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Re: Whats the most annoying thing customers do?
ok well there have been alot from the guys on the road heres a few from guys selling spares to them that dont know what there doing
1. ring up asking for elements for a cooker advise customer it will be £20. Oh i think i will get a new one then??? WHY F@*{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}ing ring me then.2. come in with a cheap cleaner they got of the net watch me spend 15 min going through the bags i hold in stock to match the one in the picture they have brought in to help me, I find a pack that will be £4.37 please. Cust “can i bring them back if they dont fit?” AAAAARRRGGGHHHH
3. having been given the price for brushes, element, pump what ever all under £30 turn round and say I could get a new machine for that.
WHERE is my normal reply.4. After telling them what the likely cause of a fault, them bringing in the part, me testing the part they turn round and say I can get that cheaper on e-bay F@~*ing B@~*{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}&ds
5. Well the shop down the road said they would do it for less than that but they dont have one. OK order it from them and wait then
Grrr customers. Had another good one today but that can wait.
Re: Electrue Selling To General Public
I would strongly advise any one ordering from CDSL to check there cost price against the retail price on the 4out house sites, some of the margins can be interesting to say the least.
Re: Electrue Selling To General Public
Looks like theres anouther one http://www.partmaster.co.uk how many sites are CDSL not advertising???
Re: More info to the public than Us???
I have been offered the chance to go “online” with CDSL getting a {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the sales through the site. It’s not something I will be doing as I see it it’s not just the web sight getting it wrong it’s the customers to.
How many calls do other businesses get for timers or PCB from customers when it’s not the fault? The moment one of my customers asks for a timer I ask why and normally the problem has nothing to do with a faulty timer I point them in the right direction and leave them to it. I prefer to talk to my customers even if some times it means not selling them a spare.Re: More info to the public than Us???
OK well I received the belt (the wrong one) on a connect invoice with a little booklet showing a range of spares they can supply me with and a 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount off the next order. Called them back as the customer saying the belt was wrong, they are arranging a free post back and gave me a CAN no and a new PNE. Have also been in contact with my area rep asking why I should continue doing business with a company who’s services is getting worse, who’s spares are getting more expensive and who are now selling direct to my customers. Just waiting to hear back on that one
