outofreach]

Re: Hoover se220 – not spinning (and now a slight burning sm

Success, 😀 I lifted the front of the machine up and back about 8 inches, carefully and (preferably with help) looked to the rear r/h/s of m/c and there is the motor, I switched it to spin and powered up briefly – the light show from the bushes was nice and constant, sparkly even, switching power off, torch in hand I had a good look and judging from the brown deposits around the bushes they look worn, I then gave each unit a solid tap with the back of a screwdriver and then switched on, they must have been sticking as the machine is functioning correctly again and a spin test worked fine.
The bushes look easy to replace but be carefull laying the m/c back because of the drum. they are the black plastic modules at the front but have star drive type screws on, they can be bought of this site for £14.95 however i found them and will order from ebay item number 150151104015. I obviously can’t say that you have the same fault but ours was doing the exact same thing, full wash right to the end but no spin as the motor was not recieving the proper power feed required, for £8 and 35 mins work as opposed to £100 plus fitting for a motor, engineer or as you say £200+ for a machine, it has to be worth a shot, good luck. 😉

[DDSDDS]

Re: Hoover se220 – not spinning (and now a slight burning sm

replace the brushes before you continue using it as they probably was not stuck more likely at the very end of there life continued use with rubbish brushes could cause more damage:)

[mosey]

Re: Hoover se220 – not spinning (and now a slight burning sm

A massive thank you to everyone who replied! 🙂 I did find them very helpful, and feel lucky that someone (who knows what they are doing) had exactly the same machine with the same problem right about the same time! 😮 So thanks especially to outofreach for posting back so quickly!

I am quite a newbie with white goods, so if outofreach/anyone does have the time, would it be ok to clarify a few points if possible?

– lifted the front of the machine up and back about 8 inches

If I’ve understood this correctly, I actually somehow open the front of the machine rather than the back? I should then leave it standing or put it on it’s back?

I switched it to spin and powered up briefly

As you’ve probably noted, I’m even worried about a burning smell; so would it be feasible for me to troubleshoot without actually turning the machine on at this stage?

The bushes look easy to replace but be carefull laying the m/c back because of the drum. they are the black plastic modules at the front but have star drive type screws on, they can be bought of this site for £14.95

Thank you for the link to the Ebay item! The carbon brushes looked very different to how I imagined them to be (I had just googled ‘carbon brushes’ and had a look at the image search results) If/when I do change the carbon brushes (I’m assuming there are about 2 or 4?) do I have to align them in a specific way?

Thanks again all for your help! If I can do this, I shall try and post pictures or something (if allowed) 😀

p/s: It seems if I return to washing at 30/40 degrees, there isn’t a burning smell. Hmm! :rolls:

[suedehead1]

Re: Hoover se220 – not spinning (and now a slight burning sm

if you are changing the brushes plug out first take the back off then take the motor off,
if there is a burning smell there is burning wether it is ok at30-40 degrees.
if it was the motor there would be a burning smell all the time.
check the timer.
if the motor is turning the brushes are ok.

[Penguin45]

Re: Hoover se220 – not spinning (and now a slight burning sm

Not quite sure what SH1 is telling you here…………

The problem may well be the motor brushes worn out – they are a consumable item. The motor may well run without load if the brushes are down to their minimum. The easiest way to check is to remove the motor – two screws accessible through the rear panel of the machine. The brushes are in the black cartridges attached to the motor. If they are down to a few millimetres, they are finished. This is worth a read:
http://www.ukwhitegoods.co.uk/modules.p … ge&pid=156

For the record, the front does not come off this appliance. By tipping it back at an angle, you can see the motor – but access is not good. There are two types of motor fitted to this machine, so the eBay link is not neccessarily correct. You would be far better served having a look here:
http://shop.ukwhitegoods.co.uk/index.ph … 24_598_658

This will ensure that you get the right ones from a reputable, accountable source.

Power off, of course.

Penguin45.

[mosey]

Sorry about the late response! Thanks to everyone for your help. In the end, after poking around the machine abit, we decided to call in the Hoover/Candy engineer

He said that the reason it wasn’t spinning was because the motor had gone, as it didn’t have enough power to start the spin cycle although it was still ok for the washing cycle. He recommended that we get a new machine, but people have mentioned (on this forum) that machines costing upto around £300 won’t last for more than 3 years, we decided to opt for the repair.

We may regret the decision later (not sure when) but the total cost of repair came to £250, including the £95 callout charge, so parts were around 150 (including VAT)

To give a breakdown of what was replaced for th3 £250:
He said that as the motor (apx £100) had gone (he wasn’t really specific, but said something about the armature) it would affect the control board as it was all interconnected, so the resistor (I’m sure that’s what he said) would have burnt out, so he replaced it (around £40 I believe) I’m looked at the control board then and it seemed to look ok (I’m no electronics expert), but he said he could tell by the way the machine was running, so… Anyway, apparently it has updated software to prevent the machine from spinning if the load is unbalanced, so that will help for the future?

He also replaced something called the ‘mains filter’ (around £10?) near the top of the machine. To be fair, some part of this little device had some black on it, which may have been the burn smell? Again,reason being that all interconnected/affected.

I’ve taken some photos of the board and the motor which I’m happy to post for reference. Even looking at them now, I don’t know if it really was the motor that had gone, or the carbon brushes that needed replacing, but the new parts come with a 12 month warranty.

[DDSDDS]

Re: Hoover se220 – not spinning (and now a slight burning sm

hmmmm

[mosey]

Re: Hoover se220 – not spinning (and now a slight burning sm

Not sure if these pictures are clear enough (I do have more of the motor) but perhaps they will be useful?

Thanks 🙂

[iadom]

Re: Hoover se220 – not spinning (and now a slight burning sm

DDSDDS wrote:hmmmm

After seeing those pictures,

HMMMMMMMMM :rolls:

[mosey]

Re: Hoover se220 – not spinning (and now a slight burning sm

Definitely a little bit worried by the Hmmm…. 😯 Does the control board/motor look ok? Is there a better picture that can be taken for further analysis?

[iadom]

Re: Hoover se220 – not spinning (and now a slight burning sm

Well lets just say that if the mains filter was split or leaking, that would be my guess as to the source of the burning smell. 😉

Jim.

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