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Re: Samsung RS21DGRS Ice Build Up problem
Will just make one point about Samsung-the Technicians you either speak to when you call or reply to any emails you send have limited sources for their info-as the info on airflow rate for a unit is classed as being only required for engineers, the techs at Samsung dont have it, nor can they get hold of it.
Just thought Id mention this, as it seems some members think that Samsung employees are going out of their way to be unhelpful.
Re: Samsung RS21DGRS Ice Build Up problem
the samsung side by side fridge freezer is a dog.and like the previous poster posted i also feel that this site is more about generating leads for service engineers.i have on previuos occassions had the same response when i tried to do something about the samsung fridge…
there is a problem with this fridge,everyone knows there is.even your man at comet who stated,he had been to fix quite a few of these….
but the people on these forums see them as a good money earner,so why would they knock it…Re: Samsung RS21DGRS Ice Build Up problem
kr1664uk wrote:the samsung side by side fridge freezer is a dog.and like the previous poster posted i also feel that this site is more about generating leads for service engineers.i have on previuos occassions had the same response when i tried to do something about the samsung fridge…
there is a problem with this fridge,everyone knows there is.even your man at comet who stated,he had been to fix quite a few of these….
but the people on these forums see them as a good money earner,so why would they knock it…Sorry, but as the site founder that is total and utter rubbish, this site is not here simply to feed leads to service engineers.
These appliances do obviously have issues, whether Samsung care to admit it or not and we have stated that many times. We have also stated that Samsung, until now at least, have had problems with spares parts supplies. We have also stated that the technical information for a long time on Samsung major appliances has been nothing short of woeful. We’ve also steered many people away from buying cheap Korean imports which are obviously not as well built as the US competition, or even many of the EU sourced refrigeration units.
So you tell me, how is that feeding us more leads? We’re telling you to buy better machines that don’t break so often instead of cheap, inferior products.
These are more complex machines than many of old and, quite often sadly, it’s a case of trial and error to repair them. With the price of the parts we don’t feel that’s a fair burden on the consumer, nor are we particularly fond of the idea that we can’t just give you a manual and let you get on with it if that’s what you want to do. But do you not think that Samsung should supply this, not UK Whitegoods? Is it not Samsung that retain the copyright on this material, not UK Whitegoods?
We will even supply spares for these machines, no problem, how is that impeding your ability to repair it yourself?
The fact is that what you want is a chapter and verse, step-by-step manual and, only Samsung can provide that so I would suggest that you complain to and, about the correct party. Good luck with that though, as even we are NOT provided with such material.
It’s this simple, we do what we can within the constraints placed upon us and advise people as best we possibly can, if that’s not good enough for you then I’m sorry, there’s not much more we can do.
Kenneth Watt
Re: Samsung RS21DGRS Ice Build Up problem
Agreed…..How anyone can suggest such a thing from a site that clearly is offering help/parts/repairs/advice is beyond me
With regards to the itech info from Samsung-the manuals for engineering purposes are restricted to Korea only…not even the Tech at Samsung in the UK can get them
Re: Samsung RS21DGRS Ice Build Up problem
Hi All
The fact that previously Samsung may have been unhelpful or over causious that is changing and I personally as a samsung direct engineer have and will continue to give as much advise free and impartially in as much as i can.
But due to the liability and litigation possibilities that has to be guided towards what I feel that particular person is caplable of and knowledge.
Yes I do offer to carry out the repairs but I also go out of my own service area at no extra cost if the general public do have problems getting service.
At an average of 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} failure the samsung is a lower failurethan say the beko range or even the hotpoint range.
Bryan
Re: Samsung RS21DGRS Ice Build Up problem
Agreed Bryan 😀
Also with the new range of units that are in the process of being released, no issues have shown up when testing.
With regards to the failure rate-some may think 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} is 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} too many. In the grand scheme of things, considering the vast amount of units they sell, its a very small amount that actually require a repair and even less that are BER.
Re: Samsung RS21DGRS Ice Build Up problem
I thought I’d add my tuppence worth…
I myself had doubts about how helpful this site was, but only initially. The fundamental problem seems to be that when you post a query, there are a reasonably small ‘core’ of folk who answer. These are generally the time-served engineers, who will often know at a glance what the problem is, and the likelihood of the problem being a DIY fixable one or not.
Frustratingly for the FF owner, the way this news is delivered (if in the ‘not to be tried yourself category’) is sometimes not overly ‘tactful’ or explained in detail such that the poster can understand the futility of further DIY efforts. To the first time user with a potentially expensive problem, an answer that is posted in haste, of the type ‘time to call an engineer’, if not explained sufficiently, will tend to sound a shade unhelpful.
This may sound like a criticism of the ‘core’ folk, but isn’t really. It’s just that their perspective is so different, because they’ve been round the block so many times.
Often the fix is DIYable, and the advice given is excellent.
Being used to Forums where it’s ‘Joe Amateur’ helping ‘Jim Amateur’, with no constraint on Joe and Jim’s time and effort, this one is different, but understandably so. I’d imagine there just aren’t sufficient people for whom mending FFs is a ‘hobby’.
Mac: 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of a very large number is itself a very large number, 2 in every hundred, to be exact, not a happy percentage at all for a mass-market appliance. Edit: Judging from Mr Watt’s response below, I have been guilty of a gross underestimate of the failure-rates of mass market appliances! That’s shocking 😮 .
Re: Samsung RS21DGRS Ice Build Up problem
Optimist? wrote:Mac: 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of a very large number is itself a very large number, 2 in every hundred, to be exact, not a happy percentage at all for a mass-market appliance.
I actually do not believe that figure, it is ludicrously low. I also happen to have information, anecdotal to be fair and so cannot be considered as fact, that almost every Samsung side-by-side was a problem when sold, it was said that they “caused endless grief every single time”.
The normal anticipated and accepted failure rate will usually lie between four and twelve percent, per annum, for mass produced appliances, the quoted rate is at least half the norm and getting on for as good a failure rate as Miele and ASKO et all, I don’t think so somehow. I struggle to see how Samsung can possibly achieve this as the appliances are no better than any other mass produced appliance IMO.
In all honesty I would not trust that number without conclusive evidence of it being factual.
Then there’s the Chinese rubbish that we slag off, which manages to stun us all with a failure rate above 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}!
Draw your own conclusion.
K.
Re: Samsung RS21DGRS Ice Build Up problem
ok, here goes.. kr1664uk, your comments are unjust and unnessecary..
this site is definitely not here to generate income for the service industry,it is here for people to help people who need it
just in case you werent aware, theres a trade forum, which, in its own right is fantastic.. all day , everyday, there are members of the trade helping each other out, FREE of charge to help each other survive what has become a rapidly changing service industry.
so you had some trouble with your fridge freezer? yes im a comet engineer, and yes ive been to a few… funny thing that, because as a business, we sell them… do ford not see their own cars?
the previous post you refer to, which we’re all aware of was just plain silly, the advice given was far beyond the realms of sanity and safety, and had to be put to bed… regardless of what you or anyone might think, myself, and the moderators on here do actually care about everyones safety.. no-one, and i mean noone on this forum will condone any actions they dont deem safe.. its simple
this site was set up and maintained by some very good people, hours and hours of time are spent maintaining this site to what is generally considered a high standard.. they list parts, offer advice, and for what? people like yourselves throwing it back at them for offering FREE help.
i mean, look at penguin… fantastic guy, sits here for hours at a time, advising people , finding part numbers , all in his own time? for what? to have people like you criticisng him because he reminds you to unplug an appliance?im sure that if some work did come along, he’d take it, hes a business man, its what he does
its almost as if your criticising people who put adverts in the yellow pages are wrong for trying to muster work!!
im curious as to what line of work your in? do you do it free? do you offer free advice to your customers, bereft of any payment?
i cant believe the moderators spend so much time doing what they do, sacrificing their own spare time so a majority of people can diy their machines , i would say most people are greatful for the help, even in the eventuality that an engineer call is necessary.
samsung fridge freezers are at least one thing… a cleverly designed piece of equipment, which breaks the mould a little.. when these babies came along, it changed everything we ever thought we knew about refrigeration…
so you’ll just have to accept that sometimes, repairing a highly sophisticated piece of equipment isnt always possible by the individual, and looking at the post we’ve had regarding these things, people will always try, and we’ll do what we can to help them, but there has to be a line drawn somewhere..
oh, and further to your point, i certainly havent made a penny out of this site.. that was never my intention
myself, and other qualified engineers spend time in the trade section, assisting each other, sharing knowledge, pointing things out, and most importantly, we’ve all made some valuable friends
and THATS the reason this site was set up, and THATS what makes it great
any thing else is a bonus
so your comments were, indeed, uncalled for, unjust, unnessecary, and plain silly
hats of to the guys that created this site and made it what it is today, thanx
Re: Samsung RS21DGRS Ice Build Up problem
Your thinking about Samsung or us trade members giving information freely/generating income?
I don’t have my own business I work for an employer so you see I have nothing whatsoever to gain by directing the likes of yourself to repairs@ or any engineer for that matter.
Hope that shines another angle on the discussion for you.Greg
Re: Samsung RS21DGRS Ice Build Up problem
like im bothered what you think kr whatever
facts dont change, your wrong, your narrow-minded and ignorant, if its so bad, stop posting
simple really
or you can join the pc 12v fan brigade and start sending nasty personal emails
its a forum for help, not personal digs, so ill leave it at that
u sure ur not from horwich? 😆
Enough please everyone.
Please refrain from personalised comment. Fact is that we have been accused of something that we don’t feel is justified nor is there any evidence to support. Simply saying that “I think that” doesn’t make it a fact. Please understand that you will get a reaction from people based on what you post but I will not allow this conversation to devolve into something I would expect to see on a newsgroup as I like to think that we are above that.
K.
Re: Samsung RS21DGRS Ice Build Up problem
Dont shoot me! Im just the messenger 😮 . Also please note I did say the failure rate was AROUND the 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} mark-I agree its highly probable that it is slightly higher… I was merely trying to say that slagging Samsung off is unfair and unfounded However like every other electrical appliance they can and sometimes do fail. So what if people thing the failure rate is too high? As stated above, just look at other manufacturers that have failure rates much higher (ie 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d})
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