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Re: ISE Appliances cease trading-who deals with warranty cla
Jackal, iadom, thank you much appreciated.
Lee8 thanks also, you are jaded by experience – I know many hard working decent business men who trade on their ability but also their word.
This “its capitalism” thing is bullshit, I firmly believe the majority of people to be decent even if this thread sees me questioning some practice regarding ISE.
Re: ISE Appliances cease trading-who deals with warranty cla
Do you worry about sourcing parts for the machines?
Re: ISE Appliances cease trading-who deals with warranty cla
Iadom,
I forgot to ask, and you seem a decent sort from previous help on these fora.
With so many machines on your books, do you worry about being able to get parts in the future or not?
Re: ISE Appliances cease trading-who deals with warranty cla
Iadom,
Sorry, posts crossed.
Thank you for that, it’s reassuring.
(Your FENSA window company seemed to act fraudulently, I’m sorry you lost out due to their lack if basic business skill and lack of moral decency)
Re: ISE Appliances cease trading-who deals with warranty cla
You can behave decently in business though, you really can and many do.
You can try to be true to your word. You can be contrite if you make a cock up.
People are generally decent. I believe I am, despite being painted as a whinger who has nothing to complain about!
This whole outfit (again) set about saying it was about cleaning up the industry, making things right for repairers and actively asking customers to support local independent traders.
Which we did!
Re: ISE Appliances cease trading-who deals with warranty cla
Now just double checking again.
Lee8 you said just as an expensive iPhone costs peanuts to make, the chances are so did your expensive ISE.
Can I just double check, do people in the trade who know these machines feel now that they are just well marketed cheapo machines? There was all sorts of stuff about the stainless steel drum, commercial bearings, decent motor, designed with the repairer in mind, etc etc
Was at least this much true or not?
Simple question, have I been done over by the marketing and was this machine worth it’s price tag (have I just bought some kind of Indesit equivalent?)
You’ll understand why I’m starting to doubt…
Re: ISE Appliances cease trading-who deals with warranty cla
Precisely my point all along.
I now ask a question to the people in the trade, separate from my whinging rants thus far.
Do you think it really was a good machine (was this bit of marketing true?) and should I feel reasonably sure that in the event of breakdown that parts should hopefully be obtainable.
I think despite my anger I’d find some reassurance in that, as would the many other decent “non annoying” customers who bought in good faith and will stumble across this thread in the upcoming weeks and months.
It’s gutting to think you invested a large sum for the long term to think that a simple part breaking could now write it off.
Paying for a repair, whilst it will grate, would be preferable to thinking this ecologically sound machine, marketed for longevity, may be ending up as trash when it breaks.
It has been suggested that parts supply might not be maintained.
Re: ISE Appliances cease trading-who deals with warranty cla
I’m sure it is not straightforward.
I’m not sure about legal action, for the reasons I mentioned.
The very point of an insurance backed warranty is key here. This is to protect the purchaser in the event of the company stopping trading, this was specifically promised to do so.
Legalities and not wishing to name or question individual propriety the key question remains and is simple – who is the insurer to whom I would address my claim in the event of breakdown?
I’m keen this key point to my grievance does not get list. There is no evidence an insurance backed guarantee was ever purchased by the company with the money paid by customers.
I know it’s boring, but where is the warranty. I’m an individual, I do not know to whom I’d go to for legal recourse or whether the costs would justify the returns.
The question of where that warranty is or was remains, still, unanswered to any real extent other than “it exists, I know not where and even if I did it has to be administered by ISE which is now defunct”
Again, bizarre.
Re: ISE Appliances cease trading-who deals with warranty cla
But as I’ve quoted you saying above ” the main USP is a 10 year warranty, promoted by the brand on the website….etc”
The warranty was sold, marketed and promised to be safe in the event of business folding..
I take some reassurance from some one in the trade saying parts should not be a problem.
I leave you with this, read all the many comments, mainly from Ken.
Then consider if he’d said this instead:
“I am really sorry to all the customers who have bought into the concept of the ISE brand. It is with great regret the company has to fold, this is due to numerous factors not all of which I feel were in my control. It is a source of great regret to myself and other employees and directors of ISE. I know this will upset many customers, and I understand many will feel some ill will due to previous warranty promises made. I can promise, through my other company UKWhitegoods, that I will make every endeavour to ensure an ongoing supply of parts which will at least ensure these excellent machines may have the long life we’d hoped for at the outset of this business venture.”
There would then be much fewer boring posts from me getting annoyed at what seems like a “it’s gone tits up, it’s your fault, lump it. You should have made better choices, bet you will next time”
Bizarre.
Re: ISE Appliances cease trading-who deals with warranty cla
Wow. Your logic sounds awfully familiar!
But this is what you said earlier in this very thread?
“My point being if l’m recommending a product to clients and the main USP is a 10 yr warranty, promoted by the brand on the website, to then find the business has gone tips up, the warranty useless and the company quoted on the site has no knowledge of & does not have that facility within its business, I’d be pretty pissed”You’ve summed up there what you (seemingly) are now criticising me for.
It’s all really quite odd!
Re: ISE Appliances cease trading-who deals with warranty cla
That’s right.
In my opinion I’ve been hard done to.
There are questions to the insurance backed warranty and escrow type fund provision that remain unanswered.
To my mind, even if to no one else’s.
Just a customer who had doubts about the warranty and then received assurances when I asked questions which have proven not to be the case. The case now is the opposite of what was promised.
Am I going to launch an investigative process or legal action individually over this? No, it wouldn’t seem to make financial sense.
However, you can be wrong and not have broken the law. If we all decided how we lived and dealt with people based on the law alone then society would be for the worse.
You don’t know me, but I act fairly. I’m not sure I’ve acted unfairly here (I have gone on a bit in seeking some answers , that I’ll give you.The answers have not really been forthcoming though).
I really fail to see how people reading the whole of this thread (if anyone can be bothered) can fail to see significant issues with ISE as a company and how it looks to have been run.
Am I an annoyed man ranting for catharsis rather than expecting any real outcome? Probably.The man I bought the machine from originally was in some way involved with ISE and seems thoroughly decent (penguin45 I think, don’t think he posts on here any more). He was knowledgable about the machine and very good to deal with. I’m not sure all therefore was bad, he was a real enthusiast and has been decent in his dealings both in the sale and the one repair I needed – I just hope he’s still working should it ever break down (and that he’ll be able to obtain supplies to fix it).
I do accept you are saying “look it’s happened, move on mate”, I think that would be easier if there were even an attempt to try and secure parts supply.
You are also right I’ll go with the big company next time and learn from this.
Re: ISE Appliances cease trading-who deals with warranty cla
Point taken lee8, at least about the time of year!
Re: ISE Appliances cease trading-who deals with warranty cla
Your pattern is to write lots, say what you wish to say but avoid the pertinent questions that have been asked. It is such in this thread and previously when I asked questions, people can read.
You WERE a director of this company.
WHO are all these other people who let you and the company down?
You WERE heavily promoting the product and warranty all over these fora and the Internet.
There are NO answers to where the warranty is or where the “ring fenced” funds are. Other than that you feel you have a clim to such funds should they exist first above customers’ claims to the promised warranty.
You DO seem to distance yourself now from the company and decisions that were made in the company and the whole business decision making process. I’ll admit I don’t know if this is a true reflection or not.
What is clear, you do not feel apologetic to those decent customers affected by this(I accept you feel there were many indecent ones who somehow brought the company down (?))
I accept that we will go round in circles, and I shall stop too. People will read and decide. You do have a tendency to at least seem a little impatient and angry if your version of events are questioned. You answer the questions you want to.
As for the threat to take your bat and ball home and choose not to try and source ISE parts to even sell to those affected by this when you have a large web based site that actually sells parts well this can only be a matter for your own conscience I suppose.
Re: ISE Appliances cease trading-who deals with warranty cla
Sorry to say this Ken, I think the only person you are deluding with some of these comments is yourself.
