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Re: Vented Tumble Dryer? Got to be from Empire Catalogue?!
I bought the Zanussi above (after recommendation on here) – only had a few weeks so can’t comment on reliability, but seems to do what it says it will do without problem. Happy with it.
Re: ISE5 Broken down for weeks and no one seems to care?????
I’m very keen to hear the outcome of this and hope the OP keeps us updated.
Re: ISE Insurance backed Warranty?
HI Quickwash,
You’ve lost me! (Not sure what I misunderstood!)
I agree completely however that the confounding of the 1606 and 1607 has definitely made this thread less intelligible.
My fault I think, in that I’ve had concerns regarding the 1606 warranty and lack of associated documentation since I bought it (I posted about it at the time). The change to the new method of warranty stirred my concerns more (why change it if all was OK, was my thinking…)
As I’ve said, I’ve had the explanations most of which I’m comfortable with. It’s no secret I think firmer more tangible documentation should be available, I’m told this is impossible due to the mechanics of how the insurance works and at that I let it lie.
Andy
Re: ISE Insurance backed Warranty?
kwatt,
Thanks. The trouble you have is that the type of customer who buys the ISE 10 will almost always be a person who researches for ages, wants to know everything about the product and will be annoyingly pedantic about detail. (don’t worry, I recognise this in myself!) Deep down you want this type of customer, they tend to be loyal and are proud to own a quality product and will recommend it to others.
The product you’re selling dictates the customers you’ll get!
I really appreciate the replies on the fora, despite not always agreeing on this particular issue.
Re: ISE Insurance backed Warranty?
Hi Quickwash,
Sort of, I suppose. I’m probably now getting as tired as everyone else with this thread!
I agree that it’s great that this forum has people from ISE, I imagine it’s the way most of us gleaned information before purchasing and the ethos of ISE as played out on this site over the years is definitely one of the reasons I bought. It was a big purchase for us, and we’ve been happy with it.
I also have no reason to doubt ISE’s propriety and have never said I did. I have no reason to believe the machine will not live up to expectation, or that I will ever need the warranty. I seem to be a very low user of waranty/insurance compared with many people I know (I have it, just seem not to have to claim really). In all likelihood the warranty will never be needed.
I don’t agree however with, “surely it is obvious that ISE would not be able to promote the machine as an ISE10 with a ten year guarantee if you only have a 5 year warranty, they would have been had up by trade descriptions by now!”
It is not obvious, but I agree in all probability all is well. If it were obvious though, this thread would not exist.
The 10 year insurance backed guarantee lacks clarity to me for the following reasons: (i) I have no insurance document, (ii) I’m not confident (in that I hold no proof) that the terms of the warranty in the event of ISE’s collapse will remain the same as no insurance terms are available and (iii) proof of warranty is a number sent, with no attached terms, which states 5 years of cover – although I appreciate kwatt tells me it’s actually 10 (I have no reason to doubt him, but no confirmatory documentation either).
I think it’s a simple case of I thought I’d bought an actual tangible warranty with the product which had very simple fixed terms and was underwritten by insurance in the event of ISE’s demise. I think I’ve got something which has subtle difference from what I thought, but is still likely to be OK.
I think my rantings end here (thank God I hear resounding out!) My feelings are that in all probability everything is fine, but I have an underlying feeling of unease which has not quite been settled.
I’m likely just too cautious and untrusting a customer!
Re: ISE Insurance backed Warranty?
(EDIT – well unfortunately not able to let lie as yet. The email I received from ISE when studied shows my insurance number but appears to show a 5 year warranty term, not 10 . It also has the words “5 year No BER L&P”. There is likely a simple explanation but I’m afraid the email received does not yet give certainty of a 10 year insurance backed warranty, and indeed appears to add to the confusion showing what appears to be a five year term. I’ve emailed to clarify and will update, I’m sure it’s nothing and I hate to be the persistent annoying toothache here, but I honestly feel the lack of clarity is not of my making (despite many long threads saying ISE cannot be any clearer!)
My only wish is for confirmation that a 10 year insurance backed warranty was purchased when I bought my machine and some written confirmation from the insurer as to the terms of that. It can’t be too much to ask for clarity over this – an email of a number (which appears to demonstrate a 5 year term) is patently not that. I’m increasingly frustrated and disappointed to be honest.
I’m afraid the whole thing is appearing more and more obfuscative. On one hand I feel bad that I’m being so persistent but on the other I cannot, despite reading the thread over, see that I have proof of what I thought I’d bought. (Let’s be honest, and I’ve re-read the thread, no proof of a 10 year INSURANCE BACKED warranty has currently been provided, and any insurance terms are not available to us.
If this is the case then please say so, it’s just not what I thought I bought. I repeat my assertion that it’s not too much to ask.
Re: ISE Insurance backed Warranty?
I’m sorry, it’s not just a bit of paper. It’s a legal document and the customer has paid money and it forms part of the contract.
The “insurance backed” bit of the original ISE warranty served to allay concerns from consumers that it was indeed just “a bit of paper”.
The insurance backed element means that an insurer underwrites the risk and those insurers are bound by various statutory duties and actions in the events of the insurance company itself falling into trouble.
That said, I’ve today received confirmation of my insurance number from ISE as they said they would do. I’m happy about this and am OK to let things lie, I’d be happier to see a written document from the insurer for the reasons I’ve outlined before but accept this can’t be done for the reasons outlined (that is to say, no such document exists…)
I have to accept that such a thing does not exist, but must now take it on trust that the terms of the insured warranty in the event of ISE going bust is equivalent to that described at purchase (full mechanical and electrical cover excepting silly acts from customers).
The machine has been great so far and I hope I never need to call on the warranty at all! Nothing would make me happier.
Re: ISE Insurance backed Warranty?
Thanks for the above replies, I shall email and request my insurance number. As for terms – it looks as though I assume the terms of the warranty continue to be full mecahnical/electrical cover (obviously excluding user idiocy).
Just so my question doesn’t get lost, and I honestly don’t mean this to be persistent or rude but think the question is valid but not yet fully answered:
“If ISE goes bust next year, who provides my warranty, who would I contact for service and what would the terms and conditions of that warranty be in that situation?”
It would give me great reassurance to know the answer. I’m interested whether the full warranty ISE offers (and takes the hit it would seem when AXA don’t always pay out) would be the same in the event of ISE ceasing to trade.
Re: ISE Insurance backed Warranty?
kwatt,
You’re right, I rose a little against Quickwash’s comments that some replies have been rude as I don’t see them that way on reading.
I suppose I have a feeling that what I see is a reasonable worry about not having much actual proof of warranty in my hands is not seen as really an issue by ISE. It may be I’m too cautious/untrusting and I’m happy for other ISE owners to say “pipe down, none of the rest of us are bothered!”
But, if I had one question that I’d be keen for an answer about it is this:
“If ISE goes bust next year, who provides my warranty, who would I contact for service and what would the terms and conditions of that warranty be in that situation?” I know it’s incredibly unlikely to happen, but let’s suppose it does.
Again, apologies for any offence.
Andy
Re: ISE Insurance backed Warranty?
Quickwash,
I’m uncertain if the direction about “rude” comments may be directed at any of my posts. If so, I’ve been very careful not to be and refute that.
As I say there is a growing feeling that any questioning around this subject of warranty is deemed as vexatious and “rude” by those involved.
If to ask about the warranty terms of a machine called ISE10 where the “10” stands for 10 year guarantee and has been a large part of the marketing and selling then something is wrong.
The direction to the insurance broker given above seems abrupt and I honestly feel is the wrong way to go about things. People want peace of mind about the large purchase they made, unfortunately “it’s all OK, don’t you guys worry about it” seems to be less convincing and people are questioning the terms of the warranty. This is prompted by real or perceived lack of confidence in the warranty by ISE, reflected by the move to a new system of providing cover.
Is this really so bad and are we (am, I) so outrageous in our wish to clarify the warranty??
It’s almost as if questioning of ISE is somehow against the grain and to be frowned upon. I honestly don’t get it. I’m not a difficult, vexatious man or one prone to complaining. I’ve complimented the machine and in particular the agent who supplied me on this forum.
Be careful not to turn the honest enquiries of decent people into something they are not. It’s really not the way to do things. Directing people to “find out for yourself” regarding the warranty is wrong in my opinion, but I’m happy to do it if that’s the direction ISE feel most appropriate. People will make their own judgements regarding this tack, and one thing ISE has to be congratulated for allowing free discussion on a forum such as this. That said, there is clearly a feeling the original ISE10 warranty needs firming up and I disagree that people should chase around doing it themselves.
It seems, though, we’ll have to agree to differ on that.
Andy.
Re: ISE Insurance backed Warranty?
Well, I shall keep following this thread with interest.
I can only speak for myself and say that when I bought the ISE 10 the 10 year solid guarantee formed a large part of my decision to purchase. This was more important to me as, although I was sold on the ideals of the ISE brand, it was clearly a new brand and seemed more risky than, for example, Miele. The insurance backed guarantee swung it, in that in the event of a failure of ISE as a business my guarantee was independent of ISE trading: that is a separate insurance policy was purchased as part of the cost of buying.
I’m happy to be told that my machine is, in fact, covered as advertised.
However, the explanations regarding the insurance policy, the lack of documents and the seeming inability to even want to talk about the terms of the cover do worry me.
Why should I worry about the insurance policy, I hear you ask? My contract is with the supplier (and ISE). Well, we are told that the insurer is not paying out in a proportion of claims made by ISE itself! This must mean increased machine repair costs which has to be born by ISE. ISE itself appears surprised by the insurers unwillingness to pay out. I therefore ask is the insurance backed warranty which ISE has arranged with AXA what they thought they had bought? The answer seems clearly to be “no” as ISE has given up with the policy for new products. The reason given is vastly increasing premiums, this could actually be for many reasons – one of which could be larger than expected claims on ISE machines. It raises the question are they as good as we’re told??
I still think some written proof of insurance backed warranty along with a unique reference for each individual customer who bought one of the old ISE10’s does not seem an unreasonable request. Perhaps I’m wrong and unreasonable but it seems such a basic request, as I’ve said before I queried why it didn’t come at the time.
The answer that people can write to ISE and request their insurance number just seems a little bit poor when you consider basic customer care. I get the impression that ISE sees it as a bit “narky” to want sight of paperwork regarding the insurance backed warranty which I have no doubt played a large part in many customer’s decisons to purchase. I don’t think it is, irespective of the replies I’ve seen.
I’ve been recommending ISE left right and centre. Currently I reserve judgement, the uncertainty and lack of clarity around the issues discussed trouble me a little. It would seem so easy to produce a master copy of the insurance policy along with details of how to obtain proof of individual cover, and I can’t understand (for business reasons, if nothing else) why ISE would not produce it to allay consumer anxiety.
Re: ISE Insurance backed Warranty?
kwatt,
Thanks for the reply, I have no reason to doubt you and apologise if the questions come over as lacking in trust. However, it seems to me that your customers have to invest not only a large sum of money but also a large amount of trust into the ISE10 ethos. It’s a leap of faith to buy from a smaller less well known company than say Miele. You’ll be very aware of this. These fora are full of comments along the lines “don’t worry you’re protected even if we go bust by the 10 year insurance backed warranty”
I’m happy I’ve got an insurance backed warranty (this was heavily marketed and described as a positive thing on these fora). That is what I bought and I’m glad that’s what I’ve got.
I still feel it would reward the trust placed in ISE if a written document confirming insurance policies and numbers came to customers. To be brutally honest, I worry about the awful situation of you going bust (and I sincerely hope you don’t as I agree with your ethos and in particular the support of smaller independents and repairers).
It seems the insurer is not paying out in a reasonable number of claims that you make (hence the decision to the “fighting fund” model you now are moving forward with).
If you go bust, they are even less likely to pay out to me! (Especially if I don’t have a document outlining the terms of my insurance cover.) I assumed a watertight (pardon the pun) parts and labour warranty covering all but me doing silly things to block it or damage the machine. Is this what I’ve got (I have no way of knowing)?
If a large proportion of your claims are being rejected – is the policy you’ve purchased fit for the promise made at purchase? The only way to know is for the customer to know the terms and have proof of cover isn’t it?
I’m happy to be trusting to a point, but still feel details of the actual insured terms and proof of my individual cover isn’t asking the earth. It’s not for me to decide your company’s policy but as this is a fora where ISE is regularly discussed I think it fair to outline my thoughts and concerns.
Apologies if I seem vexatious, I really don’t mean to be and honestly wish the company well. The machine, for all this talk, really does seem very good!
Andy.
Re: ISE Insurance backed Warranty?
Sorry we overlapped. Just so it doesn’t get lost, can someone from ISE review my post above and clarify cover for people who’ve previously purchased ISE10s.
Re: ISE Insurance backed Warranty?
Well I’m quite disappointed to hear this. See my request for some info regarding the ISE10 warranty after I bought it earlier in the year (concerned that I had not received insurance backed guarantee documents).
http://www.ukwhitegoods.co.uk/modules.p … highlight=
You’ll see my comments about the security of insurance backed warranties and my wish for actual paper documentation of cover. Can you confirm that money from the purchase of my machine (earlier this year) has purchased a 10 year insurance backed parts and labour warranty?
If so, I have no copy of such policy and feel I’d like to have this in my possession, so how do I obtain this? I’m also unclear that claims have been rejected – the insurance backed warranty was clearly in place to provide reassurrance to customers in the event of ISE going bust. Am I right to be reassurred or should I be concerned?
Can a previous purchaser get a copy of the terms of warranty and insurance arrangements? The warranty arrangements were a major consideration in my decision to buy and I’m sure for many others.
I found the reluctance/inability to provide insurance backed warranty documents unusual when I enquired before and remain concerned about this issue to be honest.
Reassurrance (and documents) are required. Does any ISE 10 owner have insurance warranty documents in their possession??
Andy.
Re: tumble dryer for garage
Thanks to all for your advice. I fitted the vent this afternoon without problem. To any other DIY novices like me, the “stitch drilling” worked fine, made an almost perfectly circular hole and any minor imperfections are covered over by the plates in the vent kit (less than a tenner from a builder’s merchant).
Tumble dryer arrives tomorrow, here’s hoping I’ve chosen something at least half decent.
