Qualtex on line ordering?

[waters]

Re: Qualtex on line ordering?

So when will agreed prices show up when items are ordered online.The price charged to me are the increased prices even when orderd on the phone.It would have been nice if ,when i placed the order,they could have said ,due to new system we can not give you those prices anymore.
Is it now policy that we all pay exactly the same price,no matter what we spend.When i first joined Qualtex,some prices were agreed and had a fixed price.I have now stopped ordering.Is it even legal that fixed prices can be sent and charged for at an increased price ,without informing the customer.

[parker]

Re: Qualtex on line ordering?

waters wrote:So when will agreed prices show up when items are ordered online.The price charged to me are the increased prices even when orderd on the phone.It would have been nice if ,when i placed the order,they could have said ,due to new system we can not give you those prices anymore.
Is it now policy that we all pay exactly the same price,no matter what we spend.When i first joined Qualtex,some prices were agreed and had a fixed price.I have now stopped ordering.Is it even legal that fixed prices can be sent and charged for at an increased price ,without informing the customer.

I need to look at your account and see what the problem is. please let me have your account number. If prices have been agreed then thats what we should be charging you but I need to check why its not happening

[electrofix]

Re: Qualtex on line ordering?

163 days into the website and not much improvement. ok so they have done a few tweeks but it is still not the user frendly platform i would have hoped
their tweeks as far as i see it are as follows

a qualtex only button that does not bring up all the qualtex parts 5/10

a veiw recent orders button but not the ability to search the ref for customer ordered parts and this info can be got off you statement button a complete waste of coding time 0.5/10

a website preferences button tha gives the following

an ability to veiw up to 50 items per page 10/10

an ability to turn on an off prices on start up can see a use for this but i wont use it 8/10

an ability to raise the rrp price by a percentage useless in its current form as there is no distinction between gen and non gen part and you cant add 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} to a gen price but you can get away with it on some non gen what i want is another box which is uplifted but i want to see the original price to enable us to know the retail price of the gen items 4/10

the back order screen is a huge problem no way of deleting items off it. if you click add to basket and then delete off order it still stay on b/o. qualtex delete thing off b/o when they feel like it and delete my customer refs as well and to top it all the items we cant delete are packed and shipped to when we dont want them just recieved 35 pairs of brushes i dont want. their is no way of knowing when you order something that this item is on back order as a consequence we get duplicate items and cant delete them. even phoneing the call centre does not delete items off this list
all the above a very bad carriers who dont deliver on time have tried 3 different carriers all are bad but i have no come back and no amount of complaints does any good worst was DHL we need some sort of a compensation when carrier doas not deliver dhl tried to deliver to us a 6pm we went home a 5 and we told them so some of the time its a day late and on 1 occasion arrived 4 days late you can imagine the customer complaints

to top it all they have sacked my rep. I now have no face to face contact with a firm i spend over £1000 a month with. How can i iron out problems over the phone. You cant talk about problems to the call centre you would never be off the phone. In fact the connect rep calls in and i dont use them very often am thinking of changing something i would not of thought about 12 months ago i asm really getting unhappy and am getting screwed on price sometimes i can buy the parts cheaper on ebay and i should be able to compete on ebay and make a profit

how does anyone else feel

Dave a very unhappy Qualtex customer ( for now)

[bazza500]

Re: Qualtex on line ordering?

Dave, Here is a present for you.

,,,….,,..,.?????!!!,,,.

It`s a few punctuation marks. I nearly passed out reading your post. 😆

[parker]

Dave, I will give you a call later to go through your concerns. Thanks Phil

[waters]

Re: Qualtex on line ordering?

Well i got the prices sorted and i like the new system but they have lost it for me.Recently had wrong parts sent and some parts missing and not for the first time lately.Unfortunately happened on a Friday so machines in bits over weekend ,so lost money because i recon in a small workshop so had no room to do other machines.Parts sent on Monday but charged for all parts so now got to arrange to send parts back when i put in next order.Was told to ring up future orders ,so that is it because i order online, and the order was ordered correct with the correct part numbers.When i have rung orders in in the past , i have still had parts not on the list at all .Qualtex do send the correct parts out straight away if they get it wrong but it looks like they will keep doing it ,and unfortunately i cant afford the risk

[scots]

Re: Qualtex on line ordering?

Just tried to place my order today, up comes a messge. “There has been a problem processing your order” please contact us.
When I contacted the Denton office, the girl had no idea why. She put me thru to another number, which then gave NINE options, none of which appeared to help me. I tried option 4 but after waiting 10 mins I gave up.

I cant tie up my only line in.

Dissappointed with the service and the order will now have to go into Connections, pity as up until this time we were increasing our orders with Qualtex.

Don’t know if its a website problem or what???

Anyone else had this problem?

[Author]

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