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Re: I.S.D.AL. & L.G.
Well after a phone call the facts given were…
LG admit that their service on washers has been poor and do not blame the agents for the current attitude.
LG state that ISDAL refused to update their systems and get information back quickly. Also no stocks held.
Expected volume of calls is 10,000 nationally.
LG are prepared to pay more for a better service.
Of course this is all “back-channel” stuff so has to be treated as such.
K.
Re: I.S.D.AL. & L.G.
kwatt wrote:Well after a phone call the facts given were…
LG admit that their service on washers has been poor and do not blame the agents for the current attitude.
LG state that ISDAL refused to update their systems and get information back quickly. Also no stocks held.
LG are prepared to pay more for a better service.
K.
Interesting!!
Good of LG to recognise the fact agents were unhappy. Bit late though.
“ISDAL Refused to update their systems”.
Thing there is they are only as good as their worst service agent/engineer. If they (ISDA) are not fully informed, then they are not in the position to pass back any information.
“LG are prepared to pay more for better service.”
They paid me more whan I was a direct agent, however they gave me worse service. Hence I took the option of taking less money from ISDA for better support.
Service Force waved them goodbye even though they provided all the training & technical support.
Sorry LG, you had it all wrong, perhaps another time.
Well, I am reliably informed that CDSL will be footing the bill as well as holding the top 100 lines in stock for next day dispatch so that should aleviate some issues at least with the direct agents. It does not however add any comfort to those that have lost the LG work and feel that they need it.
I certainly understand where you and others are coming from though Alex and I reckon it would hae left a bitter taste with me as well had I been a party to it, luckily I was not.
K.
Re: I.S.D.AL. & L.G.
One other small point I must reinforce.
I am/was a direct agent & yet to this date have had no letter or notification from LG that they are moving the service to CDSL. This makes me wonder if either I’m still an agent, or they have taken a leaf out of Brandt’s book, and terminated ALL agents without notice.
To be fair to them, thay had at last got their act together & I’ve had some charming correspondence with Hazel of late. But I’m suspicious nevertheless.
Alex
Re: I.S.D.AL. & L.G.
Alex wrote:I am/was a direct agent & yet to this date have had no letter or notification from LG that they are moving the service to CDSL.
Me too Alex, and I’ve not recieved anything either.
My guess is they will accept invoices from either ourselves directly or CDSL, they seemed quite happy to do this when passing work to ISDAL.
I can’t see LGE giving CDSL exclusivity, when I was asked by them last year to work directly, they seemed to want to go down the route of direct agents rather than WP’s. Evidently with the bad press of late, either no-one wants to work for them directly or CDSL have offered them something they quite like 😉
Dave.
Re: I.S.D.AL. & L.G.
THE SOMETHING THEY LIKE IS THE ABILITY OF THE CDSL SYSTEM TO REPORT
The speed of reporting the status of a job on the cdsl system is why isdal have lost the work in my opinion, all work providers want instant reporting and unless we all look closely at our own businesses we will be left behind, with no contract work.ted
Re: I.S.D.AL. & L.G.
ted wrote:THE SOMETHING THEY LIKE IS THE ABILITY OF THE CDSL SYSTEM TO REPORT
Yes, I think you’re probably right there, but there’s no need to shout 😆
Ted wrote:all work providers want instant reporting and unless we all look closely at our own businesses we will be left behind, with no contract work.
Yep, agreed, instant reporting is the way forward.
Dave.
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