ISE dishwasher

[eastlmark]

Re: ISE dishwasher

BigBadDad wrote:

Also, could I ask how the warranty works ? I hope I won’t need it, of course, but would I just use the “Find An Engineer” link in the “Contact Us” section of your site ?

Thanks
BBD

You can locate your nearest agent using the find a dealer search on the ISE web site. Or, just call ISE and they will contact the local dealer/repair agent to sort out your service call.
Thanks for making the effort to come over, John. Cannot help you with reviews but I have sold several Asko diswashers locally in the past 15 years and have never had a wash or dry performance complaint and a certain well known, local celebrety chef has 2 in his house (Branded differently but Asko made appliances underneath) if that means anything at all!

[BigBadDad]

Re: ISE dishwasher

If it’s the cheeky chappie I think it must be, it’s no surprise that he needs two dishwashers ! I’ve done some of his 30 minute recipes, and whilst the results are good they take me twice that time, and that’s before I clear up the kitchen which seems to be full of dishes by then 🙂

And thanks for the warranty info.

BBD

[keepitsimple]

Re: ISE dishwasher

BigBadDad wrote: We’ve both completely bought into the build-to-last philosophy, but if it means unloading wet dishes every day that would be miserable, and it seems that many dishwashers produce exactly that.
BBD

I have a Siemens not an ISE, but using good rinse aid, drying work fine. Ceramic, glass and metal stuff comes out hot and dry. The only wet bits might be crevices which haven’t drained properly.

Most plastic stuff, by its nature, will never dry properly though.

[tarbat]

Re: ISE dishwasher

kwatt wrote
“I don’t know of anyone that would have one in stock as most of the guys just order a machine as required. :?”

I don’t have a problem with that fact, and I am happy to support a local dealer, but I do have a problem that more than two weeks after ordering, the courier company has still not delivered the dishwasher ordered (and paid for). Delivery was promised for yesterday, but no show and no call yesterday or today from the courier who had both landline and mobile contact numbers . ISE Customer Service promised to phone back, but didn’t. Courier company can’t trace driver of truck. Dealer is great, but Customer “Service” at ISE seems lacking in the extreme. We’re now after 11am on the second day and no further on in discovering what’s happened. A bit of a shambles, really.

[kwatt]

Re: ISE dishwasher

Sadly, it’s a problem with the delivery companies involved which is a bit complex because of were you are in Ross-shire which is essentially considered to be a remote area by all delivery companies.

Very sorry but I have spoken to the office (I’m not there today) and as far as ISE are aware Sprint have spoken to you but, ISE are waiting on more information to give you the information required. Thus far nobody actually knows what happened and how or why it went wrong.

I am sure that as soon as the information is available someone will let you know.

K.

[tarbat]

Re: ISE dishwasher

kwatt wrote:Sadly, it’s a problem with the delivery companies involved which is a bit complex because of were you are in Ross-shire which is essentially considered to be a remote area by all delivery companies.

Very sorry but I have spoken to the office (I’m not there today) and as far as ISE are aware Sprint have spoken to you but, ISE are waiting on more information to give you the information required. Thus far nobody actually knows what happened and how or why it went wrong.

I am sure that as soon as the information is available someone will let you know.

K.
Some, but not all delivery companies consider the majority of Scotland a “remote area”. On the other hand, Inverness is the fastest-growing city in Europe and as far as delivery companies are concerned, we have couriers delivering here at our premises with fully-tracked deliveries five days a week. One even does two runs in the day. So far, two promises of phone calls to me from ISE have not been fulfilled. It’s courtesy to phone within the time-frame specified even if only to say that there’s no further information. The stories from the 2md delivery company (who seem to be the same company as Sprint) have been that (i) they can’t find the delivery driver and (ii)they can get no response from their sub-contractors. The bottom line is that a delivery promise has been broken and 24 hours later no-one can tell me where the appliance is and when it is to be delivered. I can recall, over the years, buying at least two larder fridges, four fridge freezers, two large chest freezers,four washing machines and three other dishwashers. All were delivered without hassle, one of the fridge-freezers to a destination which really was remote.
Things go wrong in everybody’s work — but it seems to me that the problem here, on the basis of the available evidence, is massive failure in the delivery chain. It shouldn’t be the end-purchaser who has to push to find out just where the appliance in question is and when it is going to be delivered.

[tarbat]

Re: ISE dishwasher

kwatt wrote:as far as ISE are aware Sprint have spoken to you but, ISE are waiting on more information to give you the information required. Thus far nobody actually knows what happened and how or why it went wrong.

So another working day has gone by and no-one at Sprint/2md can make any contact with their sub-contractors. I am now told by Sprint/2md that (i) Sprint deliver machines to Scotland only on a Wednesday and (ii)that they will use two further sub-contractors in the delivery of this machine, so it appears to me that the promise of a Wednesday delivery was unlikely to be fulfilled anyway. And ISE are declining to take any further steps in the matter on the ground that it’s my problem, not ISE’s problem. Not really the degree of customer service I’d anticipated. ISE were in the running for supplying a new washing machine for our small seasonal caravan site, but I really can’t face such hassle. In the end of the day, its ISE who choose their couriers and pay them, so I do think that ISE should sort out the courier problem.

[kwatt]

Re: ISE dishwasher

Its not so simple Im afraid.

There are but a scant few companies that will even transport appliances in the UK anywhere. That whittles down to the choice of maybe two or three that can cover Scotland, maybe one or two that can install, which doesn’t offer a lot of choice.

The reality is that, if you live in “the box” as they call it, an imaginary box from Newcastle to Liverpool, to Bristol across to Kent and back up, you’re okay. Live outside of that and getting delivery and installation is a complete and utter nightmare.

So, all of Wales, all the West Country, all of Northern England, Norfolk etc, Scotland in entirety bar maybe the central belt is a nightmare for delivery.

Add to that the recent weather which many are still dealing with the after effects of and so on and I’m not really surprised that things have broken because it’s a fragile system.

So whilst you may think that ISE should do something about it, the fact is, they cannot.

K.

[Coigach]

Re: ISE dishwasher

Well, the missing dishwasher has eventually appeared. On the third date promised. On a one-man delivery.
It baffles me that a relatively-expensive item wasn’t on a tracked delivery.
Through all this, I have nothing but praise for the local dealer. But quite frankly, ISE need to do better with deliveries.
Within the past six months Currys have delivered a fridge freezer without any hassle, on the specified date, to a truly remote address. Two-man (free)delivery and free uplift of old appliance. Brilliant. Comet used to manage deliveries without problem. John Lewis can do it. We’re quite used to getting palletised equipment delivered without problem.
Nice dishwasher. Very nice, helpful dealer. It’s a shame about the needless hassle.

[frustin]

Re: ISE dishwasher

did you buy one? what’s it like?

[Coigach]

Re: ISE dishwasher

Yes, I bought one. Local dealer is great, dishwasher is fine — but delivery service was diabolical. Delivery dates were repeatedly broken, no-one at ISE would admit to knowing where the machine was, or seemed interested in tracking it down. Strange when a machine is being sold on the basis of serviceability and quality of service. It did eventually arrive with only one man on the delivery truck, but the whole delivery problem incident contrasts sharply with Currys who have managed twice in the past year to deliver cheap appliances to our holiday cottage at a genuinely remote address promptly, in the specified 4-hour time slot and to do it cheerfully.

[frustin]

Re: ISE dishwasher

Hi Coigach,

I know I asked before and you answered above. I definately think my dishwasher is beyond repair now. Can you tell me:

1. any issues with it?
2. apart from the delivery issues which has clearly left a bad taste, would you buy again?
3. did you compare with meile or other brands when you were looking?
4. what do you like about it?
5. what do you NOT like about it?

Thanks again for your time.
Justin

[admin]

Re: ISE dishwasher

Hi justin

Why would you think that its beyond repair ?

Bryan

[frustin]

Re: ISE dishwasher

well, it’s old. i’m assumed it was the circuit/controller board, dying. but someone else said it was mains filter (whatever that is). It wont move on from rinse cycle to drying. Several times in the last couple of months i’ve heard a pop and then the power trips in the house, which I am assuming is capacitors.

Check this thread http://www.ukwhitegoods.co.uk/forumsphpbb3/dishwasher-forum/bosch-sgs56e02gb-heat-and-wont-finish-cycle-t18260-15.html about my diskwasher woes.

[Coigach]

Re: ISE dishwasher

frustin wrote:Hi Coigach,

I know I asked before and you answered above. I definately think my dishwasher is beyond repair now. Can you tell me:

1. any issues with it?
I’ve had no issues with it

2. apart from the delivery issues which has clearly left a bad taste, would you buy again?

Delivery issues were ridiculous and attitude of the woman in the office simply beyond belief. It’s not available to buy again anyway, so that’s not now a relevant question. I’ve had an Asko dishwasher before and it was quite good. I’ve had two Miele washing machines, but their prices for spare parts and their general servicability leave me doubtful as to whether they’re a best buy.

3. did you compare with meile or other brands when you were looking?

Yes. See answer above.

4. what do you like about it?

Ironically, the promise of a ten-year protected guarantee which now appears useless and the indication that it used standard parts — which may or may not be of some relevance in the future.

5. what do you NOT like about it?

That woman who was so unhelpful.
The dishwasher itself is rather nice and does what it should do. If I need assistance I will contact the dealer and pay him the going rate for servicing. The whole episode is sad and has been rather less than transparent. I would hope that even now those who were involved in drawing up the specifications of the ISE machines would be willing, as a token of goodwill, to indicate which parts, if any, were specific to the ISE machines and which parts were common to other (named) machines on the market. If the guarantees are worthless, at least knowing the availability and sourcing of spare parts would ensure that failure of minor parts would not mean that the machines become instant junk at the first breakdown.

[Author]

Posts