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Re: Oh no!
adamhornsby wrote:Can you not read Suedehead, they’ve had it for a couple of years and its never broken down on them.
where does it say that in your post?
Re: Oh no!
Must of forgot to put that, but they have honestly had it for 2 years, under light commercial use too, and no problems.
Re: Oh no!
suedehead1 wrote:i can read but i am not a mind reader.
I know you’re an Hoover service agent, but you really do seem to have an obsession with them.
I work for one of the large retailers and we get more issues with them than Bosch, Zanussi and Beko (yes, Beko!), about the same amount as Indesit and Hotpoint.
They’re not all that cracking.
Re: Oh no!
Hoover British………
Let me tell you a story 😀Origins
The first Hoover vacuum was invented by a Canton, Ohio department store janitor named James Murray Spangler, who devised a trill vacuum cleaner using a soap box, electric motor, broom handle, and pillow case in 1907. Spangler suffered from asthma attacks, and he suspected the carpet sweeper he was using at work was the cause of his ailment.Spangler then gave one of the vacuums to a friend, Susan Hoover, who used it at her home. Impressed with the machine, she told her husband about it. Her husband was W.H. “Boss” Hoover, a leather-goods manufacturer in North Canton, then called New Berlin. Hoover bought the patent from Spangler in 1908 and retained Spangler as a partner in the new vacuum cleaner business.
Hoover then placed an ad in the Saturday Evening Post offering customers 10 days free use of his vacuum cleaner to anyone who requested it. Using a network of local retailers to facilitate the offer, Hoover thus developed a national network of retailers for the vacuums. Over time, his company’s sales expanded globally, and, in British English, the word “Hoover” became a verb meaning “to vacuum a floor”.
Hoover’s business flourished, and, a year after Hoover acquired the patent from Spangler, he established a research and development department for his new business. In 1926, Hoover invented the “beater bar”, a rotating brush and metal bar mechanism at the bottom of the vacuum to loosen dirt trapped in carpets. Ten years later, in 1936, Hoover got another patent — this time for a new self-propelling mechanism for vacuum cleaners.
In the UK, the term “hoover” has long been colloquially synonymous with vacuum cleaner, owing to The Hoover Company’s dominance there in the first half of the 20th century. Although the company is no longer the top seller of vacuum cleaners in the UK, the term “hoover” has remained as a genericized trademark.
Over the years, Hoover diversified into other product lines, including kitchen appliances, hair dryers, and industrial equipment
Ownership transitions
The company was owned by the Hoover family until the 1940s, when it then became a publicly traded company. The company’s stock was first traded on August 6, 1943. In 1985, the company was purchased by Chicago Pacific Corporation and, in 1989, Chicago Pacific was purchased by Maytag. After Maytag was acquired by Whirlpool, that firm reached an agreement to sell Hoover to Hong Kong based firm Techtronic IndustriesFree Flights Promotion
In 1992, the British division of Hoover announced the Hoover free flights promotion, the demand for which rose far beyond the company’s expectations, resulting in major costs and public relations problems for the British division and Maytag, which eventually led to its sale to the Italian manufacturer Candy. In 1993, Sandy Jack became the first person in the United Kingdom to take Hoover to court over the Hoover free flights promotion. Upon the decision in Hoover v. Sandy Jack at Sheriff Court in Kirkcaldy, Fife, a precedent is set. Hoover Holiday Pressure Group furthered court action against Hoover at St. Helens in MerseysideExit stage left 😀
Greg
Re: Oh no!
Hoover may have an Appointment to Her Majesty.
They may build a few machines in Merthyr.
They may pretend to make things at Cambuslang.
They may make things in France or they used to and, from what I hear they wanted to move production of vacs to there as (surprise, surprise) the French government and French unions gave them more grief that they got in the UK. So the French won.
But one thing that they cannot ever lay claim to is that Hoover has EVER been a British company. It never has been and likely never will be. So far as the UK is concerned it was US owned and then, in the early nineties bought by the Italians, i.e. The Candy Group.
I say again, it has never, ever been a UK owned company. End of story.
K.
Re: Oh no!
The cylinder cleaner production was nabbed from Cambuslang in the early Eighties, and Dijon got to manufacture the (then) new ‘Sensotronic’ range of cleaners.
The cylinder cleaner manufacturing returned to Cambuslang in the 1990s, with the ‘Alpina’ range which replaced the ‘Sensotronics’.
The last I heard was around 2001, when a BBC documentary highlighted Cambuslang managerial problems (was it “Back to the Floor” ?). Candy wanted to switch production to Portugal, for their new cleaner (possibly the ‘Sensory’ series).
The factory narrowly missed that disaster.
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Thanks Iadom, i found that yesterday too. The Indesit sounds promising, but only time will tell.
Re: Oh no!
macmini wrote:
suedehead1 wrote:
i can read but i am not a mind reader.I know you’re an Hoover service agent, but you really do seem to have an obsession with them.
I work for one of the large retailers and we get more issues with them than Bosch, Zanussi and Beko (yes, Beko!), about the same amount as Indesit and Hotpoint.
They’re not all that cracking.
i am not a hoover service agent i am an authorised hoover engineer.
come out into the real world and you will find that beko is the worst washing machine ever made, i think i have only managed to repair two, normally the front concrete weight shears the bolts off irrepairable, the motors go on fire irrepairable, the timers move off the program you set it to from new, and the customers dont even know they are faulty.
the bosch parts are getting so expensive you cant change a pcb, motor or timer.
i went to a bosch recently the timer knob was broken i had to buy a complete facia to fix it.
the new zanussis when the pcb goes the new ones have to be reconfigured an almost impossible job, if any component goes on the zanussi it takes the pcb with it.
i never said hoover was a british company but they still manufacture in the uk, does bosch or zanussi.
i never even mentioned that they are by appointment to her majesty, but if you want to tell her shes wrong i am sure you know her address.
hoover are value for money WHO BETTER as they used to say.Re: Oh no!
Okay suedehead, here’s the deal in public…
Hoover never did the independents any favours really although, to be fair they were better than a lot of them, but still the always looked down their noses at us.
Then Candy bought them.
Hoover management got in and, back to the old ways.
In doing so they bankrupted quite a few independents, I was one of them, they owed us over £18,000. I binned well in excess of £5-7000 worth of stock to do their work that I had to pay for as they refused to accept the stock back for credit. Bear in mind that this was stock bought to do their work on their behalf for their customers.
Do I think that’s a fair way to treat service agents, certainly not.
Now they try to pass out all the sh1t jobs they don’t want or can’t do and expect us to do it for peanuts. They do this through various routes including ISDAL as they cannot get CORGI registration, so every single gas call they can’t do.
Their in-house refrigeration service is astonishingly poor, I know as I’ve had to go sort out the mess they’ve made afterwards.
So the poor customer gets a poor service when it fails. Oh and, while I remember, they’re often booking two weeks in advance for a service call, so make sure you book in advance.
On top of that you are locked into a five year parts deal on which you MUST use Hoover service to get the “free” parts, just the same as Hotpoint. If they want to charge you £90 labour, tough, you got to pay it.
Guess how much attention we give Hoover, Candy, Iberna, Rosieres etc. products these days?
And you wonder why I/we don’t like them much.
In addition, on the machines themselves, they use a generic tub system, Candy always have done as many others do, which is fitted across the entire range. Premature bearing failure is not uncommon.
They have had issues with electronics (it’s Italian, d’uh) on laundry and refrigeration products.
They had overfreezing issues on a lot of the frost free stuff sold under Candy, Hoover and Kelvinator brand names. The interior plastics were absolutely rubbish IMO.
The cooking products (made in Italy) are, IMO, poorly made with poor heat retention and uneven cooking on the ovens. Heat escape from the door of the ovens burning the cabinetry to either side is a daily event.
The gas hobs suffer from ignition block failures a fair bit too.
Spares pricing is a joke, I mean £80 for a grill element ona cooker? £40 for a washer door seal? Over £100 for a motor? Just under a tenner for a washer door handle? I’m not saying that they’re any worse than many others, but it’s not exactly customer friendly pricing.
Mind you, the old Hoover stuff wasn’t exactly a shining beacon of reliability but at least it was economical to put right. Thing brushes, old Logic timers, armatures, suspension kits, door seal, door locks… need I go on?
How do I know all this? Our company was a Candy service agent for over twenty years and I’ve seen it under the Candy and the Hoover brands.
I have personally installed hundreds of the products to new builds for Morrison Homes, Wimpey and a host of other builders and carried out the service work after.
The dishwashers are pretty good though, didn’t have a lot of bother with them. 😉
K.
Re: Oh no!
ok heres the reply in public
allowing anyone to owe you £18000 is bad business practice, i have never binned any stock ever, you never know when it will come in handy,
i remember when my dad retired i wanted to bin a keyplate timer, the first week i used that part.
i have no interest in cookers or fridges i would never do any work for hoover.
if you are going to let past problems blinker you then my father was aircrew during the war, lest we forget.Re: Oh no!
suedehead1 wrote:ok heres the reply in public
allowing anyone to owe you £18000 is bad business practice, i have never binned any stock ever, you never know when it will come in handy,What absolute rubbish, you are in no position to make such a statement.
We were doing the turnover to justify that level of debt, which you didn’t know about so basically you’re commenting on a subject of which you have absolutely no knowledge, i.e., my business. However, because of the way that Candy operated their claims system is is almost impossible to keep a track, but that’s another story.
Oh and that was just service work, not the installation work.
The stock was binned as I had to replace it with some that we were actually using, it’s a common practice.
The business was doing about 8-10,000 service calls a year for Candy and Hoover products being billed back as warranty or extended warranty, including Hoovercare.
I have more than a little experience with the company/s and the product and the present business, NW Appliance Repairs, is still an agent although we do no work for them anymore. I got fed up troubleshooting for the ones that they couldn’t repair.
We still see the odd one now and again from other insurance work, but thankfully not too many.
suedehead1 wrote:i have no interest in cookers or fridges i would never do any work for hoover.
So you have a limited knowledge of the products then.
K.
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