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Re: Qualtex on line ordering?
Hi Waters
Contact your local rep and he can sort out your password and prices
George
Re: Qualtex on line ordering?
seems my rep hadn’t bothered to set up my password on the system, they are looking into it now.
Not only that but the .net wotsit has upset my pc’s initial and from standby log in which, being the only user is not what I wanted. All sorted now but its a bit much for a company after our business to expect us to have all this hassle.Re: Qualtex on line ordering?
I didn’t know you could order direct from Qualtex, I thought they only dealt with their agents such as Crum & Sons in Glasgow. When I first started out I used to get my spares from Crums but half the time they would send the wrong stuff. 😕
Re: Qualtex on line ordering?
Phidom wrote:I didn’t know you could order direct from Qualtex, I thought they only dealt with their agents such as Crum & Sons in Glasgow. When I first started out I used to get my spares from Crums but half the time they would send the wrong stuff. 😕
The Scottish Rep is Paul on 07789695709
By the way if you want stuff at the prices quoted in the “Summer 2008 Offers” brochure, you will need to phone it through because the web site price is considerably more, and doesn’t get adjusted automatically.
Kent staff told me that they weren’t given an opportunity to see the site before it went live. They tell me that had they got the chance they would have corrected some of the glaring errors such as lack of descriptions and no alternative part numbers. But they did assure me that they were working on trying to solve the problems ASAP.
Re: Qualtex on line ordering?
Well i think i need to change,Summer 2008 offers is news to me and this last year i have bought all my spares from Qualtex
This came with my letter about the web site. Some very good prices in it.
Sorry about the picture but I couldn’t be bothered to get the scanner from the attic.
Re: Qualtex on line ordering?
My agent still can’t get me a password, having to fax orders through to them ATM.
To make matters worse an order they sent out to me on the 2nd June has gone missing. I’m sure the number i have been given to ring to track it is an Indian call centre. 😥
Jim.
Kent left two messages for me to call them back. When I did they asked me to to make up my own password then and there. I don’t know why Kent should be looking after me. I am in the Skye area. But I do appreciate it.
I think it was Kirsty that sorted things out for me try, giving Sittingbourne a call and forget the agent.
Re: Qualtex on line ordering?
The Scottish rep has left and all his accounts are being looked after by sittingbourne
George
Re: Qualtex on line ordering?
All orders i have put in have been done online,so the summer offers and the new web site have been news to me
Re: Qualtex on line ordering?
Thanks to information received it appears that I can no longer access Qualtex spares via the wholesaler I have used for over 15 years, DS Supplies from Stoke.
I will have to apply for a new online account and deal direct with Qualtex, I ‘may’ get better prices, that remains to be seen but it is a shame to have to give up a working relationship with a company and individuals that I have come to know very well indeed.
Jim.
Re: Qualtex on line ordering?
Well, we banged in a order yesterday online and today it has arrived.
Can’t fault that ❗
Re: Qualtex on line ordering?
Have been using since Mon 02/06/08. Few teething problems 1st day but fine since then. Prices all up on Spareslink prices but had a moan and they got adjusted, probably depends on what you spend. MK
Re: Qualtex on line ordering?
Would have thought Qualtex, of all companies, would learn from the mistakes of Parts centre/ Wash vac. I, along with many others, gave up on using them when their new fantastical web odrering system superceeded the Euroealm system which Qualtex took on to use to great effect.
Re: Qualtex on line ordering?
iadom wrote:Thanks to information received it appears that I can no longer access Qualtex spares via the wholesaler I have used for over 15 years, DS Supplies from Stoke.
You can still use your supplier but you will need your own direct account to access the web site, Spareslink can still be usedfor reference.
George
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