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Hi All
As I have been having a look through the pages there doesnt seem to be one for ISDAL.
Is it me or has ISDAL got very business like and has lost the ” engineer family ” feeling ?
It was up till approx 12 months ago that they would back the engineer up while heartedly,Things are affoot with ISDAL i suspect.
My feelings concerning richard is that he joined ISDAL to tide over till retirement,easy life ect,But i think he’s not having an easy time and not giving the support that is required by the engineers.
I have personally requested from both richard and julian for months to organise training on GE and Gorenje as I have 2 new engineers who have never worked on a GE.Still no answer.
Yes they are getting more work and to be honest at a fairly decent rate for contract work but if its not backed by training whats the use.
More will follow but its a sunday morning and my toasts ready.
Bryan
Re: ISDAL
Keep this in here. CDSL have been talking to Gorenje at Wimbledon.
You are right about Richard, we go back years as Zanussi agents and have played the odd game of golf. He is a miserable old bugger at the best of times, and yes he is biding his time. He keeps telling me he wants out, but it is paying the bills. He has no time for Neiland Scrooby of Gorenje, and it shows, yet he has to deal closely with him. They don’t like Richard in Slovenia either, I picked that up when I went out there in 2005.
Richard has improved things from our point of view, he has demonstrated that the agents need to be treated with respect, otherwise they may take the piss, and I think they have listened. Better since Brain Blinkinsop or whatever he was called went, and Wendy is the person that holds it all together.
Need to watch the account though, especially if dealing with Leibherr. We e-mail and request part number/price on a compressor, and 2 weeks later the compressor arrives. 10 Months after we sent the thing back, we get an invoice. We order a fridge door, they sent 3 to us damaged and a fourth to the customer, all were damaged, and we have requested credit notes. They have invoiced all four, took a year and to date the only credit we have had is for the last one.
I now refuse to do all Leibherr calls. The result of that is I can see that I can manage without them and as soon as I get half an excuse I shall terminate ISDAL. With the passing of Gorenje all we aill get is refrigeration.
BTW, tell we have new blood, this room has come back to life, welcome to the real world Brian.
Alex
Re: ISDAL
The CDSL/Gorenje thing is out there, it’s known about and apparently DAD have been asking questions on it as well. Obvioulsy there are serious doubts over the seller-service deal (that Neilan stole from us) if CDSL take it on, which bollocks up a lot of DAD’s Gorenje sales. In fact it could seriously undermine the whole operation.
On the back of which I am informed by Ian Dales as well as others that Gorenje have done some deal with Comet. This has seriously upset DAD with the words “court”, “contract” and “breach” being banded about as DAD have exclusivity on the freestanding stuff. As I have said though, if they get built ins into Comet do you really think that if its a success that freestanding won’t follow? Somehow I think not, so much for supporting the indies, all they’ve done is exactly what Candy and Zanussi did in the past, simply used the indies as the stepping stone to get them there.
It’s the old story, nothing in this game stays sacred for very long.
However I do know that Gorenje have been directly asked the question in respect of what the deal is with CDSL and they have, as yet, refused to provide any answers.
As for Neilan, well I’d have to agree with Richard on that one. 😉
K.
Re: ISDAL
kwatt wrote: Gorenje have done some deal with Comet. This has seriously upset DAD with the words “court”, “contract” and “breach” being banded about as DAD have exclusivity on the freestanding stuff. As I have said though, if they get built ins into Comet do you really think that if its a success that freestanding won’t follow? However I do know that Gorenje have been directly asked the question in respect of what the deal is with CDSL and they have, as yet, refused to provide any answers.
K.From the Horses mouth, by all means p.m. Ian Dales, but as he isn’t in this room, for now maybe not prudent to let on where and how you got this.
Built-in, D.A.D. don’t want to know, and have never dealt with Gorenje built-in.
Comet, Gorenje have alsways supplied direct to Comet a few refrigeration products, was 2 only, now going up to 4. Comet do their own service.
C.I.H. Dealers, now moving into sales of Gorenje, and there was talk regards H.I. Group carrying out the logistics. D.A.D. begged to differ on that one, (Polite way of saying someone at DAD told them they were not effing having it); and after consultation it was a greed that D.A.D. will remain the sole distributors.
So there we have it, and D.A.D. has just renewed the agreement/contract with Gorenje.
Alex
Re: ISDAL
Just a bit of really shitty news..
ISDAL make 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} profit on all Gorenje parts and that includes warranty fitted parts..and thats come from inside Isdal.
another company not bothering too much for the engineers that hold van stock at there our expence.
Bryan
Re: ISDAL
As I have a meeting tomorrow morning with ISDAL I am going to quietly(IN my subtle way) mention about allowing the engineers to make some little profit from the 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} they make from in warranty spares which may allow the 1st time rate to increase and thus increase there standing with Gorenje…Some hope though.
Bryan
Re: ISDAL
Well K
I was subtle( Ish ).
Dave said that he understood concerning that but he claimed that he did not know the ins or outs of the profit on parts.
It also seems that he woud be more than happy to take over the slot in ISDAL given the chance.
Bryan
Re: ISDAL
r600a wrote:It also seems that he woud be more than happy to take over the slot in ISDAL given the chance.
BryanWhich slot, or rather whose slot. I assume Richard still wants to retire, and Dave Highton is well placed to take it on. Talk about landing on one’s feet.
Alex
Re: ISDAL
More “ish” than subtle I expect. 😉
I take it you mean Dave Highton? That being the case he’s not been there long enough to get to grips I expect. I’ll have a pop when I see him, gently.
When you say take over the slot what do you mean?
Agreed Alex, Dave H is a natural successor in many ways and it would make a lot of sense if that were the case.
K.
Re: ISDAL
kwatt wrote: I take it you mean Dave Highton? That being the case he’s not been there long enough to get to grips I expect. When you say take over the slot what do you mean?
Agreed Alex, Dave H is a natural successor in many ways and it would make a lot of sense if that were the case. K.Richard Dalley walked straight in, after interviews of course. Whereas Dave has been there a couple of Months. I fancy he is rather high profile to come in as an additional management tier. If you think on it, why do they need yet another expense in the management chain when they seem to have a habit of losing work of late. Not exactly a growing company these days, and they are losing agents, which must be hard for them.
I wonder if a natural successor would have been Julian, but I don’t know the guy’s capabilities. Dave on the other hand has a lot of contacts outside of ISDAL, and perhaps he can rally round the agents, as well as recruit new or defectors. Also Dave is happy to jump into his car, and get out there and see people.
A new head at the top may be good for them, I for one haven’t been happy for a long time, and that is with the operation as a whole, not on personality.
Alex
Re: ISDAL
I only do a little GE work for them as that was all that paid a decent rate but TBH for the low volume that’s more trouble than it’s worth.
I told Richard that I would not touch a Candy appliance whilst it was only gas or the crap they didn’t want to do/had problems with and the rate didn’t reflect the hassle.
The rest was, frankly, underpriced with no cream on it at all. Little to no charge work, crap insurance rates and generally low volume, low price, poor quality stuff that is again just hassle. If nothing there has changed I can see no reason to reconsider my position in respect to ISDAL.
K.
Re: ISDAL
Alex wrote:
Dave is happy to jump into his car, and get out there and see people.
A new head at the top may be good for them, I for one haven’t been happy for a long time, and that is with the operation as a whole, not on personality. AlexHad Dave in my office on Thursday afternoon. To me that is what these work providers should do, get out there & see the troops.
We had a good old gossip, remembered some names and above all he introduced me to the Call logging webpage, which is very good.
I get the feeling he may well be moving up the Ladder in ISDA, he would not be drawn into much on this but even he felt it looks like he may be taking someones role in a couple of years.
So maybe I won’t be binning them too soon.
Alex
Re: ISDAL
kwatt wrote:So, are you going to do the Candy work then? 😉
K.Now Now, I’m not quite a prostitute.
I’m hoping if I keep my head down, it will go away. The advantage of the new web-logging set-up is you can add notes and cancel calls. Surprising how “Busy” I shall be at given times.
Candy work indeed!!!!!
Alex
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