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Re: ISE 10 leak from soap drawer
Well then, I can’t explain it as there’s hundreds of them out there now, all the same and no issue.
K.
Re: ISE 10 leak from soap drawer
Heres a long shot, is the powder getting damp in the box? It would then go lumpy and not wash down well
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http://www.kitchenkitsw.comRe: ISE 10 leak from soap drawer
TBH Nigel after all the other stuff is looked at and, we know that’s right, then you’re into long shot territory.
Liquid I can get if they’re using some crap or the concentrates as it’s too gloopy for want of a better word, for many liquid dispensers. If it’s not that then hell only knows.
The leak thing I dunno, I can’t explain it as there’s nothing there that can explain it.
Have these people got different water form all the rest of us as, that’s the only thing left since all other possibilities or logical explanations have apparently been ruled out.
Ultimately though, what do you do about it?
You have two choices, find out what the problem is and resolve it or, you lift the machine. Changing it is a non-starter as ISE only stands to lose more money if, as it should be, a new one does exactly the same thing and, given we have no explanation for these problems then that’s not an option as it would most likely prove both expensive and a complete waste of time.
Put it this way, with both these it’s probably already true that we’ve lost money on them, why would we voluntarily lose more?
And, still, the problem isn’t resolved.
K.
Re: ISE 10 leak from soap drawer
surely the manufacturer must have some input on this? As ISE is a customer there must be some come back on them.
The other dispenser issue I have had to point out to customers is that there is a liquid specific section for, obviously, liquid detergents which is rarely used (the hole marked “II”). Make sure no errant powder is getting in there and clogging the syphon and also make sure the customer is using the correct hole for fab softener which is the one with the flower symbol on the far right. It may seem obvious to us but a lot of customers are only used to the one place for liquids.
Re: ISE 10 leak from soap drawer
eastlmark wrote:surely the manufacturer must have some input on this? As ISE is a customer there must be some come back on them.
I’m not saying that there isn’t.
What I am saying is that, as things stand in both cases, we’ve no president really and no explanation. We have to rely on the troops on the ground to provide that explanation as we are remote and can only look at the facts that we have in front of us.
The fact is that this dispenser and drawer design has been in use since 2011 with a good few hundred machines in use across the country.
Problems with it are minimal.
We get the odd one jammed but we think that’s people not putting the insert in correctly.
We get the odd catch broken.
Pretty much, even under heavy load in commercial use, that’s it other than these very odd cases where you get a leak. Usually some advice or reducing the water pressure sorts that.
So, out of them all I’m left with two, both with different issues that nobody else has.
I therefore have no alternative but to assume that it’s something to do with the customer, use or installation as there is no evidence whatsoever to say that it can be anything other than that as, all the other machines are the same and don’t have these issues. Unless that is of course that someone on the ground can suss what the issue is.
K.
Re: ISE 10 leak from soap drawer
kwatt wrote: we’ve no president
Neither has Venezuela, 😛
Sorry, couldn’t help myself. :clown:
Re: ISE 10 leak from soap drawer
Hi Ken
I have as said before tried the dispenser with JUST water so the design of the syphon part seems to have changed. The syphon normally sits below the top level of the drawer but on this new one its slightly higher than the back of the drawer which means it will go over the back edge and take more effort to start the syphon effect. I have tried it over a sink and have to jog the dispenser to get it to start.
Bryan
Re: ISE 10 leak from soap drawer
There’s been no changes at all that I know of an, looking at the bits, not a thing I can see altered from when we started with that dispenser design.
We’ll ask factory but I expect an “Huh?” response.
So far as I know that dispenser design has been in use on integrated since about 2005 and freestanding from around 2009 in other regions. So it’s pretty well proven before we got it.
That said, it will be changing later in the year probably to a new slide out design with a child lock on it.
K.
Re: ISE 10 leak from soap drawer
Hi Byran, I’ve just tried the same with a drawer I changed a few months back. I found that the liquid detergent side did not start siphoning straight away and the water leaked out into the comfort section (which did syphon), and also around the edge of the drawer under the plastic cover. This could also be causing the leak at the drawer front.
Thanks Bryan.Alan
Re: ISE 10 leak from soap drawer
I’ve just tried the same with a drawer I changed a few months back. I found that the liquid detergent side did not start siphoning straight away and the water leaked out into the comfort section (which did syphon), and also around the edge of the drawer under the plastic cover. This could also be causing the leak at the drawer front.
Thank god i’m not the only one..thought I was going mad,Have you solved the problem ? alan ?
Bryan
Re: ISE 10 leak from soap drawer
If you try it out the dispenser with different flow rates you’ll get different results. And, the angle matters as well. I did that earlier today. 😉
K.
Re: ISE 10 leak from soap drawer
If you try it out the dispenser with different flow rates you’ll get different results. And, the angle matters as well. I did that earlier today
Hi ken.
as the drawer cannot be removed whilst the machine is assembled on the new model how is it possible to measure the flow rate ?. And what is the flow rate required as on a normal drawer it is possible to remove the drawer and watch the water flow from each jet.
I still say it is something to do with the syphon design that has been changed from the previous model which has the same shape drawer but a pull out one.
The drawer stand up pipe syphon is lower on the previous model and is below the drawer lip by about 2-3mm which would allow the syphon to start before the water overflows the lip of the dispenser drawer.
the stand up syphon pipe in the new drawer stands proud above the drawer lip by about 3mm which means the water has to fully fill with probably faster water pressure to get the syphon to activate as the section over fills before the syphon activates and can continue.
Bryan
Re: ISE 10 leak from soap drawer
I tried it out side with different rates of flow from a simple tap.
If it was something with the design then surely, given there are literally hundreds out there that are all identical, we would have multiple reports of issues with it? Fact is, we don’t.
So no, you cannot be correct in the assumption that there is a design issue. Or, I cannot see how it could possibly be a reasonable assumption to make.
Even in your patch alone Bryan, there’s scores of the things!
K.
Re: ISE 10 leak from soap drawer
Hi Bryan, no I have not solved the problem as yet.
When I changed the drawer originally the leak was down the inside of the front panel and was clean water. The leak this time leaves a soapy residue down front of machine.
It is a puzzle.Alan
Re: ISE 10 leak from soap drawer
Indeed, a puzzler. On both counts.
What is needed is to work out why it is happening and why it is only two machines that, whilst problems in a similar area, are different. And, TBH, I’d love to get to the cause for my own curiosity’s sake let alone averting any future issues.
K.
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