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Re: Miele – not as good as everyone says.
I do understand that you have not been treated well by Miele, and if that is your experience, i would send a complaint to the head office in Germany, (the organgrinder and the monkey sort of situation). As for the machines, 1 out of a few thousand, doesn’t make the machine not reliable, and I hope the new Miele replacement will be all you expect.
Re: Miele – not as good as everyone says.
Unfortunately – and this does not really help – things do occasionally go wrong. That can centre on the appliances themselves or customer service. People should be allowed to make mistakes and people should be able to complain, and Miele produce far fewer ‘mistakes’ – literally! – than many other manufacturers.
We have had Miele out for our machine – it was fine – and the service was very good from beginning to end. The visiting engineer was pleased that we had been looking after the machine and know what we’re doing – much of the thanks to UKWhitgoods and elsewhere! 🙂 – which makes life much easier for people like him. 🙂 Education is the key. 🙂
Miele and ISE machines are great, and the ISE customer service is notable. 🙂 We have suggested to friends and relatives to get either a Miele or ISE if possible and to explain the advantages.
And hello, Jim (iadom)! 🙂 We haven’t forgotten the advice you gave last year on the dreadful Hotpoint (Indesit-made) we had that was very quickly replaced with a Miele! I know northernmary on here, too. 🙂 I do pay regular visits here still, but I will try to keep in touch on here more often given some better health. 🙂
Oh, and I am ‘only’ 28, although I know that is still younger than Mr northernmary here. hehe 🙂 I do wish I still had the Hotpoint Microtronic L.E. 🙁 A few brush changes, no new motor, no new pump… nothing! 🙂 Dad and I changed the brushes every few years ourselves, and it went on from 1983 until 1995 without a hitch! 🙂 I picked it aged 4 because I liked the green lights and LED; Dad picked it because he knew it would last. 🙂 It was silly that we did not get it repaired. 🙁 (He had worked in retail and some repairs beforehand. :))
Take care, all. 🙂
Regards,
Carl 🙂
Re: Miele – not as good as everyone says.
Yes, theyr’e certainly not made the way they used to be. I believe our Hoover New Wave is approaching its 16th birthday- (1 year younger than me!) and its still working sort of, but we will soon be getting a Miels for xmas. Hooray!
I can only speak as I find, I have found their (Miele) washing machine to be most excellent. Haven’t had cause to use their service people, apart from buying spares for the Cat & Dog Vac when we had it. They were always very pleasant on the phone and very speedy at delivering.
Shame on Miele for being so dismissive so quickly, but I suppose Miele’s view will be that your contract of buying the goods will be with the retailer and not them as the manufacturer. I sincerely hope your replacement machine will be to your satisfaction & that you are afforded the pleasure of many many years of trouble free washing that the brand aspires too. – WQ
Re: Miele – not as good as everyone says.
Bad customer service eh? Thats not what these guys say in this forum here:
http://www.washerhelp.co.uk/forums/inde … wtopic=167Re: Miele – not as good as everyone says.
Hi,
I found this site while googling to see who had problems with Miele UK customer service. My experience of them so far is not exactly great.
I ordered a W3740 washer from Dixons and it arrived a week ago today. Delivery guys were great, and took away the all the packing material, and didn’t even complain about the 100Kg weight of the machine .
So I install the machine, and start the empty cotton programme as advised by the manual. About halfway through the machine starts beeping and displaying an F63 error code.
No problem thinks I, I’ll give Miele a call and make use of their legendary customer service. The agent took my details, and books an Engineer for Wednesday ( 5 days later ). I was not exactly pleased about this given that it was a brand new machine which was DOA. I explained that with a 7 week old baby it wasn’t very practical to be without a machine ( and we are using washable nappies!) , but there was nothing she could do to help. To be frank she sounded bored and un-interested.
Engineer turns up on Wednesday, a pleasant chap who spends an hour with the machine and advises that two parts need to be orded 6271991 & 6862011, and to expect a call from Miele to arrange another visit.
One week on since D-day ( delivery day) and I hadn’t been contacted so I call this morning, to ask the status of the call. Get told they have no updates on their system regarding when the parts would be available and that she would e-mail the parts department for them to phone me. I asked if they would call back today and was told “they should do . . .”. I could almost hear the sigh and shrug of her shoulders over the phone. I asked about a replacement machine and was told I would have to take that up with the retailer.
It’s now four hours since I called, and still no call back from Miele. I’m going to call Dixons and see if I can get a more sensible response from them.
Not impressed :(-
EDIT:-Update @ 13:55. Just got through to Dixons automated line, which kindly passed me over to Miele service again. But there is a glimmer of hope. Ever feel you are caught in a loop ?
I got a more helpful lady this time (Chloe ) who confirmed the part was being couriered and would be with them hopefully on Monday. I’ll try e-mailing Dixons as a backup, if it’s not fixed by the middle of next week they can take it away. Will update when I know the outcome.
Re: Miele – not as good as everyone says.
The week must be up now , have you got delivery of the new one yet?
Re: Miele – not as good as everyone says.
Well, not sure how the o/p is getting on with his problem, but here’s an update from me. The first an Engineer can come out is on Monday 15th ! Over two weeks after receiving the machine. Apparently they only have one engineer available covering Scotland. So the moral is don’t buy a Miele if you are north of the border. 👿
EDIT:
In the few minutes since posting I’ve had a call back. Engineer is coming tomorrow afternoon 🙂 If it’s not fixed then I’ll class it as a lemon and demand a replacement.
Re: Miele – not as good as everyone says.
Well keep us posted then won’t you. We like to know how things end up.
Re: Miele – not as good as everyone says.
S-Express wrote: Engineer is coming tomorrow afternoon 🙂 If it’s not fixed then I’ll class it as a lemon and demand a replacement.
Just for your info, in law you are not entitled to a replacement, only to a refund. It is up to the retailer from whom you bought the product to sort this out for you as your contract is with them and not the manufacturer.
Of course, their phone line will only try to send you back to the manufacturer, so the best bet is to visit the shop and sort it out face to face.
Personally, I would get my money back from Dixons and go to an independant dealer for a new machine, (of whatever make).
Good luck!
Re: Miele – not as good as everyone says.
My view about brand loyalty is that it isn’t so much whether you have a problem with a product it’s the way the problem itself gets addressed.
In this latter ‘North of the Border’ case, I must admit that I wouldn’t have let anyone have a go at fixing what is a brand new machine – I would have argued that it wasn’t fit for purpose and demanded either a replacement or refund from the shop it was purchased from. But that’s a personal opinion of course and certainly not meant to be a criticism. Mind you, I don’t know whether Scottish consumer law is necessarily the same as for England and Wales. The trouble with buying things from the big chains like Dixons and Comet (which I admit to doing too) is that you rarely get the personal touch and get treated to a lowest common denominator conveyor belt for problems and service.
My experience with getting service through warranty or extended guarantee over the years with a number of washer dryers of various makes (but not Miele) has been that all roads lead to Domestic and General – even when you think you are calling the manufacturer. And D&G are dire. They seem to be a monopoly (an area that needs investigating by the Office of Fair Trading in my view) and the ‘service’ they offer is simply not fit for purpose. When we have problems out of warranty in future (we’ve recently bought an AEG) I intend finding and using an independent repairer.
Anyway, sorry for the ramble and I hope these Miele problems get resolved. We couldn’t run to a Miele – twice the price of the AEG and I though the AEG was expensive!
Re: Miele – not as good as everyone says.
gbenquiries wrote: I though the AEG was expensive!
It is for a Zanussi, 😉
Re: Miele – not as good as everyone says.
Thanks iadom, that’s cheered me up no end 😯
We did at least do some research before we went for the AEG so it wasn’t a blind decision – it did do relatively well in the latest Which? test of washer/dryers. We’ve always found ourselves going for the washer/dryer combination. It’s a space thing. We’d buy ‘separates’ if the room were available.
The Miele would definitely have been the buy of choice but for price. Time will tell if our choice was the right one of course.
Anyway, enough said. I think I’ve probably gone off topic and I don’t want to ‘hijack’ someone else’s thread 😳
Re: Miele – not as good as everyone says.
barrygardner wrote:The machine arrived and after plumbing it in we had about 20 hours use out of it after which it began tripping the ring circuit. As per the instructions in the manual I phoned Miele who dispatched a technician. 7 days later and after just under an hour he pronounced the machine to be healthy and that our fuse box must be at fault. He wasn’t interested in any kind of discussion over this, like my Hotpoint didn’t trip the circuit, his priority was to move onto the next job. We got an electrician in that same day who said – nope the sockets, circuit and fusebox are fine – it’s your machine”
There can be a great many causes for nuisance tripping — some originating in the machine and some in the house wiring.
I’ve obviously no idea what the cause was in this particular instance, but many modern machines have suppressors fitted across the mains input to prevent interference with sensitive computer and other equipment. These cause a current which can easily cause a modern breaker in the consumer unit to trip. Some appliances are best used on circuits which are not protected by a RCD or RCBO and certainly not off a sensitive one.
Pragmatic old-fashioned servicemen have been known to quietly remove the offending suppressor.
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