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Re: Miele error codes – can you or can you not reset them?
I can’t imagine they would have intentionally created a situation where every, or even just some, blocked filter necessitated an engineer’s visit. That would be counter productive to their reputation in the long run. And no-one could deny that Miele are in it for the long run!
But I could believe that it might have happened unintentionally, due to design of electronics to inactivate machine until more serious faults have been cleared.
It’s a bit sad though that Miele apparently keep such a tight grip on their personnel’s dangly bits. Shows how scared they are by the prospect of a new climate of open-ness.
Mike.Re: Miele error codes – can you or can you not reset them?
Thanks for your input philfish.
K, I’ve also said on my article that I believe reducing competition and having a virtual monopoly on Miele repairs may ultimately prove a shot in the foot for Miele. It may have been sustainable in the past but times have changed and they need to adapt with them.Lack of competition means higher prices, and I’m hearing of Miele appliances now being thrown away at a fraction of their proclaimed life span because repairs quoted by Miele are unacceptable to some customers.
When customers are being quoted £500 to repair a Miele washing machine and they paid around that price to buy it in the first place – plus a new Miele washing machine can be bought for not much more, then increasingly some are not lasting anywhere near 20 years because they are BER.
An appliance, no matter how well it is built can only last a lot longer than its competition if future repairs to it are at a reasonable price. This is why Hoover dominated the UK market in the 70s and 80s, not because they were the best built but because they were the cheapest and easiest to repair.
It doesn’t matter if the washing machine was built to last 20 years if the motor fails at 7 and Miele quote them £500+ to fix it. Many people will not accept those extreme prices.
Having good independent engineers able to offer an alternative and charge much less will help Miele appliance last much longer and help to prove that investing in a high quality product IS a wise decision. Miele cannot afford for their appliances to get scrapped at ages no greater than their much cheaper competition.
Re: Miele error codes – can you or can you not reset them?
andy_art_trigg wrote:I’ve also said on my article that I believe reducing competition and having a virtual monopoly on Miele repairs may ultimately prove a shot in the foot for Miele. It may have been sustainable in the past but times have changed and they need to adapt with them.
Interesting synopsis Andy, and I noticed you used the word “sustainable” because, and as you know already, Miele’s entire ethic is based on that very word, or in their case, the more all encompassing phrase: “Sustainability”. And I’m not sure that any time soon or in the forseeable future that Miele will change their already well established world wide business.
They will not go down that road, they have no need due to the quality and standards they maintain to this day. A kind of ‘Rolls Royce ethic’ if you like. And interestingly when Rolls Royce cars went down the pan Volkswagen (another German company) bought them and did it their way. So full marks* (pardon the pun) to the Deutsche produkt as they still have the edge and we can still learn from it.:wink:
(Wouldn’t it be funny if Miele allowed us indies access to be able to be fully authorised Miele service agents? (It will never happen in a million even if found guilty of restrictive practices) But if the did say? then hundreds would get killed in the crush to become agents, a bun fight with spanners even. 😛 )
Pigs might fly OR as the Germans say: Schweine dürften fliegen!
*I don’t think we’ve seen the last of the Deutsche Mark by the way. 😈
Re: Miele error codes – can you or can you not reset them?
Where I think things have changed Martin is that the difference in price between repair at £500 and replace at £650 has put Miele owners in the same position as Hotpoint owners faced with repair at £250 or replace at £360. Some of their repairs are now way too close to replacement costs and way too big a percentage of replacement costs.
£520 to repair a Miele is roughly 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the cost if a base model. That’s little or no better than the throwaway machines.
You mention Rolls Royce but imagine if it cost 70 or 80 percent of the cost of a basic Rolls Royce to repair a several year old one?
Re: Miele error codes – can you or can you not reset them?
very interesting post andy.unfortunately i can throw no real light on topic.its just that got a call today from a customer that has a miele w/m in her shed that is leaking after cold snap.displaying inlet fill error. was quoted 88euro for valve from miele so do not want to get caught with it. surely they would not sell me valve and then expect cust to fork out for miele engineer to come and clear fault code.will fire off email in am to area rep and see what he says.paul
Re: Miele error codes – can you or can you not reset them?
Silly question?
I just wondered Andy ….did you ever go back to the customer to see if it was JUST a case of clearing the code, or if it was as previously suggested, a blocked pressure pipe etc?
Miele engineers feeling elite? I have to say that when I have requested help on here with Miele appliances the response has been great and I assumed more than one was from a Miele engineer.
Keep up the good work!Re: Miele error codes – can you or can you not reset them?
clockworkone wrote:very interesting post andy.unfortunately i can throw no real light on topic.its just that got a call today from a customer that has a miele w/m in her shed that is leaking after cold snap.displaying inlet fill error. was quoted 88euro for valve from miele so do not want to get caught with it. surely they would not sell me valve and then expect cust to fork out for miele engineer to come and clear fault code.will fire off email in am to area rep and see what he says.paul
Always worth checking them before fitting too – I’ve been caught out twice fitting genuine Miele valves which have failed within a few days of fitting. You’d think for £50 they’d be decent, but judging by the boxes they’d been sitting on shelves for a while, presumably with Miele engineers getting any new ones.
Re: Miele error codes – can you or can you not reset them?
In the absence of any confirmation I’ve had to conclude it’s simply not true that Miele error codes refuse to reset after the appliance has been fixed and require a Miele engineer to do it. I’ve therefore removed all reference to that accusation from my article.
Re: Miele error codes – can you or can you not reset them?
andy_art_trigg wrote:In the absence of any confirmation I’ve had to conclude it’s simply not true that Miele error codes refuse to reset after the appliance has been fixed and require a Miele engineer to do it. I’ve therefore removed all reference to that accusation from my article.
I’m so pleased you came to the same conclusion as I Andy. 😉
The thing is, based on no official conformation from Miele, it is in the interests of Washerhelp to propogate the potential that Miele have such restrictive practices in place. That such rumour and innuendo against Miele is after all to your advantage in order to give front page listing on all search engines toward your website. Business is business after all said and done and top spot in the Interweb has to be the way forward….:wink: :wink::wink:
The truth is far more boring and has no headline potential. The press will always invent stories to sell papers, no news doesn’t sell….simple as that. So I would advise that no-one contacts Miele to extract the full picture lest the truth be known…. 8)
Re: Miele error codes – can you or can you not reset them?
Martin wrote:The thing is, based on no official conformation from Miele, it is in the interests of Washerhelp to propogate the potential that Miele have such restrictive practices in place. That such rumour and innuendo against Miele is after all to your advantage in order to give front page listing on all search engines toward your website. Business is business after all said and done and top spot in the Interweb has to be the way forward….:wink: :wink::wink:
The truth is far more boring and has no headline potential. The press will always invent stories to sell papers, no news doesn’t sell….simple as that. So I would advise that no-one contacts Miele to extract the full picture lest the truth be known…. 8)
I presume you mean theoretically though Martin. The only thing in Washerhelp’s interests is building a reputation for being fair and balanced. That’s the sole concern for me.
Re: Miele error codes – can you or can you not reset them?
andy_art_trigg wrote:The only thing in Washerhelp’s interests is building a reputation for being fair and balanced. That’s the sole concern for me.
Oh absolutely. And I know too that you have always recognised Miele as a top line product, and rightly so. It is and always will be such I’m sure of that. I’m not sure also that they are the only company/manufacturer in the white goods market place that strives to maintain a level of quality together with a high standard of service by being somewhat restrictive in their outside dealings within the trade. No names, no pack-drill from me on that right now mind you.:wink:
Slightly off topic but being as you mentioned it earlier, I cannot think there would be many instances where the high price of replacement parts would place Miele owners in a similar position to that of Hotpoint. By virtue of the fact that major Miele components such as motors, bearings and electronic circuit boards, have a much much longer life expectancy. 18 years for Miele whereas Hotpoint we’re talking 18 months….!! 🙂
Re: Miele error codes – can you or can you not reset them?
I agree that the incidences of people finding a Miele being BER will be a fraction of those with Hotpoint’s etc. and the issue is mitigated somewhat by the general high quality of the components in the Miele but the fact remains that Miele sell their premium priced appliances with the tag that they are built to last 20 years and are therefore a long term investment. The idea that many of their appliances will not reach anywhere near that age because their customers will be faced with quotes of around the £500 area when you can buy a new Miele for not that much more is damaging for Miele. Its something that cannot be allowed to continue and grow or word will get out that there’s no guarantee a Miele will last even half as long as they claim because THEY cannot maintain them at a reasonable price.
Re: Miele error codes – can you or can you not reset them?
odom wrote:Always worth checking them before fitting too – I’ve been caught out twice fitting genuine Miele valves which have failed within a few days of fitting. You’d think for £50 they’d be decent, but judging by the boxes they’d been sitting on shelves for a while, presumably with Miele engineers getting any new ones.
just have to add here that some Miele washers use 110volt inlet valves so always get the correct one, even within a model range they can be different…..
and to get back on topic, I can certainly say that the water in base error on the newest machines will re set with no action once the water has been removed. Not yet experienced any more serious code to be able to add anything more.
But, the older ones do go into a default mode with something as simple as a blocked air bell and this cannot be re set without a lap top (or fitting a new control module), thankfully on later (and earlier) models, this feature was removed.Re: Miele error codes – can you or can you not reset them?
Hi Andy… I do service work for them and was a miele engineer. I work on all the new models and I can tell you that it does not matter about faults in memory…its only for info for engineers. They can be reset manually…but we do it via the laptop and what is called an MDU unit which tell you all.
clear the fault and hey presto…it all works again…clearing the fault code only clears info but defeats the object of knowing what the machine faults have been…hope this help…let me know if you get stuck on anything.. :rolls:Re: Miele error codes – can you or can you not reset them?
Thanks fidder. It does seem I’ve been misinformed although Miele themselves have not helped because I have pointed out my article to people high up at Miele and none of them have put me right. All reference to this aspect have been removed from my article although the article itself criticising how closely guarded the error code meanings are and how Miele’s are being thrown away because they are effectively BER due to very high repair costs remain relevant consumer information.
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