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Hi There
I have read through this forum all about the dreaded Ice up problem in the back of the fridge behind the fan unit. I am suffering the same problem on A Fridge I purchased from Comet in the January sales in 06 the fridge was never actualy installed till May 06 because the extension it was going into was not ready. So I am out or warranty even though this fridge has been switched on less than a year. The problem first happened a month ago so I defrosted with a hair dryer accepting I may have to do this at least once every 9 months as there seems to be no real fix for the problem. This morning it has happened again and I started hearing the fan fouling on the ice so appon investigation I found that in less than a month I had more Ice than before see pictures
The drain hole I take it that sometimes gets blocked is in the metal plate bellow the manifold but this is ok and the Ice build up seams to be from the top of the manifold.
Does anyone have any ideas because defrosting this every 3 weeks is gonna be a pain in the arse and I just cant afford to change the fridge. I have included a picture of the fan housing as well to see if this is the modified design being mentioned in other threads.
Thanks in advanceRe: Samsung RS21DGRS Ice Build Up problem
Hi
Your appliance is still covered by the Samsung 2yr warranty.
Dont bother calling the Comet service centre as you’ll only get heart ache after they try to fix and find they dont know what there doing.
Contact Samsung direct as they will do the repair normally on the first visit.You will need your purchase receipt to validate your warranty.
Bryan
Re: Samsung RS21DGRS Ice Build Up problem
Also when you call Samsung (0870 726 7864) make sure you give them your serial number and the exact date of purchase as without this the Tech agents you will speak to wont be able to arrange a repair.
Also a handy tip is to call them before 2pm, otherwise instead or waiting two days for a repair you may have to wait three or more.
Re: Samsung RS21DGRS Ice Build Up problem
The pictures were very helpful. I have had almost identical issues with my Samsung fridge/freezer. I’ve posted on this site my solution and it has not been well accepted by the engineers on this site.
However, when I contacted Samsung after 23 months (24 month warranty applies to these units) they attended my house and replaced the entire “cool-wall” panel – including the fan fitted into that panel. The engineer stated that the replacement was an “improved” version, If that’s true, ensure you get the updated version when they attend. Don’t just get them to repair by means of defrosting.
When my replacement part was fitted it lasted for 8 months before the fan packed-in. Removing the “cool-panel” causes a minor problem in so far as the upgrade appears to be the application of self-adhesive foam around the periphery of the unit. When removed, some of this breaks-off and stays attached to the back panel. There’s no easy way to then re-attach and ensure an air-tight seal. So you will likely get ice build-up again.
If you wish, PM me for details of how I fixed my problem.
Re: Samsung RS21DGRS Ice Build Up problem
You are aware Mike that you could be held liable for damages if your unapproved modification causes any harm in any way? Just letting you know as manufacturers have to carry special liability insurance to do things like this. And, when it’s unapproved totally, if anything goes wrong it’s down to you personally.
And it’s the individual, not the company, that is liable.
This is why we can’t go beyond a certain point with much of the information that is given out on here as, if we go too far, we can be held liable.
Some EU law, I know it may sound ridiculous and personally I think it is but we didn’t make the rules, we just know that they’re there. :rolls:
K.
Re: Samsung RS21DGRS Ice Build Up problem
Post deleted – Posts that can put readers in a position that could cause damage to either the appliance or themselves, cost them vast amounts of money to rectify or write off the machine will not be allowed.
Re: Samsung RS21DGRS Ice Build Up problem
Well said (i assume that message was from admin)….as admin make clear when u become a member of this site safety is always first.
Good for you guys!!!! 😆
Re: Samsung RS21DGRS Ice Build Up problem
I’m staggered.
You’ve made it very clear that safety is paramount.
I agree.
That in no way changes the fact that I HAVE SOLVED MY PROBLEM using parts that are fit for the purpose and utilise voltages that are extremely safe.
This is a public forum and I believe the readers should be treated as adults. Let them decide if a posted solution is for them – albeit with an admin’s warning that the suggestion does not come with any professional approval.
I could be mistaken but I feel that this site is more about generating leads for service engineers. Self applied fixes are therefore not welcome.
I again stress, my solution is fully operational two months down the line, has avoided costly and possibly unneccessary repair work/visits/expense and is making use of parts designed for the purpose if not entirely for the environment.
That said, your site was the spawning ground for my radical idea and for that I thank you and your contributors.
As a courtesy to this site and its readers I felt it would help to publish how I had resolved what is clearly a widespread problem.
I invite any new readers who wish to learn more to PM me.
I will not post openly on this site from this point onwards providing admin. leaves this post unaltered.
Note, I have not publicly made any suggestions that may be deemed harmful to life, limb or equipment.
Thanks,
MikeRe: Samsung RS21DGRS Ice Build Up problem
You just don’t get this, or you chose to ignore it, but as a courtesy I have allowed your last post to remain. What you are suggesting readers do is to take a EU standards approved appliance and modify it using a motor that is not designed to be used in a wet, cold and damp environment. To fit it within a cover that was not designed to retain it and connect the electronics to some heath robinson arrangement.
Now it maybe that you can make it operate but the vast majority of readers would not even consider this. They would much prefer to have the appliance repaired by someone trained by Samsung and with the necessary technical expertise and experience to do it safely – and god forbid that the repair goes wrong be able to resolve the customers worries.
You state earlier that as far as you could see replacement of the cool panel was a matter of changing the draft excluding strip – tosh. The replacement panel comes as a complete unit, fan, fan housing, electric connections and a modified drain assembly. Correct removal of this panel does not cause bits to fall off.
With regard to this being a vehicle for service engineers to generate work, to quote you – readers are adults, they may have ago, they may even purchase the spares from shop@, they might even use qualified engineers, alternatively they might even private message you for your further advice. The choice is justly theirs.
What will not happen on this forum is someone with a hairbrained idea publish it when it breaks all the rules of refrigeration engineering, good practise and could lead to tears when an electric module blows up, a pipe gets fractured or a cabinet gets punctured. You can take all the risks you wish with your appliance – do not expect us to suggest that others do the same.
Re: Samsung RS21DGRS Ice Build Up problem
It actually wasn’t admin that deleted the post. The mods do a sterling job in deciding what is fit or unfit for publication.
You may not like the rules Mike, but I’m sorry they are what they are and have been that way since the site started almost four years ago. Just because we don’t support what we consider to be a potentially dangerous repair, or placing people in harm’s way is no reason to make the veiled accusations that you have done in your last post regarding the purpose of this site. I also doubt that the hundreds of people that we’ve helped would agree with you either.
The simple fact of it is that you have used a part not suitable or designed to be used in the environment in which you have placed it and you have altered the manufacturers specification. It is potentially unsafe for a start and you have no clue what the airflow rate is or if it is sufficient to keep the food at a properly maintained tempersature to preserve it, so you could end up with food poisoning. You also have not a clue what the next person’s PC fan’s speed, diameter or airflow rate is that they happen to take out the “spares” box and therefore you can’t say that the next one will be safe either as you don’t have the facts to back it up without exact specifications. In fact, you don’t even know if it will be fitted pointing the airflow the correct way. PC fans vary in speed, power, noise levels and airflow in case you were not aware and they are not in any way, shape, or form designed to be used in a refrigerated environment. Quite the reverse, they are designed for a warm environment to expel heat or draw cool air.
Good for you if your happy with that but I’d wager you haven’t considered much of what I just said before now. That is because refrigeration has many more potential dangers than just leaking on the floor, not working or frazzling out. They are made to keep food safe and prolong the lifespan of that food, incorrect airflow will hamper that.
I too have come up with some, shall we say “unique” workarounds for a particular problem. That does not mean that I would recommend it to others, much less publish them.
Do I support that parts are so expensive, no, not at all. In fact, if you ask the engineers on this site I would bet you’d get 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} support for the notion that they are vastly over-priced but, as I all too often find myself telling people, we don’t make the prices we just have to live with them. We despise the high spares pricing just as much as everyone else as we’re overcharged massively never mind the public that do not have access to whatever pittance of discount we are allowed.
In reality we actually go out of our way to try to save people money on spares here. We even quite often do ourselves out of simple repair jobs that people are perfectly capable of doing themselves, we even tell people how to do it. And, we even hand out free advice on how to use appliances as well as the better ones to buy, ones that don’t break down so often!
Wow, that hardly seems to support the notion that we are here to direct more service calls to ourselves now does it?
What you have is a problem it seems, or at least we’ve had a number of posts about it and there is a cure. A new panel at the best part of £100. Do I think that’s fair, not really, but that’s the solution regardless of who fits it.
The best advice I can give is to contact the manufacturer and complain, by all means refer them to this site, these threads, to illustrate your point and have the machine properly repaired by whoever you choose, including by yourself if you’re confident enough to do it.
K.
Re: Samsung RS21DGRS Ice Build Up problem
and connect the electronics to some heath robinson arrangement.
Not quite, an approved, 12v D.C. power supply………the same unit that I’d use for a computer device using the same fan.
and you have no clue what the airflow rate is or if it is sufficient to keep the food at a properly maintained tempersature to preserve it, so you could end up with food poisoning.
If the fridge has any intelligence it will detect the required temp (set from the front “user accessible” panel) and account for the increased/decreased airflow.
You also have not a clue what the next person’s PC fan’s speed, diameter or airflow rate is that they happen to take out the “spares” box and therefore you can’t say that the next one will be safe either as you don’t have the facts to back it up without exact specifications.
Why should I need this data? Samsung refused to supply this info. to me whewn requested some weeks back. Do you know the required airflow rate ?. I’d assume that having installed a replacement fan the test has to be…….. is my beer/wine/cheese/ etc. coled to the required temp. as per the requested level on the front panel……and it is.
That is because refrigeration has many more potential dangers than just leaking on the floor, not working or frazzling out. They are made to keep food safe and prolong the lifespan of that food, incorrect airflow will hamper that.
You are so right. When the fan failed completely and Samsung were unable to provide a speedy response my beer/wine/cheese etc was a dog. Now they are perfect.
Do I support that parts are so expensive, no, not at all. In fact, if you ask the engineers on this site I would bet you’d get 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} support for the notion that they are vastly over-priced but, as I all too often find myself telling people, we don’t make the prices we just have to live with them. We despise the high spares pricing just as much as everyone else as we’re overcharged massively never mind the public that do not have access to whatever pittance of discount we are allowed.
Give me a break lads. My fix cost me nothing…. other than a few minutes…well, abouy an hour all told.
And, we even hand out free advice on how to use appliances as well as the better ones to buy, ones that don’t break down so often!
Like me. But unlike me, your advice isn’t censored. 😆
A new panel at the best part of £100. Do I think that’s fair, not really, but that’s the solution regardless of who fits it.
If you’d bothered to read all my posts you’d have realised Samsung already replaced this part under warranty ONCE. It then failed after 8 months. They only offer three months warranty on replacement parts.
and could lead to tears when an electric module blows up, a pipe gets fractured or a cabinet gets punctured. You can take all the risks you wish with your appliance – do not expect us to suggest that others do the same
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Firs, I never suggested others should follow my advice. I only posted my experiences in case others could benefit from the info. Second, how the hell could pipes get fractured from my installation of a 12v d.c. fan in place of the Samsung 12v fan ? And cabinets punctured? My solution is not rocket science guys. It’s on a par with the Russian solution to writing in a zero-gravity environment as opposed to the U.S. solution.
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Th U.S. developed a modified Biro
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.The Russians used
the pencil 😆 😆 😆
Lighten-up guys,
We can argue semantics all day, each time I get to describe my innovative solution to a massive problem that Samsung appear to have with regard to their frost-free fridge/freezers.Like I keep saying…..my solution IS working. There’s no immense noise (I dropped the volt supply to 6v) there’s a noticable supply of cool air in ALL parts of the fridge, there’s no build-up of ice……… I think Samsung should be beating a path to my door to seek distribution rights 😆
MikeSo, you know better than all of us that repair them as well as the manufacturer then, because that’s what you’re saying.
Then in one breath saying the fridge is intelligent and, in the next, that it isn’t rocket science.
Okay then… moving on…
K.
Re: Samsung RS21DGRS Ice Build Up problem
I like a man that keeps his word – ‘I will not post openly on this site from this point onwards providing admin leaves this post unaltered’
Re: Samsung RS21DGRS Ice Build Up problem
ooh im glad ive been sat on a sun lounger for the last week
incidentally, that problem in the pic is caused by that sensor ( the yellow wires poking out of the ice!)
cost about £7 well worth it.. stick an evap cover on it.. problem solved!!!
oh, and i work for comet, and i think youll find we fix a lot of them
that was an unnessecary swipe!!!
neway, hope youve solved your problem!
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