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I’m getting loads of faults with stats cutting out with no obvious reason why. It happens with many washer dryers or tumble dryers but the worst culprits by far are the Hotpoint / creda tumble dryers. Particularly the Condenser dryers. I’ve replaced dozens of stats.
Is anyone aware of a reason? Or are they just (as I suspect) crap? I’m expecting a modification any time soon, either to change it to a resettable stat or raising the cut out temperature.
Re: Hotpoint / Creda tumble dryers not heating
Hi Andy,
Apart from the usual failures to clean the filters, baffle and door channel is ‘cos the custards keep opening the door halfway through the cycle “to see how thet’re doing”.Chris.
Re: Hotpoint / Creda tumble dryers not heating
Yes, the filter might be clean when you visit but that may be the only time they ever bother to clean it. People don’t seem to realise that clean filters mean the washing dries quicker and it therefore costs less in electricity (as well as improved reliability).
Re: Hotpoint / Creda tumble dryers not heating
Customers are getting the blame yes, currently it’s the consensus of opinion here too but I’m not so sure. I went to one woman last week and it was the 4th set she’d had in. She was well pissed off and was demanding an exchange. She was adamant she was using it properly. She was well aware of the “possibility†that it was caused by heat raising after the fan is cut out if the customer turns the machine off before its done the 10 min cooling down period.
I’ve had at least a dozen, where it’s the 2nd or 3rd set gone and I find it hard to believe that the customers are still causing the problem themselves and having the inconvenience of another breakdown.
Anyway, to me it’s still a design fault if they make a machine that breaks down and needs a call out and parts if the customer simply opens the door. If this is true, where’s the warning on the machine saying do not open the door when running, or do not even turn it off when running? Where’s the device that prevents this happening? For example, the Hotpoint washer dryer has no way of turning the dryer timer to the 10 min cooling down period, once set it has to complete the cycle. However, you can cancel the program with the cancel button. So, if doing so will allow the temperature to rise above the cut out level, why is the customer not only allowed to do it, but not warned about doing it?
With the Hotpoint washer dryer, again I’ve had loads with the one-shot cut out gone yet no evidence of a cause. Are they set too low because they’ve relied on just the one device? Daren’t they rely on a reset-able one because if it is operated too many times it may fail and it’s the only cut out?
Re: Hotpoint / Creda tumble dryers not heating
I’m with you on this one, Andy. The 1701583’s on the Creda/Hotpoint condenser dryers seem to be the worst. Sometimes I can be back within a week to replace them and then they may be ok for some time. And of course it’s muggins here that has to pick up the tab for the re-visit. I have no confidence in them whatsoever, just hope that they last long enough that I don’t have to replace them under guarantee.
Dave
Due to the nature of failure on this part and the frequency at which they fail with no resolution of the problem from the manufacturer we have to sadly decline the offer of any warranty on the spare. We are forced into a situation where they are regarded as a consumable spare with customer misuse being the primary reason given for premature failure.
You could use the above the absolve you so long as you can get it in writing, from anywhere, that they are prone to premature failure. I would also encourage the customer to writee directly to the manufacturer in question with their grievance and ask that they resolve the issue.
But remember, if you use a non-gen set you haven’t a leg to stand on. 😕
K.
Re: Hotpoint / Creda tumble dryers not heating
The only debate worth having on this is whether the differential between the operating stat’s temperature and the safety’s trigger temperature could be greater.
All the info is in the user manual, which of course the customer has read and understood 😆 .
My customers are expressly told all the reasons why they fail – blockages, interuptions, overloading, crushed vent hoses and the rest and that we will NOT guarantee their incompetence.
Besides, it’s a lovely little earner.
RTFM, dear customer, RTFM.
Chris.
Re: Hotpoint / Creda tumble dryers not heating
hi all,
i have the same trouble, if i go back to one usually with a week or two, i will express they have to use half heat setting only as i only replace them once and tell them its a design fault, i think its human nature to check to see if the clothes are dry, i think 9 out of 10 people dont know this can cause overheat
si
Re: Hotpoint / Creda tumble dryers not heating
As drying temperature reaches approx 130 degreees and cycles around this it really points to the Drying temp being to high.
The old dryers that used “otters” suffered more failures of the 135 stat than those using 120 stats, and before european legislation brought “one shot” safety devices, stat changes were not repetative.
So for me the one shot suffers from premature failure due to poor extreme conditions, heat, Amp terminal resistance, too long under load to attain cycle heat and maintain it
If you drop the cycle stat to the next one down the problem goes away.
KevinRe: Hotpoint / Creda tumble dryers not heating
AMS wrote:And of course it’s muggins here that has to pick up the tab for the re-visit.
If any of you are concerned over the premature failure rate of the 1701583’s why not instead replace the ‘Green Spot One Shot’ with a Qualtex (Part No: TOC26) that cuts off at 130 degs and resets at 115 degs.
Then if your customer insists on opening the door and not using the end of cycle cool down, you at least won’t have to pick up the tab for their stupidity 😀
Martin
Re: Hotpoint / Creda tumble dryers not heating
Martin wrote:
If any of you are concerned over the premature failure rate of the 1701583’s why not instead replace the ‘Green Spot One Shot’ with a Qualtex (Part No: TOC26) that cuts off at 130 degs and resets at 115 degs.
MartinI’ve heard of this solution, someone also suggested replacing the one-shot stat with another resetable one from the same pack ie. using 2 packs and fitting only the two resetables.
To be honest I’m a bit worried about this solution (especially the latter) Your solution sounds better as the stat is designed for 130 degrees (whereas the second stat from the proper stat kit has a lower cut out temperature I believe). But I’m still a little concerned about any possible repercussions…
What I mean is, did Creda fit a one shot device for a real safety reason? Is it even a legal requirement? If a resetable one is fitted, then a fault that occurs causing it to trip will remain unfixed. The stat will then cut out and reset continuously and could eventually fail.
If a fire was caused, and we have not fitted the manufacturer’s part – that’s a dodgy situation isn’t it?
Re: Hotpoint / Creda tumble dryers not heating
You have to remember that the overall temp is governed by the exhaust stat and therefore the clothes will not overheat and much less demand is put through the cycle and one shot stats, it works for us and obviously Martin too, you could always ask Hotpoint.
KevinRe: Hotpoint / Creda tumble dryers not heating
if i come across a hpt or creda condenser dryer that the one shot has tripped within the first couple of uses, i replace the front stat(exhaust) which normally sorts the problem. Ive also found some of the later ones with dicky timers, when they come out of reverse the motor stops dead with heater on.
Re: Hotpoint / Creda tumble dryers not heating
If the overall temperature is governed by the exaust stat then surely the exaust stat must operate under temperatures lower than that of the one shot stat? If the one shot device is set at 130 degrees then doesn’t that mean that the exaust stat must be controling temperatures below 130 degrees? Otherwise the one shot device is going to blow under normal (exaust stat controlled) temperatures.
I thought the one shot stat in question was there to cut out if temperatures get dangerously high – or at least start approaching dangerous temperatures?
Re: Hotpoint / Creda tumble dryers not heating
Just out of interest for you, and I know pattern spares got a mention above but the Qualtex stat kits are no longer one shot devices, both stats are auto reset so we NEVER get a recall and we sell them via the shop here and over the counter and I’ve not had one back yet in 6 months 😉
Dave.
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