- This topic has 37 replies, 6 voices, and was last updated 20 years, 7 months ago by
.
-
Posts
-
Do you know I was convinced that lot had a subject in this room, can’t find it though. Oh well plod on!
Just had a phone call from Daves neighbour in Newton Abbott, Ray Penny Service Force agent. Covers Exeter & Plymouth etc.
He asked, “Who’s Service Power? They phoned my office earlier today, looking for an agent in the South Devon areas.” He didn’t take the call himself, but was supposed to phone them back.
I gave him a few of the impressions I was under etc. I suggested he take a look on the net, but he isn’t interested in IT & would not waste his time looking, (His words).
He said he would phone and tell them, “Thanks but no thanks, just found out about you on the net, and due to negative press, sorry not interested.
Opportunity there for you Dave.
Alex
😀
Result then.
I can’t get over some of these guys not using the net though, it’s essential for modern business now.
K.
kwatt wrote:😀
Result then.
I can’t get over some of these guys not using the net though, it’s essential for modern business now.
K.3 REASONS.
1 He’s getting on a bit.
2 He lives in Devon. (Simple Country Lad)
3 Along with a lot of Service Force agents, too insular to look outside of the group. He was an Electrolux manager in the past, therefore a trifle conditioned.
Despite his fear of Technology, he phoned the right person. Told me some old thing about if there was anything to be told or information to be given out, Alex will know.
Good enough in this case as it happened.
Alex
Re: Service Power
Alex wrote:Opportunity there for you Dave.
I think not thanks all the same 😀
Dave.
Re: Service Power
In case you missed it in the main arena. Some scouser was trying to look for his old buddies from Candy, and came up with some names. Friends-reunited, eat your heart out!
I phoned Terry Jackson last night and he put me in the picture regards who is doing what. I told Terry I would post up the results, and asked if he had a problem if I divulged who he is now working for. He is quite happy for all to know where he is, as people should look at him as the guy they know, not who he works for and his associates. Good point I suppose.
The point of this is, Terry Jackson was a service Manager for Candy, before that Merloni, and despite all that an all round good bloke, (well I think so). Anyways, he has been seduced by his old Powerhouse boss David Brock. Sold his soul to the devil perhaps.
This gave me the excuse to ask a couple of things, and I steered the conversation around to Trubshaw. He tells me that Trubshaw is still there but is more or less a salesman, and deals with new accounts. He has no controlling power status etc. Another little snippet, they are pulling in a fair few new repairers on the Brown goods side, and most are NESN agents. Intrigues me how that’s possible when Mr T managed to tie all the agents down, and not go to other work providers.
Nice to have an insider, but I don’t want to abuse this if you get my point. Any info volunteered will be passed on though.
Alex
Re: Service Power
Glen Dimplex are talking to Service Power to manage some of their work in areas where they have a shortfall and poor cover. Apparently they are offering about £34 odd per call, and £40 for gas.
I didn’t tell you this though.
Alex
Re: Service Power
what!!! no refrigeration?
I hear that GDHA are making an arse of the refrigeration they’ve got.
And at those rates, I’m glad I don’t need the work.
Kevin:rotfl:
I feckin’ told them all, but did they listen?
Serves ’em all right and it’s actually better for us in the long run as there’s precious few that can do refrigeration, so here’s my tactic…
We now know that it’s all screwed up so, when they come asking us to bail them out I will not refuse. However, there are strings. I want a sensible rate for the work and I want a minimum of a one year contract otherwise, so far as I’m concerned, they can go whistle.
The problem is, how do we get this information out there without causing too much of a fuss and are people prepared to stand up and be counted, even against CDSL?
K.
Re: Service Power
This is why I cannot get my head round the fact that Glen Dimpex are hadling the Beko, yet passing on the Lec to me.
Suppose there is a chance the whole of the overflow is likely to go to Service Power. They will need to set up an account and guarantee to buy £30k per year in order to get bits.
All good fun
Alex
If they arse up Beko it’s not their own customer whining at them. They have the luxury of proving the system with someone else’s reputation.
K.
Re: Service Power
Back to Service Power.
Had a visit today from some Guy called Roger House, guess who he used to work for, yes you got it, Powerhouse.
Anyway, he chats away shows me the computer logging system and after ensuring I’m not an NESN agent asks if I’d like to be one of their appointed agents. He tells me who they do work for and they are second tier repairers for some national service agencies.
He shows me the pricing structure and assures me all invoices are addressed and paid on time as long as jobs are completed 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} correct and there are no issues. (They all say that) and of course as long as KPI’s are up to date. Oh Yeah!
So, I say I will make some phone calls to existing agents to see if they are Kosher, and he gives me the list of their approved repairers, some interesting names on there, but I will not divulge that information to anyone. Now it looks like my name may be on the next list. Read on……….
No sooner had his brake lights gone on as he left our car-park, and I get a phone call from a UKW member welcoming me to the S.P. Network. Blimey, that was quick, and I haven’t even signed anything.
Now I’ve been hung as a sheep instead of a lamb, I will trial them for 3 months, and report accordingly in this forum. I suspect they have very little in the way of work in any case.
Alex
Re: Service Power
I’m intrigued at the UKW member phoning you, whoever it is will have obviously passed any bad press back to them or is employed by them now as I for one haven’t to my knowledge given any SP employees trade access nor have I been asked 😕
Dave.
Re: Service Power
An update for you all.
You may recall from an eariler posting that it looks like I’m a fully paid up member of the Service Power network. Well if that is the case, they don’t have any work for me, as bu99er all had been passed to me.
Then I get a rumour that they are second tier for one or two national service networks.
Will keep you posted if this ever kicks into anything.
Alex
Re: Service Power
After a slow start, calls started coming through. From 1 a month increased to about 15 per week. All are Glen Dimplex own products or Beko products.
Ken Hart from Beko got hold of the fact they were subbing out this work, and put a stop to it. That slowed the flow.
We then only received Glen/Dimplex work, and that was in peaks and troughs depending on engineers holiday or sickness. We had a raft of GDH recalls, which we rejected. We also had some where the customers had refused their engineer?
When a call is cleared off Service Power, it is left subject to client review, which means 6 weeks down the line if Steve Ellison of GDH doesn’t accept your findings he will reject, and you don’t have a chance to appeal. So I invoice their bloody customers.
We have one where parts are needed and as protocol we have to phone & order direct from GDH who sends the bit to the customer, who then phones us and we go back. This one call 6 weeks later, and customer not responding to mesages whether they have the part, we close the job. Rejected as call incomplete.
Another as above, transpired the machine exchanged, again rejected as incomplete.
Another where the customer refused repairs, they then sent their engineer who had the part on his van, and completed the call. Rejected because we could not get the customer to accept a repair on a brand new product.
Have phoned Terry Jackson & told him not doing any more GDH work, he asked me to e-mail examples as most agents are complaining the same. The problem then falls on S/Power as they have agreed to outsource and honour all commitments.
Their accounting is a shambles, they tell you on a friday what calls they are paying, don’t tell you when; 6 weeks later a sum drops into your bank account, but does not match any of the amounts you have been expecting.
I used them as a workload filler, but not for much longer.
Alex
- You must be logged in to reply to this topic.