[AGMK]

Re: HOTPOINT OPENSPACE MULTIFUNCTION OVEN OS897DIX

Much appreciated thanks for the effort.
It turns out that it’s ‘covered’ within hotpoint’s five year parts warranty but at the cost of a call out costing me £110 notes… Awaiting engineer towards the end of this week.
They have suggested and so have some local guys I called that it’s the main board which has gone and needs replacing, I guess a new board at £110 cost me is not too bad if it lasts another four years of good use.

Only gripe I have is with Hotpoint’s customer services people, their lack of proffessionalism is some what to be desired.
Initially booked for a visit last Friday having agreed with the agent that I don’t arrive home until after 1400 hours, to get a text on the day stating we’ll be with you between 10:00 and 12:00 hours ! Err hello , there is no one home…

Then the engineer refused to alter my time as too short notice, and he’d already planned his visits for the day , even though they knew FOUR days in advance and it was put on the notes…

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