SMEG Repairs

[kwatt]

Re: SMEG Repairs

Smeg are okay, no better nor no worse than any other mid-range manufacturer IMO but you are paying for the styling and acres of stainless steel used in many of the products as well as the design.

The service is, as Alex states, as good as the local agent in your area and it’s not high-volume so many agents will not see too many of them, therefore they may well not stock much. I certainly would not think that the service was, overall, much worse than many others out there and certainly it is better than some. You also have to bear in mind that the agents are not being paid a premium rate and therefore cannot provide premium service for the appliances, in fact the rates paid for Smeg are only just on a par with many lower end products. So the customer’s expectations and what can actually be done within the financial constraints are a case of “never the twain..”.

K.

[admin]

Re: SMEG Repairs

The model number of my oven with the problem rotisserie is S351-X. Any assistance will be appreciated.

Thank you.

[Martin]

Re: SMEG Repairs

Rebecca,

What is the problem with your Rotisserie ❓

Martin

[Penguin45]

The chickens fall off the rotisserie’s prongs.

[clivejameson]

Re: SMEG Repairs

might stop them crowing at the crack of sparrow fart though? 😉

[kwatt]

Re: SMEG Repairs

Rebecca,

I haven’t used the rottiserie much in my Smeg but I have done chicken in it okay with the supplied prongs. The only hassle I had was that, as the bird cooked, it “loosened” up and started to come away from the supplied ones.

I think I aquired another set as well as a set of kebab ones from another customer I was at a while back who didn’t want them and they’re fine for most uses. I’ll try and see if I can find out what model they came off for you as they should fit. Also, if memory serves me, whilst the rotiserie bar is square as opposed to triangular, some of the De Dietrich ones will also fit to the Smeg bar.

Generally we don’t get many problems with these as I don’t think that too many people actually use them. Great for kebabs though if a bit on the messy side. 😉

K.

[kitchenhell]

Re: SMEG Repairs

Looks like i’m stuffed for this years turkey!

I have a smeg a42 with rottiserie, which i did actually use quite a bit (and thought was ace) until it stopped rottiserie-ing about a year ago! i could never be bothered to find out what the problem was, BUT NOW THE MAIN RING HEATER ELEMENT HAS GONE ON ME!!
bloody smeg!…after reading most of these posts i realise what a mediocre to poor build quality these products actually are! (cost me close to £1500 with hood and splash!? 😯 )

can anyone tell me what’s up with me rottiserie and my main heater element and where i may get spares from?
dec 25th is closing in on me fast..any help would be greatly appreciated.

TA

Wayne (Nottingham)

[kwatt]

Re: SMEG Repairs

Hi Wayne,

The element should not be a problem at all.

The rotisserie is a simple thing, there’s really only a motor in it and I would doubt if many or anyone had one on the shelf. 🙁

What’s your postcode area and someone may be able to bail you out, but you may not get a reply till the morning.

K.

[kitchenhell]

Re: SMEG Repairs

many thanks for the ultra fast reply!
my post code is ng8 1nd

regarding the rottiserie (when you say it’s simple) is it likely that the motor is ok but the mechanism (if there is such a thing 😕 ) has come loose?

are the heater elements simple to replace or will i need an engineer?

regards
W

[Penguin45]

Wayne,
The rotisserie is likely to be driven by a motor/gearbox assembly. The fan oven element is mounted on the rear of the oven box, behind the rear panel that you can see. Some elements are screwed in from the front, some are bolted from the back.

If you’re not sure what you’re doing, you must get professional help. Do nothing without pullimg the plug first.

Regards,
Penguin45.

[Dave_Conway]

Re: SMEG Repairs

kitchenhell wrote:my post code is ng8 1nd

http://www.ukwhitegoods.co.uk/search/fi … ineer.html

I’m sure one of the guys will be able to help you out 😀

Dave.

[admin]

oh dear ive been smeged too, my “piano” can’t cook, but heh neither can i, guess its more salad and soup, think i’ll take up the violin

[Dave_Conway]

andrea,arundel w sus wrote:oh dear ive been smeged too, my “piano” can’t cook, but heh neither can i, guess its more salad and soup, think i’ll take up the violin

Could you elaborate a little on this please :con:

If you are after some help a bit more info would be handy 😀

Dave.

[admin]

Re: SMEG Repairs

i sadly have a smeg a1.1. at less than 4 years old it has had the same recurring problem with thermocouple as mentioned below. so far replaced 5 times, latest a new version but according to smeg there was no problem with others. oven door hinges have been replaced twice. wiring bundle burnt out 2 yrs ago and has done same again yesterday and oven element has been replaced twice.

according to smeg there is no real problem!!! appointed engineers very expensive and slow

so far i have paid out nearly £600 in repairs and have now got to the point of buying a new cooker and dumping the smeg.

DONT MAKE THE SAME MISTAKE

[admin]

Hooray!!! We took Allders, who sold us the SMEG ovens, to court and were awarded the cost of the original ovens plus the cost of going to court. For all you people who have a problem with SMEG I would recommend getting in touch with the shop first and then the Trading Standards office who were very useful to us. Good luck.

[Author]

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