Miele error codes – can you or can you not reset them?

[Martin]

Re: Miele error codes – can you or can you not reset them?

andy_art_trigg wrote:and how Miele’s are being thrown away because they are effectively BER due to very high repair costs remain relevant consumer information.

It might be worth asking fidder if, in his experience dealing with Miele appliances, there is a high volume potential of rendering their machines BER of late? 😕

However, if many are being written off as being uneconomic to repair that may not necessarily give a true and clear picture. For the simple fact that average Miele customer per se’ has a much higher disposable income and therefore more likely to go out and buy a replacement at the slightest provocation. Not least, I suspect, because of Miele’s poor service times and completion rates.

That aside, I’m pleased though that fidder confirmed error codes not being a problem, so that’s OK. 🙂

[kwatt]

Re: Miele error codes – can you or can you not reset them?

fidder wrote:Hi Andy… I do service work for them and was a miele engineer. I work on all the new models and I can tell you that it does not matter about faults in memory…its only for info for engineers.

Hi fidder,

Can you confirm if the customer can or cannot see that code being displayed?

Ta

K.

[philfish]

Re: Miele error codes – can you or can you not reset them?

Hi k,
Error codes do usually show up it will be like any other machine either a series of lights flashing or the fault code in the display.
As for disposable income i once saw a customer go out and buy a new miele coffee machine at around the £1100 mark because she had to wait a week for us to return with the parts to fix her original machine because she could not wait a week for a coffee! Utter madness and miele customers are usually very loyal regardless of them breaking down or expense they usually have them repaired.

Phil

[kwatt]

Re: Miele error codes – can you or can you not reset them?

Hi Phil,

What I was getting at was that, even although the machine still may perhaps work, that the error code was still displayed until cleared. That was the vibe I got when this was brought up a while back.

But, as you say, some Miele customers will be that mental that they probably don’t care. Others may well be a bit miffed by it all.

K.

[fidder]

Re: Miele error codes – can you or can you not reset them?

Hi to all
Just a note to say thanks for the forum…very interesting remarks.
as for hefty Miele repairs…the only time there is a probability for BER is when the motor or electronic is U/S…but this is very rare in my experience.
New machines either come with 10year warranty or 2 years on all parts and labour. The other way around the problem is to leave an estimate(chargeable) and tell customer to try for D&G insurance…this of coarse lowers the cost considerably.
Good luck felllers… 😆

[andy_art_trigg]

Re: Miele error codes – can you or can you not reset them?

We still don’t know if the error code is flagged up each time the machine is used or not. The only thing that matters is whether or not once cleared (by anyone including the customer) does the error code clear as far as the customer is concerned? In other words once the fault is cleared does the customer never see the error code again?

[philfish]

Re: Miele error codes – can you or can you not reset them?

Sorry ken i understood the question wrong.
Yes once the fault is cleared the customer will not see the fault again but it will remain in its memory if an engineer decides to recall it.

phil

[fidder]

Re: Miele error codes – can you or can you not reset them?

Q. does the fault indication on Miele machine flag up when customer switches machine on after fault has been cleared?
Awns. Categorically NO!
But it will stay in memory till an engineer clears it.
Hope this helps. 😉

[kwatt]

Re: Miele error codes – can you or can you not reset them?

So, just so we’re all 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} clear on this…

If any Miele machine encounters a fault and a code displayed, if that fault is cleared by any sort of intervention that allows the machine to operate there is no fault code displayed by the machine afterwards?

Sorry I’m being pedantic I know.

It’s just very hard to dismiss the reports I’ve seen thus far.

K.

[philfish]

Re: Miele error codes – can you or can you not reset them?

In my personal experience from when i worked there the answer as fidder says is no. As long as the machine senses no fault when it is switched back on then no fault code will be shown.It will be in its memory for engineers to recall but the customer will not see it.

Unless they have changed it on their brand new models ie the ones still under guarantee.

Hope that helps

Phil

[andy_art_trigg]

Re: Miele error codes – can you or can you not reset them?

I have spoken directly to Miele’s chief engineer, and he has assured me that Miele’s are not designed to retain the error code after a fault has been cleared except in the error log memory accessible to engineers.

Therefore if any independent repairer or customer clears a fault the error code should not persist. There were some older dishwashers where the machine had to be reset, but instructions on how to do this were in the customer’s hand book.

[peterjay]

Re: Miele error codes – can you or can you not reset them?

ih andy it was me that highlited the miele problem at the last meeting and yes i did email you back in nov

the miele washing machine i was adviseing about was a w5962 we supplied a cx in feb 2010 she tel us in april as it was showing fault check draining system i cleared a 50p from the sump hose and despite unpluging the error massage still showed up even though the machine worked correctly i telephoned the tec help desk and was advised by them it would need the software and a laptop to be reprogramed

with reguards to the he dosent know what hes doing comments

i will advise ive been in the trade 30 years
i employ 9 staff i have 2 shops
im hotpoint /hoover trained engineer
im a city and guilds electrician
im a nvq level 4 air con/fridge engineer
ive been on over 30 man training courses over the years
im an appointed agent for 6 manufactures
and im in crown court next week on behalf of hampshire trading standards as expert witness

please dont tell me i dont know what im doing its insulting

and yes i wil be at coventry at the end of the month

[andy_art_trigg]

Re: Miele error codes – can you or can you not reset them?

Hi Peter. Thanks for contributing. I didn’t receive a reply to my pm so wasn’t sure if I’d got the wrong guy or not. Come to think of it I never received a reply to a pm I sent to Penguin several months back so maybe sommat’s gone wrong somewhere.

Unfortunately some Miele engineers and Miele themselves do seem to exhibit an elitist attitude where they genuinely appear to believe everyone else is incompetent, which is completely wrong. In a way I can understand it because they are all about being better than everyone else but in many cases they are only better because they have the technical information and keep it from everyone else.

I wouldn’t like to suggest that all independents are highly competent, but there are plenty of examples on UKW of extremely competent and moral, genuine independents, and Miele should remember that Which? consumer reports routinely find that independent repairers give a better service at cheaper cost than manufacturers.

The only difference between a Miele engineer and a good independent is that the latter is deprived of information so is at a disadvantage. This disadvantage is not a sign of incompetence.

Regarding your specific experience I had every confidence in what you reported which is why I raised the issue on my Blog. The chief engineer at Miele said if an error didn’t clear it’s likely the board was faulty or there would be some other explanation somewhere.

Your experience must have an explanation but it remains a mystery. I can’t imagine Miele blatantly lying about this, that would be plain stupid and untenable so I do currently accept that they are not designed to retain error codes if the fault is cleared unless I find different.

[philfish]

Re: Miele error codes – can you or can you not reset them?

Peter nobody said you did not know what you was doing in fact it was the opposite everyone as praised you up.
I personally said i could not comment on the other engineer because i did not see the job the only thing i was sure of was that the board did not think it was draining quick enough which could of been any number of faults including the board.
There was defiantly no offense intended and i am sorry that if you thought i was having a pop i wasn’t.
I have only been in the trade exactly half as long as you but i am also a fully qualified electrician,gas engineer,refrigeration engineer and having been trained directly by 3 manufacturers and have had 5employee’s work for me (would not do that again it is an headache i can live well without i earn more now then when i employed people).
So i would also take it a bit personal if i thought someone was casting any doubt on my ability. But this was not the case here.

Phil

[andy_art_trigg]

Re: Miele error codes – can you or can you not reset them?

Peter will no doubt speak for himself philphish but I don’t think he was referring to you. There was a comment made on my Blog article where someone said the engineer had probably flooded the base of the machine and caused another error himself. It was maybe that comment he was referring to. If not, and he didn’t even see that one then oops! 😉

[Author]

Posts