Miele – not as good as everyone says.

[Finescan]

Re: Miele – not as good as everyone says.

I agree. Miele may make high quality products BUT… their after sales service is CRAP in my experience and when their products break the costs are generally astronomical. I fell for the ‘best quality’ line when I bought 3 Miele appliances from JL. I had nothing but trouble with the WM – Miele came out and changed the heater element twice but we lived with intermittent problems for 2 years before I decided to investigate myself and concluded that the main circuit board was faulty. I paid a couple of hundred pounds for a replacement and this sorted out the problems. After coughing up another couple of hundred for replacement seals and hoses and now it looks like I might need to spend another wad on a replacement pump / motor, I will likely replace it with a so called ‘lower quality’ model on the basis that I can buy two of these for the price of a new Miele plus repairs.

[Coigach]

Re: Miele – not as good as everyone says.

Finescan wrote:I agree. Miele may make high quality products BUT… their after sales service is CRAP in my experience and when their products break the costs are generally astronomical. I fell for the ‘best quality’ line when I bought 3 Miele appliances from JL. I had nothing but trouble with the WM – Miele came out and changed the heater element twice but we lived with intermittent problems for 2 years before I decided to investigate myself and concluded that the main circuit board was faulty. I paid a couple of hundred pounds for a replacement and this sorted out the problems. After coughing up another couple of hundred for replacement seals and hoses and now it looks like I might need to spend another wad on a replacement pump / motor, I will likely replace it with a so called ‘lower quality’ model on the basis that I can buy two of these for the price of a new Miele plus repairs.

At least you can get an aftermarket part for the pump so you don’t have to pay Miele prices.

It’s a sad comment on Miele that their service and parts prices are horrendous — at least the circuit boards can be bought refurbished from Germany on ebay.

I trust you’ve voiced your displeasure, loud and clear, to Miele.

All that can be said in their favour is that there’s a standardised price structure for service which doesn’t penalise those living in remote areas. That doesn’t alter the fact that they could get a brand new washing machine with a guarantee covering a year or two, delivered for less than the cost of making even a simple repair to a Miele.

While ISE claim to supply parts at a reasonable cost, the same can’t be said, regrettably, when it comes to delivery of machines to much of the country. My nearest ISE dealer is over 100 miles away and for many people it’s a great deal further than that — and delivery charges to remote areas are high whereas Miele can be delivered free and service is available rather nearer.

[appboy]

ISEs delivery charge is the same to any mainland postcode so far as I am aware. Unless there has been some change in policy that the dealers are unaware of.

Also although the nearest LISTED dealer may be that far away it does not follow that the closest repairer is as a lot of repair only agents are not listed on the ISE website as they do not sell the machines.

Sorry but I felt the need to correct the glaring errors in your post as I am a repairer but do not sell the machines just as we do not sell any machines, my company is service only. But more than happy to support ISE in any service required.

[Coigach]

Whirl4 wrote:ISEs delivery charge is the same to any mainland postcode so far as I am aware. Unless there has been some change in policy that the dealers are unaware of.

That all depends on what you define as “any mainland postcode” and sadly, on my last enquiry on the subject, I was informed that UK Whitegoods, like a number of other companies, regard the northern third of the UK mainland (in a geographic sense) as not being part of the UK mainland for delivery purposes. Besides, there are tens of thousands of customers on islands of one variety or another and many national suppliers have delivery agreements to have machines delivered at a standard cost nationwide. I’ll happily stand corrected if you confirm that IV26 2YJ is delivered at the same rate as to London. It’ll simply mean that a potential customer was misinformed by the (potential) supplier. UK Whitegoods are fine for parts supplied by mail.

Also although the nearest LISTED dealer may be that far away it does not follow that the closest repairer is as a lot of repair only agents are not listed on the ISE website as they do not sell the machines.

Come on, get real! If they’re not listed on the ISE website, how does a customer know they exist? From the (potential) customer’s point of view they might as well not exist!

Sorry but I felt the need to correct the glaring errors in your post

I’m always happy to have errors in a post corrected, but you haven’t yet demonstrated that there’s an error, glaring or otherwise. I live on the UK mainland. I enquired as to carriage on an ISE machine. I was informed that it would be surcharged because of delivery area. Either that’s the general practice or the information I was given as a potential customer was incorrect.

as I am a repairer but do not sell the machines just as we do not sell any machines, my company is service only. But more than happy to support ISE in any service required.

But that is quite irrelevant to readers, because they haven’t a clue who you are or what area you serve or, for that matter, how to contact you. And if you’re not familiar with the hoary old farce of regarding one third of the UK mainland as being for delivery purposes deemed to be some island or other, I doubt whether you’re anywhere within hundreds of miles of where I would want a repairer to be if I really were stuck with a machine that was beyond my ability to fix.

I’ll repeat that if there’s anything can be said for Miele serve arrangements it’s that remote rural areas are not surcharged. Interestingly, Miele charges are higher in London than they are in the North of Scotland. Or so Miele told me a few weeks ago.

[Dales-Electronic]

Re: Miele – not as good as everyone says.

Perhaps you would indicate where you are located in the UK and I will look into this for you. I am a ISE seller and located in Boston Lincolnshire but equally I could have arranged for the appliance to be delivered to you in wherever part of the country you reside.

[don]

Re: Miele – not as good as everyone says.

Dales-Electronic wrote:Perhaps you would indicate where you are located in the UK and I will look into this for you.

IV26 2YJ is Ullapool 😉

Don

[quickwash]

Re: Miele – not as good as everyone says.

hi coigach,

I do sympathise with people who live in the areas i often see mentioned on various ‘checkouts’ asking the buyer to contact the seller regarding postage costs to remote areas, it must be a real pain! However, in defence of ise they are a ‘toddlers’ in the appliance market compaired with miele who have been about for decades so would find it hard to subsidise remote delieveries, where as miele and i dont want to ‘dish’ them too much, charge such high prices on their after guarantee parts and engineers that they should have ‘money in the bank’ available for such subsidies. Maybe ise delivery prices will come down in the future but i realise this doesnt help you at present 🙁

MY ise10 is being delivered by my local agent tomorrow and like i say, i do genuinely sympathise with your predicament 😥

best wishes

quickwash :plug:

PS – just read the new post by dales-electronic which fantastic to see that there are agents out there who are prepared to help in this remote postage problem (well done guys) and i sincerely hope you can get a brilliant ise10 delivered. 🙂

[kwatt]

Re: Miele – not as good as everyone says.

Hi Coigach,

To a degree Whirl4 is actually factually correct although perhaps not completely.

I have said before (somewhere on here) that a lot of the repair only agents do not want listed on the ISE site because they don’t sell, don’t want to sell and don’t want calls about sales. When we put up details, they get calls they don’t want and cannot deal with as they’re not geared for it. This annoys the agents, annoys the customer and causes general confusion so it is pointless.

There are maybe 100 or so dealers listed on the website. I can tell you that there are in excess of 300 when you count in repair only agents.

On delivery, delivery to any mainland postcode is at a standard charge so far as I know. What isn’t is the installation and, depending on where you are the charge can change dependent on the leadtime as well.

But the simple fact of it is that the transport companies dictate this, not ISE or UK Whitegoods as evidenced by carriage charges on spares. I can tell you 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} factually that we do not charge any more for carriage than we absolutely have to for anything to anywhere in the world never mind the UK.

I can completely understand however, living in such a remote area, why you’d be hacked off about it though.

I’d have to check but I think there might have been an agent appointed that covers that postcode but I’m not totally sure. But as I live in Scotland as well I know full well that as soon as you drift into those sparsely populated areas both North and South of the central belt and off the East coast, it is a nightmare and the choices on how to get things done diminish very rapidly as does the lead times on both service and deliveries.

K.

[Coigach]

Re: Miele – not as good as everyone says.

Dales-Electronic wrote:Perhaps you would indicate where you are located in the UK and I will look into this for you. I am a ISE seller and located in Boston Lincolnshire but equally I could have arranged for the appliance to be delivered to you in wherever part of the country you reside.

Now, that’s what I call a constructive response. A couple of years ago I bought a few thousand pounds worth of scaffolding tower components. Made in Glasgow. Delivered from Glasgow. But ordered and paid for through a firm in the midlands of England who quoted a MUCH lower delivered price than the retail price from the factory sales team.

I have comments further down about delivery arrangements which are germane to the matter of overall pricing.

[Coigach]

Re: Miele – not as good as everyone says.

don wrote:

Dales-Electronic wrote:
Perhaps you would indicate where you are located in the UK and I will look into this for you.

IV26 2YJ is Ullapool 😉

DonNo it isn’t! :-). Better allow for an hour’s travel to get from Ullapool to IV26 2YJ. And another hour to get back :-). Try Google maps and then try Streetview to check on the last eighteen miles of road if you’re doubting the time quoted.

It reminds me of the story of the inspector (100 years ago) who was sent to do a job in Aberdeen in the morning and another in Lerwick the same afternoon — on the premise that they were next to each other on the map. Lerwick, in Shetland, is a day’s journey by sea from Aberdeen and nearer Norway than the mainland of Scotland, but often appears on maps in the form of an inset into the Moray Firth and therefore apparently near Aberdeen.

And much more recently, the Outer Hebrides had a Paisley (Glasgow) postcode because that was where mail was sent through before going to Stornoway, hundreds of miles away.

In any case, that just happens to be the postcode of the location where I installed a washing machine last month in our holiday cottage, rather than where I live.

[Coigach]

Re: Miele – not as good as everyone says.

quickwash wrote:hi coigach,

I do sympathise with people who live in the areas i often see mentioned on various ‘checkouts’ asking the buyer to contact the seller regarding postage costs to remote areas, it must be a real pain! The problem is not necessarily what it appears to be but relates more to the nature of the deal struck with the carriers. I fail to see how the Isle of Wight can be described as a “remote” area, yet it is similarly penalised.

Of course I understand the realities of geography. And my work takes me all over the world. I’ve lived in big urban centres in different continents and I’ve lived in rural areas. My primary complaint is the utter dishonesty of companies who quote a rate for the “UK mainland” and then quietly exclude the top third of the UK mainland from the carriage rate they claim to be applicable to the UK mainland. That is simply dishonest and it won’t do to say that “we just use our carrier’s definition.”

Of course carriers will quote a slightly cheaper rate if they exclude a third of the country from their delivery area. And of course every trader has a right to turn down business he doesn’t want.

It was interesting to see how Toolstation could manage to arrange a genuine “Free carriage on a £10 spend” deal forcing their big rival to drastically revise carriage charges to “remote” areas. I’ve a friend who was in business in Shanghai and who could airfreight trees worldwide for a purely nominal sum.

Washing machines of “lesser” makes are very often delivered direct to customers on the same transport that delivers to retail outlets — and about seven years ago an enormous delivery truck lumbered up a mile of rough farm track in a “remote” area to deliver (at no extra cost) a £140 Beko washing machine (still running, no repairs in the meantime) to one of my offspring.

However, in defence of ise they are a ‘toddlers’ in the appliance market compaired with miele who have been about for decades so would find it hard to subsidise remote delieveries, where as miele and i dont want to ‘dish’ them too much, charge such high prices on their after guarantee parts and engineers that they should have ‘money in the bank’ available for such subsidies. Maybe ise delivery prices will come down in the future but i realise this doesnt help you at present 🙁

If that logic really applied, they wouldn’t have thought of building ISE equipment in Sweden :-). I’d hate to be forced into the position of defending Miele’s way of working, but in fairness to them they have been a little bit creative and adopted a very simple solution — servicing of their washing machines in the North of Scotland is contracted out to the company which handles the servicing of their commercial refrigeration equipment, with regard to which they have a considerable installed base.

ISE may be toddlers — but it does seem just a trifle strange that they haven’t got any representative (or at least any advertised representative) in or near the fastest-growing city in Europe.

MY ise10 is being delivered by my local agent tomorrow and like i say, i do genuinely sympathise with your predicament 😥

Don’t worry, we’ll survive :-). But understandably, I have a policy of not doing business on punitive terms.

PS – just read the new post by dales-electronic which fantastic to see that there are agents out there who are prepared to help in this remote postage problem (well done guys) and i sincerely hope you can get a brilliant ise10 delivered. 🙂

It is indeed very gratifying to find someone willing to help and info has been noted.

[quickwash]

Re: Miele – not as good as everyone says.

😯

[Author]

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